General presentation

The course content contains a unique combination of practical solutions for improving the performance of real estate agencies and is informed by:

• Practical experience in implementing and using Key Performance Indicators as part of performance management systems in organization;
• Insights gained by researching and documenting hundreds of KPIs for real estate agencies and performance reports published by tens of real estate agencies;
• Literature review of the most important published materials on the topic;
• Academic research on the key drivers of real estate agencies.

Countdown for attending this training course

• 10 sets of templates to support deployment of course learning;
• 9 insights into improving the performance and competitiveness in real estate agencies;
• 8 essential concepts in performance management and measurement, explored in detail;
• 7 interactive exercises and group activities;
• 6 Key Performance Indicators widely used by real estate agencies, explored in detail;
• 5 hours of technical training, complemented by over 1 hour of interactive discussions;
• 4 key areas of real estate agencies activities analyzed;
• 3 quick reference guides;
• 2 months of free access to the www.smartKPIs.com premium content;
• 1 unique training course customized for real estate agents.

Schedule

Morning

Session 1

9:00-10:15 Introduction - Challenges and key aspects of improving performance in real estate agencies

• Mind Mapping: Major challenges for real estate agencies (brainstorming)
• Understanding performance management and measurement
• Performance management analysis at strategic, operational and individual level
• Deployment of the main tools used in performance management for real estate agencies

Group exercise: Identifying concepts and tools used in performance management

Session 2

10:30-12:30 Developing a performance management system for real estate agencies

Simulation: Deployment of a performance management system based on Balanced Scorecard

• Integrated approach of performance management in real estate agencies: from strategy to outcomes
• Architecture of performance management system in real estate agencies - the analysis of the system components and the association between them
• Scorecard for monitoring performance - an essential part of the performance management system in real estate agencies

Case study: Performance review meeting and setting performance improvement initiatives

Afternoon

Session 3

13:30-15:15 Key Performance Indicators (KPIs) and Dashboard for monitoring performance in real estate agencies

Group exercise: Identifying the 5 most important KPIs for real estate agencies

• KPIs - performance measurement tool
• Developing a KPIs catalog for real estate agencies: KPIs selection, documentation and communication
• Dashboard for monitoring performance - an essential performance management tool for real estate agencies

Group activity: The analysis of a completed Dashboard example for monitoring performance in real estate agencies

Session 4

15:30-17:00 Insights for improving performance and competitiveness in real estate agencies

• 9 insights for optimizing the performance in real estate agencies
• Review of the course material
• Deploying key templates in practice for performance improvement of real estate agencies
• How to take back in organizations what was learned during the course

Questions & answers; open discussion