KPIs in practice contains a free online catalogue of reports that illustrate the use of performance measures in practice by organizations from around the world. Registered users can explore, bookmark and comment on hundreds of referenced online web pages that contain Key Performance Indicators (KPIs), measures and metrics used in actual business context, linking the list of KPI examples on smartKPIs.com to real business scenarios.

Functional Areas	Industry	Industry sub-categories
Online Presence - eCommerce Supply Chain, Procurement, Distribution Human Resources Finance Sales and Customer Service CSR / Sustainability / Environmental Care	Postal and Courier Services	-
KPI in practice Record	Level	Report type
sKip61	Strategic, Operational


Organization
United States Postal Service
Country United States Nature of activities Postal service operator Year 2008 Weblink Click on the image to visit the resource. Format type Webpage, File Tags postal	The images and documents shown on this page are copyright protected by their authors and/or respective organisations.

Description / additional notes
The U.S Postal Service is the largest postal service in the world, delivering its services to more than 149 million residences, businesses and Post Office boxes in entire U.S and its additional territories. The performance results of the company are made available for the larger public in the annual reports and sustainability reports. The performance measures included in these reports focus on different aspects such as cost efficiency and profit maximization, service delivery reliability and quality, service coverage, human resource productivity, online presence and performance, as well as social and environmental performance aspects. Latest performance results can be accessed in both annual and sustainability reports for 2008 and 2009 by following the links listed below.

KPI examples in practice
# Total delivery points $ Total shipping service revenue # Stamped envelope and card revenue $ Box rent revenue # Total pieces shipped # Mail volume (in billion of pieces) # Postal owned vehicles miles traveled # Non vehicle routes miles traveled # Mail weight

Additional weblinks
The weblinks that end with the letters PDF are hyperlinked to a downloadable PDF file that can be opened with the free Adobe Reader software. http://www.usps.com/financials/_pdf/annual_report_2009.pdf#page=41 http://www.usps.com/green/report/2008/report_2008.pdf#page=4 http://www.usps.com/communications/newsroom/facts/postalfacts2009.pdf

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smartKPIs Performance
Management IQ test

The statement:

"Study Earth from space to advance scientific understanding and meet societal needs."

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone