Prior to using, we recommend a review of the context section. It represents the Weltanschauung, our world view in the area of performance management. This section contains a set of 15 pages, each illustrated by a picture that is part of the Mandelbrot set:

1. On Performance

2. Performance management and measurement

3. Performance management levels

4. History of performance management

5. Theory informing performance management

6. Principles of performance measurement

7. KPIs, KRIs, PIs, metrics and measures

8. Types of KPIs

9. Characteristics of good KPIs

10. KPIs formulation and selection

11. Working with targets

12. Using KPIs

13. KPI pitfalls and how to avoid them

14. KPI visualisation and enabling software

15. Key directions for performance management


These concise articles present some of the issues we consider are key for the performance management discipline. While following the sequence of the pages is recommended, the articles are independent of each other. Excerpts from these articles are also posted on the smartKPIs blog, where we welcome your comments and contributions to these topics.

To access the Context section you have to be a registered member of Login to your account or register now to become a member of the community.


The pictures featured in this section represent the Mandelbrot set. In mathematics, it represents a set of points in the complex plane, the boundary of which forms a fractal. The Mandelbrot set has become popular outside mathematics for being a complicated structure arising from a simple definition. It shows more intricate detail the closer one looks or magnifies the image, by "zooming in". The magnification of the last image relative to the first one is about 10,000,000,000 to 1. For more information about, visit this link.

The pictures files are licensed under the Creative Commons
Attribution ShareAlike 2.5, Attribution ShareAlike 2.0 and Attribution ShareAlike 1.0.

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