KPIs, Dashboard & Scorecard for HR

General presentation

The course content contains a unique combination of practical solutions for improving the performance of HR department and is informed by:

• Practical experience in implementing and using Key Performance Indicators as part of performance management systems in HR departments;
• Insights gained by researching and documenting hundreds of KPIs for HR department;
• Literature review of the most important published materials on the topic;
• Academic research on the key drivers of HR Department.

Countdown for attending this training course

• 10 sets of templates to support deployment of course learning;
• 9 insights into improving the performance in HR department;
• 8 essential concepts in performance management and measurement, explored in detail;
• 7 interactive exercises and group activities;
• 6 Key Performance Indicators widely used in HR department, explored in detail;
• 5 hours of technical training, complemented by over 1 hour of interactive discussions;
• 4 key HR areas analyzed: recruitment and selection, training and development programs, evaluating performance, motivation and pay for performance;
• 3 quick reference guides;
• 2 months of free access to the www.smartKPIs.com premium content;
• 1 unique training course customized for HR specialists, managers and coordinators.

Schedule

Morning

Session 1

9:00-10:15 Introduction - Challenges and key aspects of improving performance in HR department

• Mind Mapping: Major challenges for the activities of HR department (brainstorming)
• Understanding performance management and measurement
• Performance management analysis at strategic, operational and individual level
• Deployment of the main theories about performance management in Human Resources: Goal Setting Theory, Principal-Agent Theory, Social Learning Theory

Session 2

10:30-12:30 Developing a performance management system for HR department

Simulation: Deployment of a performance management system based on Balanced Scorecard

• An integrated approach to performance management in HR department: from strategy to outcomes
• Architecture of performance management system in HR department - the analysis of the system components and the association between them
• HR Scorecard - an essential part of the performance management system in HR department

Case study: Performance review meeting in HR department and setting performance improvement initiatives

Afternoon

Session 3

13:30-15:15 Key Performance Indicators (KPIs) and HR Dashboard

Group exercise: Identifying the 5 most important KPIs for HR

• KPIs - performance measurement tool
• Developing a KPIs catalog for HR: KPIs selection, documentation and communication
• HR Dashboard - an essential performance management tool at operational level

Group activity: The analysis of a completed HR Dashboard example

Session 4

15:30-17:00 Insights for improving performance management in HR department using KPIs

• 9 insights for optimizing the performance of HR department
• Review of the course material
• Deploying key templates in practice for performance improvement in HR department
• How to take back in organizations what was learned during the course

Questions & answers; open discussion