Measuring and learning with KPIs

General presentation

The course content contains a unique combination of know-how and is informed by:

• Practical experience in implementing and using of Key Performance Indicators as part of organizational performance management systems;
• Insights gained by researching and documenting over 6000 KPIs from 14 business functional areas and 24 industries;
• Review of over 1000 performance reports from 100 countries;
• Literature review of the most important published materials on the topic;
• Academic research of the theory behind using performance measures.

10x10 reasons for attending this training course

• 10 years of experience in performance management synthesized in the course material;
• 10s of performance management system implementations informing the course content;
• 10 hours of technical training, complemented by over 2 hours of interactive discussions;
• 10 interactive exercises and group activities;
• 10 key concepts clarified;
• 10 smartKPIs explored in detail;
• 10 insights into implementing and using KPIs smartly;
• 10 quick reference guides;
• 10 templates to support deployment of course learning;
• 10 months of free access to the www.smartKPIs. com premium content.

Schedule

Day 1 - Understanding, selecting and documenting KPIs

Session 1

9:00 - 10:30 Introduction - Key aspects of performance measurement

• Understanding performance management and measurement historical overview
• The role and value added by performance measures
• Theoretical framing of goal and target setting

Discussion: Challenges in performance measurement

Session 2

10:45 - 12:30 Selecting Key Performance Indicators

Exercise: Proposing five measures

• Clarifying terminology: Key Performance Indicators (KPIs), measures and metrics
• An integrated approach to performance management: from strategy to results
• Understanding KPIs selection criteria
• Techniques for Identifying and selecting KPIs; Reviewing important KPIs

Group activity: KPI selection case study

Session 3

13:13 - 15:00 Documenting Key Performance Indicators

Exercise: Recognising KPIs

• KPI documentation – a key ingredient for success
• Designing the KPI documentation template
• Techniques for understanding and refining selected KPIs
• Target setting for KPIs

Group activity: using KPI templates and documentation rules

Session 4

15:15 - 17:00 Performance data gathering and reporting

• Designing and improving the data gathering process
• Techniques for mobilising the data custodians team and activating measures
• Creating relevant performance reports
• Designing great dashboards / scorecards
• Rules in data visualization

Exercise: Good practice in data visualisation

Day 2 - Using KPIs smartly

Session 5

9:00 - 10:30 Analyzing and using performance results

• Business analysis techniques (i.e. root cause analysis, deep dive)
• Performance review meetings
• Using KPIs to drive value generating decisions and actions
• Monitoring and improving KPIs (double-loop learning)

Exercise: Performance report value generation

Session 6

10:45 - 12:30 Performance measurement in practice

• Pitfalls in performance measurement
• Stories from the field
• 10 smartKPIs explored in detail

Simulation: KPIs and the Balanced Scorecard

Session 7

13:30 - 15:00 Enablers of successful performance management

• Using a Performance Measurement Maturity Model
• Designing great performance measurement architecture
• The cultural and human aspects of performance
• Performance reporting data accuracy

Case study: Ethics and performance measurement

Session 8

15:15 - 16:45 Applying the course learnings in organizations

• 10 Insights into implementing and using KPIs smartly
• Review of the course material
• Deploying key templates in practice
• How to take back in organizations what was learned during the course
• Overview of learning and conclusions

Questions & answers; open discussion