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Top 25 Information Technology KPIs of 2010

Top 25 Information Technology KPIs of 2010

Electronic PDF version
Delivery: Instant download

Category: Research reports

Product ID: sK0118042

Publication date: November 1, 2011

File format: PDF

Download size: 4.2 MB

Pages: 72

Price: $35 USD

Paperback version
Delivery: Postal mail

Category: Business books
ISBN-13: 978-1466332027
Publication Date: November 1, 2011
Format: Paperback
Shipping Weight: 8.8 oz (250 grams)
Pages: 72

Price: $39.00 USD

With more than 550 KPI examples, Information Technology (IT) represents a core functional area on smartKPIs.com. While measurement is usually easy, KPI selection is often a challange.

A useful guide is the Top 25 Information Technology KPIs of 2010 report, a comprehensive analysis on the most popular IT KPIs in 2010, selected by the number of views from the smartKPIs.com community.

Executive Summary
About Key Performance Indicators (KPIs)
KPIs ... Naturally
smartKPIs.com Community Profile
2010 smartKPIs.com Functional Areas Taxonomy
2010 smartKPIs.com Industries Taxonomy
KPI Documentation form Explained
Top 25 IT KPIs of 2010 Countdown Analysis
Top 25 IT KPIs of 2010 List
Appendix A: Glossary of Terms
Appendix B: Related Reports
Appendix C: About eab group
Appendix D: eab group Services
Appendix E: eab group Online Portfolio

About the Information Technology functional area

IT is the functional area in charge of making available, easy accessible and secured, the information within the organization, by studying, designing, developing, implementing the computer-based information systems, particularly software applications and computer hardware.

Sub – categories

Application Development
Enterprise Architecture
IT – General
IT – Security
Network Management
Service Management

Highlights from the report

Top 25 Information Technology KPIs of 2010 offers an overview of the most popular KPIs for the IT function, by combining input from the smartKPIs.com community with research and analysis from the editorial team. Some of the main sections are:

“KPIs … Naturally”, an article that sets the context through a discussion on what is old and what is new in the use of KPIs;

An introduction to the custom KPI documentation form developed by the smartKPIs.com research team for documenting KPIs (with over 30 fields of data, making this the most thorough KPI documentation template in use today);

A list with the names of the Top 25 Information Technology KPI examples in 2010 on smartKPIs.com, followed by a brief analysis of each;

Among the most popular 25 KPI examples for the Information Technology function in 2010, top 3 is made of:

- % Defects removal efficiency

- % Schedule adherence in software development

- % Data network availability

A detailed description of each KPI listed in the report, as documented in smartKPIs Premium (the premium content section of smartKPIs.com);

Comprehensive insights on Key Performance Indicators (KPIs) as performance measurement tools and a glossary explaining the most popular terms characterizing KPIs.