KPIs in practice contains a free online catalogue of reports that illustrate the use of performance measures in practice by organizations from around the world. Registered users can explore, bookmark and comment on hundreds of referenced online web pages that contain Key Performance Indicators (KPIs), measures and metrics used in actual business context, linking the list of KPI examples on smartKPIs.com to real business scenarios.

Telecommunications / Call Center

Telecommunications and call centers refer to the industry of transmitting data or information through specific channels, such as cable, radio, television or telephone.

Key Performance Indicators in practice

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Select your Key Performance Indicators (KPIs) in practice from the Performance Measures listed below:

Ericsson
Country Sweden	Year 2009

Rating:

(3/5)

Industry: Telecommunications / Call Center

0 Comments 802 views

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Functional area: Accounting

Zain Zambia Limited
Country Zambia	Year 2009

Rating:

(2/5)

Industry: Telecommunications / Call Center

0 Comments 271 views

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Functional area: Accounting

Swaziland Posts & Telecommunications Corporation
Country Swaziland	Year 2009

Rating:

(3/5)

Industry: Telecommunications / Call Center

0 Comments 352 views

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Functional area: Accounting

MTN Group
Country South Africa	Year 2009

Rating:

(3/5)

Industry: Telecommunications / Call Center

0 Comments 265 views

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Functional area: Finance

Portugal Telecom
Country Portugal	Year 2010

Rating:

(4/5)

Industry: Telecommunications / Call Center

0 Comments 842 views

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Functional area: Accounting

Telekom Slovenije
Country Slovenia	Year 2009

Rating:

(3/5)

Industry: Telecommunications / Call Center

0 Comments 392 views

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Functional area: Sales and Customer Service

TP Group
Country Poland	Year 2010

Rating:

(4/5)

Industry: Telecommunications / Call Center

0 Comments 225 views

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Functional area: Sales and Customer Service

Telefonica
Country Spain	Year 2009

Rating:

(4/5)

Industry: Telecommunications / Call Center

0 Comments 361 views

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Functional area: Finance

Mauritius Telecom
Country Mauritius	Year 2009

Rating:

(2/5)

Industry: Telecommunications / Call Center

0 Comments 430 views

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Functional area: Finance

Telkom Indonesia
Country Indonesia	Year 2009

Rating:

(5/5)

Industry: Telecommunications / Call Center

0 Comments 374 views

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Functional area: Finance

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The statement:

"% Planned services delivered"

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Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone