KPIs for Customer Service Call Center Dashboard
KPIs for Customer Service Call Center Dashboard contains the complete collection of KPIs that pre-populate the Customer Service Call Center Performance Dashboard, in complete smartKPIs.com documentation form, ensuring a proper and facile use of this core performance management tool.
Product ID: sK0117081
Category: KPIs for Dashboard and Scorecard
Download size: 2.1 MB
Publication date: 11 March 2011
Table of contents
- Executive Summary
- About Key Performance Indicators (KPIs)
- KPIs ... Naturally
- KPI Documentation form Explained
- Presentation of the Call Center industry
- Snapshot of KPIs for Customer Service Call Center Dashboard
- KPIs in Customer Service Call Center Dashboard List
- Appendix A: Glossary of Terms
- Appendix B: Related Reports
- Appendix C: About eab group
- Appendix D: eab group Services
- Appendix E: eab group Online Portfolio
Highlights from the KPIs for Customer Service Call Center Dashboard report
The report contains a comprehensive listing and analysis of each KPI that pre-populates the Customer Service Call Center Dashboard. Some of the main sections of the reports are:
- “KPIs … Naturally”, an article that sets the context through a discussion on what is old and what is new in the use of KPIs;
- An introduction to the custom KPI documentation form developed by the smartKPIs.com research team for documenting KPIs (with over 30 fields of data, making this the most thorough KPI documentation template in use today);
- Snapshots of the KPIs for Customer Service Call Center Dashboard, summing a total of 26 KPIs grouped by the main Inbound Call Center processes;
- A detailed description of each KPI listed in the KPIs for Customer Service Call Center Dashboard report, as documented in smartKPIs Premium (the premium content section of smartKPIs.com);
- Comprehensive insights on Key Performance Indicators (KPIs) as performance measurement tools and a glossary explaining the most popular terms characterizing KPIs.
- A comprehensive collection of 26 Call Center KPIs, covering the most essential Inbound Call Center processes and activities;
- Each KPI is available in complete documentation form, making its use facile and standardized;
- Pre-selected KPIs for populating the Customer Service Call Center Dashboard.
Buy now and benefit from this extensive collection of Call Center KPIs!
Templates by Functional Area
Templates by Industry
Real Estate / Property
Arts and Culture
Telecommunications / Call Center
Hospitality & Tourism
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