Introduction

Prior to using smartKPIs.com, we recommend a review of the context section. It represents the smartKPIs.com Weltanschauung, our world view in the area of performance management. This section contains a set of 15 pages, each illustrated by a picture that is part of the Mandelbrot set:


1. On Performance	2. Performance management and measurement	3. Performance management levels	4. History of performance management	5. Theory informing performance management
6. Principles of performance measurement	7. KPIs, KRIs, PIs, metrics and measures	8. Types of KPIs	9. Characteristics of good KPIs	10. KPIs formulation and selection
11. Working with targets	12. Using KPIs	13. KPI pitfalls and how to avoid them	14. KPI visualisation and enabling software	15. Key directions for performance management

These concise articles present some of the issues we consider are key for the performance management discipline. While following the sequence of the pages is recommended, the articles are independent of each other. Excerpts from these articles are also posted on the smartKPIs blog, where we welcome your comments and contributions to these topics.

To access the Context section you have to be a registered member of smartKPIs.com. Login to your account or register now to become a member of the smartKPIs.com community.

Notes:

The pictures featured in this section represent the Mandelbrot set. In mathematics, it represents a set of points in the complex plane, the boundary of which forms a fractal. The Mandelbrot set has become popular outside mathematics for being a complicated structure arising from a simple definition. It shows more intricate detail the closer one looks or magnifies the image, by "zooming in". The magnification of the last image relative to the first one is about 10,000,000,000 to 1. For more information about, visit this link.

The pictures files are licensed under the Creative Commons
Attribution ShareAlike 2.5, Attribution ShareAlike 2.0 and Attribution ShareAlike 1.0.

Performance Management Books

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KPIs 101

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smartKPIs Performance
Management IQ test

The statement:

"Eradicate extreme poverty and hunger."

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone