About Audit

Need

• Organizational performance is facilitated by having the right plans and the capability to implement them.
• Organizational capability is a function of people and process.
• Trained and motivated staff, working together is a prerequisite of performance.
• Having the right processes in place, aligned for streamlined implementation of organizational initiatives is a key enabling factor of organizational excellence.

Assessing organizational capability is an essential step in the journey towards excellence, both in terms of structure and function. Several organizational functions already employ assessment tools to evaluate capability. Project management uses Portfolio, Programme and Project Management Maturity Model (P3M3) and software engineering uses the Capability Maturity Model Integration (CMMI).

As performance management as an organizational capability cuts across the entire spectrum of business functions and has a key role in delivering desired outcomes, evaluating the performance management capability is of paramount importance.

The journey towards defining and building organizational excellence requires answers to these questions:

• How do we know the right performance management and measurement processes are in place?
• How can their alignment be assessed?

Solution

An external audit of the organizational performance management capability will provide an independent assessment of the maturity level of performance management related processes. The audit report will outline both strengths and opportunities for improvement, becoming a catalyst of the performance management capability enhancement roadmap.

The smartKPIs.com team employs its own proprietary maturity models to deliver two types of audit services:

Performance Measurement Audit

Input: a combination of primary data (interviews and discussions) and secondary data (existing performance documentation);

Process: review and analysis using the proprietary Performance Measurement Maturity Model as a tool;

Output: A report outlining current state, desired state and options on how to bridge the gap;

Outcome: Clarity for decision makers on the current state of the organizational performance measurement capability and credible data to support funding requests for improvement initiatives.

Performance Management Audit

Input: a combination of primary data (interviews and discussions) and secondary data (existing performance documentation);

Process: review and analysis using the proprietary Performance Management Maturity Model as a tool;

Output: A report outlining current state, desired state and options on how to bridge the gap;

Outcome: Clarity for decision makers on the current state of the organizational performance management capability and credible data to support funding requests for improvement initiatives.