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KPIs in practice contains a free online catalogue of reports that illustrate the use of performance measures in practice by organizations from around the world. Registered users can explore, bookmark and comment on hundreds of referenced online web pages that contain Key Performance Indicators (KPIs), measures and metrics used in actual business context, linking the list of KPI examples on smartKPIs.com to real business scenarios.

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by keyword by organization All 100 Top Hospitals - Thomson Reuters 3M 7 Eleven - President Chain Store Corporation Aarhus School of Business AARP Abbey Abbott Labs Aboriginal Tour Operators Acadia Realty Trust Accenture Access Bank Accor Acer Group Achieve ActionAid Adecco Adidas Group Adobe Adria Airways AEGON AEON AES Aetna African Development Bank Group African Rainbow Minerals Agency for Health Care Research and Quality Agree Realty Corporation Agrium AIESEC Air Asia Air Greenland Air Malta Air Mauritius Air New Zealand AirFrance-KLM Airport Council International (ACI) Airports Authority of India AirSeychelles Alcatel-Lucent Algoma University Allianz Group Allied Nevada Gold Corp. Alpine Resort Co-ordinating Council Alstrom Amazon.com Amer Sports American Association of School Administrators American Dental Association American Electric Power American Health Care Association (AHCA) American International Group, Inc. (AIG) American Medical Association (AMA) American National Insurance Company American Society for Engineering Education AmerisourceBergen Amhara Credit and Saving Institution (ACSI) AMK An Post Anadarko Petroleum Corporation Anglo American Anheuser Busch Companies Anheuser-Busch InBev  Antigua & Barbuda Port Authority ANZ ArcelorMittal Architects Registration Board Areva Arizona Department Of Insurance ARM Holdings Asahi Breweries Ascendas Real Estate Investment Trust Ascom Asian Development Bank (ADB) Asito Association for Supervision and Curriculum Development (ASCD) Association of African Universities (AAU) AstraZeneca AT&T Attijariwafa Bank Auchan Auckland Airport Audi Audit Scotland Aurora Energy Australia Post Australian Freight Handling Australian Government - Department of Education, Employment and Workplace Relations Australian Government - Department of Health and Aging AvalonBay Communities Avery Dennison Aviation Safety Network Aviva Avon AXA Axel Springer Bacardi Limited Bajaj Allianz General Insurance Banco Fomento Angola BancoSol Bang & Olufsen Bangalore Metropolitan Land Transport Authority Bank Audi Bank Austria Bank Melli Iran Investment Company Bank of America Bank of England Bank of Greece Bank of Ireland Bank of Latvia Bank of New York Mellon Bank of Papua New Guinea Barclays BASF Bayer BBC BBVA Group BC Hydro Beiersdorf - Nivea Bekaert Belgrade Stock Exchange Belo Belvoir St Theatre Berkshire Hathaway BG Group BHP Biliton Bhutan National Bank Limited BKK Blue Green Corporation BMW Group BNP Paribas BNSF Railway Bobst Group Boehringer Ingelheim Boeing Bosch Group Boston Properties BP BPA - Banca Privada D'Andorra Bridgestone Bristol Myers Squibb Bristol Water British Airways British American Tobacco British Gas British Heart Foundation British Land British Library British Museum BT Group plc Bunbury Port Authority Burberry Bureau of Minerals and Petroleum (BMP) Burger King Burlington County - Health Department Busan Port Authority Cadbury California Postsecondary Education Commission Camelot Group Campbell Soup Company Canada Post Canada Post Corporation Canadian Blood Services Canadian Dental Hygiene Association Canadian Electricity Association Canadian Standard Association Group Canfor Canon Capgemini Capita Capital One Cardiff & Co Care Quality Commission (CQC) Caribbean Cement Company Limited Carlsberg Carrefour Casino Groupe Caterpillar Catholic Education Commision of Victoria CEDUNA South Australia Cencosud Centennial Coal Centennial College Central Arkansas Development Center Central Bank of Bahrain Central Bank of Barbados Central Bank of Belize Central Bank of Cyprus Central Bank of West African States Central Highlands Water Central Michigan University (CMU) Central Reserve Bank of Peru Centre for Higher Education Transformation Centrelink Centrica CFM Monaco Chevron Chicago Transit Authority China Airlines China Classification Society -CSS China Construction Bank China Foundation for Poverty Alleviation Microfinance Management Ltd (CFPA MF) China Mobile China National Tourism Administration China Unicom Chittagong Port Authority Chubu Electric Power CIEL Agro Industrial CIEL Investment CIEL Textile CIGNA Cisco Citigroup Citizens Bank Citizens for a Strong Community Clariant ClassNK Clipper Windpower CLP Group Coca Cola Colgate College of Dietitians of Ontario Colonial Life Comcast Comercial Bank of Syria Commonwealth Bank Compass Conergy AG ConocoPhillips Consolidated Tomoka Land Co Constructing Excellence Contact Energy Coremetrics Credit Agricole Credit Suisse Croatia Airlines Cultural Facilities Corporation CVS Caremark Daimler AG - Mercedes Benz Dalton State Danone Dapartment of Families, Housing, Community Services and Indigenous Affairs Dartmounth Institute - for health policy and clinical practice Deere & Company (John Deere) Delhaize Group Dell Deloitte Netherlands Dentsu Department of Education and Training, Western Australia Department of Homeland Security Department of Human Settlements Department of Planning and Community Development - State of Victoria Department of Water Affairs Deutche Post - DHL Deutsche Bank Deutsche Postbank Deutsche Telekom Dexia Diageo Diamond Fields Dior DIRECTV Discover Financial Services Discovery Communications Dominion Doosan Heavy Industries and Construction Douglas Group Downer Group Dragon Oil Dreyer Medical Clinic DRUM DRUM Project Dubai Aluminium Dudley Metropolitan Borough Council DUET Group Duke Energy Durham College E.ON EADS - Airbus East Midlands Housing Association Eastland Homes easyJet eBay EchoStar Economic Council on Women EDF Edison International Edith Cowan University (ECU) Education Bureau, The Government of HKSAR Efficiency Maine Efficiency Vermont EKI Electricity Regulatory Commission Electrolux Electronic Arts Eli Lilly and Company Embraer EMC2 Emerson Energizer Energy & Water Ombudsman NSW Energy Australia Energy Market Authority (EMA) Energy Star Eraring Energy Ericsson Ernst & Young Erste Bank Eskom Eskom Holdings Limited Esprit Essex Property Trust Estee Lauder Estonia Air Ethiopian Airlines European Educational Research Association European University Institute Express Scripts ExxonMobil Fairfax Media FC Barcelona Federal Aviation Administration (FAA) Federation of Tour Operators (FTO) FedEx Corporation Festival Housing Group Fiat Group Finnair Group Finnlines First Bank of Nigeria First National Bank of Santa Fe Flagstar Bank Flextronics FondiBesa Foot Locker, Inc. Ford Fortis Fraser Institute - The report on Alberta's High & Elementary School Frasier Institute - Hospital Report Card Fremantle Ports French Tourism Ministry Fujifilm Holdings Furukawa Futures Housing Group Gammon Gold Gannett Gap Inc Garland Power and Light Garuda Indonesia Gas Natural Fenosa Gazprom GDF SUEZ GE - General Electric Generali Generali Group Genpact George Town Council Georgian College Ghana Ministry of Tourism Gibraltar Chamber of Commerce Giorgio Armani GKN Group GL Group GlaxoSmithKline Global Environment Facility Go-Ahead Gold Fields Goldman Sachs Goodyear Google Government of Alberta - Energy Government of British Columbia Grameen Foundation Great Portland Estate Great-West Life Greek Organisation of Football Prognostics (OPAP) Grenada Co-operative Bank GRID Arendal Groupama Insurances GSM World H&M Habitat for Humanity International (HFHI) Hamburg Port Authority Hanjin Shipping Harley Davidson Hartford Financial Service Group Hartford Hospital Hawaiian Airlines Health District of Northern Larimer County Health Informatics Society Australia Health Partners Healthcare REIT Heidelberg Cement Heineken Heinz Henkel Herbalife Hermes Hershey Higher Education Funding Council for England Higher Education Statistics Agency Hillgrove Resources Hitachi Holcim Home Properties Home Retail Group Honda Horizon Lines Housing Development Finance Corporation Limited (HDFC) HP HSBC Huawei Human Rights Commission of Malaysia Hutchison Telecoms Hypo Real Estate Hyundai Hyundai Merchant Marine - HMM IATA Iberdrola Renovables IBM ICBC Icelandic Group ICICI Bank IDA Singapore IEA Wind IKEA Illovo sugar Imperial Innovation Imperial Tobacco Inbound Tour Operators Council Indian Oil Corporation Indian Railways Indian School of Microfinance for Women Inditex Group Indophil Resources Industry Canada Infinis Holdings Group ING ING Insurance ING Property Trust Ingersoll Rand Initiatives for Development Foundation (IDF) Institute for Health & Aging Institute of Higher Education of Shanghai Jiao Tong University Institute of Medicine (IOM) Institute of Transportation Instituto de Estudios Turísticos (ITE) Insurance Australia Group Intel Intel Corporation InterContinental Hotels Group International Association of Antarctica Tour Operators International Civil Aviation Organization (ICAO) International Personal Finance International Planned Parenthood Federation International Power International Water Management Institute Intesa Sanpaolo Bank Investec ISOR - Iceland Geosurvey Isuzu J Sainsbury plc Japan Airlines Japan Post Group Japan Tobacco Inc. Japan Tourism Agency Johnson & Johnson Johnson Matthey JPMorgan Chase & Co. JR East - East Japan Railway Company JVC Kenwood Group Kansai Electric Power Kao Kawasaki Kazakhstan Loan Fund KB - Koninklijke Bibliotheek KB Financial Group KBC Bank Ireland plc KDDI Kellogg's KFC Holdings (Malaysia) Bhd Kimber Resources KingFisher Kinnarps Kirin Kiwibank KLM - Royal Dutch Airlines KNOX County School Kodak KPMG International KPN Kraft Foods Kroger Kuwait Finance House Kyocera L'Oreal Lafarge Lancaster University Land Securities Leap Frog Group Legal & General Group Lenovo Levi Strauss & Co LG LGT Group LHV Bank Liberty Global Libyan Foreign Bank Liechtensteinische Landesbank Linas Agro Lindt & Sprungli Lloyds Banking Group Loblaw Lockheed Martin Logica Long & Foster Long Win Bus Lowe's Lufthansa Luka Koper - Port of Koper LUKOIL LVMH-Louis Vuitton Mackay Ports Limited Macquarie Macy's Maine Medical Center Malaysia Airlines Malthouse Theatre Melbourne Man Diesel Man Group Plc Manchester City Council Manitoba Department of Justice Manulife Financial MAPFRE Marathon Oil Company Marine Atlantic Markham Centre Marks & Spencer Marriott Marriott International Marshall Islands Marine Resources Authority (MIMRA) Maryland Department of Budget and Management Maryland Health Care Commission MASC MasterCard Mauritius Telecom Mavir Mazaras Mazda McDonald's McKesson McMaster University Meat & Livestock Australia Medicare Australia Melbourne Health Melbourne Theatre Compant - MTC Merck & Co. Inc. Merrill Lynch Merseytravel MetLife Metro Metro Group Metso Michael Page International Michelin Microsoft MicroVest Midtech Milton Keynes Primary Care Trust Minefinders Corporation LTD. Minerals Council of Australia Minister of Tourism, Arts and Culture - Republic of Maldives Ministry of Culture and Tourism - Greek National Tourism Organisation Ministry of Defence Ministry of Education Brunei Darussalam Ministry of Energy and Mining - Algeria Ministry of Health & Family Welfare - Government of India Ministry of Health - Government of Tonga Ministry of Health Singapore Ministry of Public Health - Thailand Ministry of Tourism - Government of India Ministry of Tourism - Kenya Ministry of Tourism and Civil Aviation - Nepal Ministry of Tourism Canada Ministry of Tourism New Zealand Ministry of Tourism, Trade and Industry - Uganda MiraCosta College Mitsubishi Corporation Mitsui Fudosan Mizuho Mobinil MOL Hungarian Oil and Gas Company Monash University Library Monsanto Moody's Moonee Valley Racing Club Morgan Stanley Morrisons Mortgage Choice Mount Stirling Naturally MTN Group MTR Corporation Mumbai Port Trust Munich RE Murdoch University - Perth Museum of Australian Democracy Mysis NAB - National Bank Australia Naiade NASA National Archives of Australia National Blood Authority Australia National Express Group National Gallery of Australia National Grid National Motor Vehicle Theft Reduction Council National Museum of Australia, Canberra National Museum of Science and Industry National Provident Fund National School Boards Association National Space Agency of Ukraine NEC Nestle Network Rail Infrastructure Ltd New Castle County - Vocational Technical School District New Mexico Economic Development New Zealand Institute of Chartered Accountants New Zealand Post Newcastle University Library News Corporation Nexans NEXTera Energy (FPL Group) NHS West Kent Niagara College Nike Nikon Nintendo NIPPONKOA Insurance NL Agency Nokia Nordex Norilsk Nickel North Carolina Community Colleges North Carolina Hospital Northam Platinum Limited Northern Development Northern Food Norton Rose Novartis Novo Nordisk Nuclear Energy Institute Nuplex NWF Group NYK Line - Nippon Yusen Kashima NZ Transport Agency Ocean County College Ochil View Office of the Auditor General of Canada Office of the Legal Services Complaints Commisioner Ohio Board of Regents Olympus Oman Air One Acre Fund Ontario Center of Excellence Oregon Judicial Department Orient-Express Hotels Orion ORIX OTP Bank Pacific Rim Mining Corp Pakistan Services Ltd. Pakistan Tourism Development Corporation (PTDC) Panama Canal Authority Panasonic Pantaloon Retail Papworth Hospital Paramount Resources Parkway Properties Pearson Pennsylvania Health Care Pennsylvania Real Estate Investment Trust Pepsi PerkinElmer Petra Diamonds Petrobras Petroleum Development of Oman Pfeifer Vacuum Pfizer PG Industries Zimbabwe PG&E Corporation Philips Pierce County Library System Pioneer PKN Orlen Porsche Port of Amsterdam Port of Antwerp Port of Melbourne Port of Montreal Portugal Telecom Post Office Potash Corporation PPR (Gucci Group, Puma) PRASAC Microfinance Institution PriceWaterHouseCoopers - PWC Primero Mining Corporation ProCredit Bank Ukraine ProCredit Congo Procter & Gamble Progressive Promon Prudential PSA - Peugeot Citroen Puma Qantas Qatar Central Bank Qatar Steel QinetiQ Qualcomm Quinsa Rayonier Raytheon Reed Elsevier Reliance Industries Renault Rentokil Initial Repower Systems Research Institute of Nationwide Children's Hospital Resort Municipality of Whistler Richemont - Cartier Richmond Public Schools Ricoh Rio Hondo College Rio Tinto Roche Rogers Rolls-Royce Rompetrol Group Rosneft Rostock Port Rottnest Island Authority Royal Bank of Canada Royal Host Hotel and Resorts Royal Mail Group RWE AG SABMiller Safeway Saint Poul Public Schools SAIT Politechnic Sampo Group Samsung Sanasa Development Bank Sanlam Sanofi Aventis Santander Group Sanyo SAP Saudi Arabian Monetary Agency Save Lives Save Dollars (SLSD) SBB Scania Schroders Scotiabank Scotiabank Jamaica Scottish and Southern Energy Scottish Power SEGRO Shaftesbury Sharp Sheffield City Council Shell Shen Shore Up Siemens Sightline Institute Silver Wheaton Simpson Manufacturing Co Singapore Airlines Singapore Land Traffic Authority Singapore Technologies Engineering Singapore Tourism Board Sinopec Sirindhorn International Institute of Technology SK Telecom Skoda Auto Sky Slater & Gordon Lawyers Sodexo Soft Bank Somali Young Doctors Association Sony SOPAC Sorouh Real Estate South Africa National Department of Health South Anglia Housing South West Water Southern Nazarene University Southwest Airlines SP AusNet SpareBank 1 Spectris Sport England Sprint Nextel Corporation SriLankan Airlines St Lawrence College St Michael's Hospital St. Clair College St. George Bank St. Joe Company Standard Chartered Standard Chartered Bank Botswana Limited Standard Life Stanwell Staples Starbucks State Farm Insurance State Nuclear Power Safety Inspectorate (VATESI) State of New Jersey - Department of Health and Senior Services State Street Statistics Singapore Statoil Stratus Properties Straumann Sumitomo Mitsui Sun Life Insurance Suncor Energy Suzlon Suzuki Swatch Group Swaziland Posts & Telecommunications Corporation Swedbank Swedish National Agency for Higher Education (HSV) Swiss Re Swisscom Sydney Ferries Sydney Ports Sydney Symphony Sydney Water Authority Symantec Syngenta Sysco Corporation Tamdeen Group Tanzanian Royalty Exploration Corporation Taragon Energy Tata Motors Tatvic Telecom Egypt Telecom Italia Telefónica O2 Telefonica Telekom Slovenije Telekon Brunei Berhad Telenor Group Televisa Telkom Indonesia Telmex Telstra Tepco Tesco Plc Teva Pharmaceutical Texas Education Agency - Division of IDEA Coordination Texas Education Agency - Division of Performance Reporting Texas Instruments THAI Air The Australian College of Ambulance Professionals (ACAP) The Bank of Mongolia The Canadian Dental Hygiene Association The Central Bank of the Bahamas The City of Tshwane Metropolitan Municipality The Coal Authority The Commonwealth Fund The Cooperative Institute for Asthma and Airways The Department of Health and Human Services (HHS) The Emirates Group The European Organization for the Safety of Air Navigation (EUROCONTROL) The Federal Interagency Forum on Child and Family Statistics The Global Fund The International Network on Participatory Irrigation Management (INPIM) The Joint Commission The McGraw Hill Companies The National Center for Education Statistics (NCES) The National Committee for Quality Assurance (NCQA) The National Health and Hospitals Reform Commission (NHHRC) The National Institute for Public Health and the Environment (RIVM) The National Insurance Board of the Commonwealth of Bahamas The New York Times Company The Nonprofit Partnership The Perth Mint The Port Authority of New York and New Jersey The Port Authority of Jamaica The Regulation and Quality Improvement Authority The Royal Bank of Scotland Group The Royal Women's Hospital The Sabah Tourism Board The United Nations Capital Development Fund (UNCDF) The University of British Columbia (UBC) The University of Texas Medical Branch (UTMB) School of Nursing (SON) The Veolia Environmental Trust The Walt Disney Thermo Fisher Scientific Thomas Cook Group Thomson Reuters ThyssenKrupp Tiffany & Co TimeWarner TNT Tokyo Gas Tokyo Stock Exchange Tonbridge & Malling Borough Council Toronto Dominion Bank Toronto Rehab Toshiba Tourism Alliance Victoria Tourism Australia Tourism Malaysia Tourism Tasmania Corporate Towers Watson Townsville Port Toyo Engineering Corporation Toyota TP Group Trade Bank of Iraq Transend Transnet Limited Transpower Travelers Trinidad Drilling Truckee Meadows Tomorrow TUI Travel Tullow Oil Turkcell Tyco Electronics U.S. Bancorp U.S. Department of Housing and Urban Development U.S. Department of Labor U.S. Department of State U.S. Environmental Protection Agency U.S. Federal Government U.S. Treasury UBS UGL Limited UK Coal UK Sport UniCredit Unilever United Health Foundation United Nations Development Program United Parcel Service (UPS) United States Department of Agriculture, National Agricultural Statistics Service United States Department of Education United States Postal Service United Utilities Universiti Teknologi Malaysia University of Hawai'i at Hilo (UH Hilo) University of Latvia University of Namibia University of Southampton University of Technology Sydney University of Windsor Valartis Bank Vale of Aylesbury Housing Valero Energy Vancouver Police Department Vattenfall Ventas Verizon Communications Vernet Verve Energy Vestas Victoria and Albert Museum Victoria Police Victoria University Victorian Gold Mines VietinBank Virgin Blue Virgin Media Viridor VISA Vitec Group Vodafone Group Plc Volkswagen Volvo Group Wachovia Walgreens Walmart Wartsila Water Corporation Wellpoint Wells Fargo Western Power Western Union Western Water Westpac Westpower WGCIII Whirlpool Willbros Group Wiltshire Council Wiltshire Primary Care Trust Winthrop Wolseley Woolworths Limited Wrigley Wyeth Xerox Xing AG Xstrata Yamana Gold Yarra Trams Youthville Yukon Department of Education Yum! Zain Zambia Limited Zara Investment Holding by country Select from list Afghanistan Albania Algeria Andorra Angola Antarctica Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burma Burundi Cambodia Cameroon Canada Cape Verde Central African Republic Chad Chile China Colombia Comoros Congo, Democratic Republic Congo, Republic of the Costa Rica Cote d'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Greenland Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, North Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Mongolia Morocco Monaco Mozambique Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda Samoa San Marino Sao Tome Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zambia Zimbabwe by level Any Strategic Operational Advanced search Search

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Latest reports added to the KPIs in practice catalogue

Lancaster University
Country United Kingdom	Year 2011

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Industry: Education & Training 

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Petroleum Development of Oman
Country Oman	Year 2009

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Industry: Resources 

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University of Technology Sydney
Country Australia	Year 2009

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Industry: Education & Training 

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North Carolina Community Colleges
Country United States	Year 2011

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Industry: Education & Training 

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Functional area: Accounting 

Johnson Matthey
Country United Kingdom	Year 2011

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Industry: Manufacturing 

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Mission Statement	Vision Statement
Goal	Objective
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Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
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