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Utilities |
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|---|---|
| Utilities include the set of services consumed by the large public such as: electricity, gas, water and sewage. | |
Sub-categories |
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| Electricity (5) | Water and Sewage (5) |
| Natural Gas (5) | |
Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
% Power generation capacity sufficiency
Measures the available electrical power capacity relative to the forecast demand.
(0/5)
# Disputes involving the Energy Ombudsman
Measures the number of customers who decided to contact the energy ombudsman in order to resolve a dispute involving the energy distribution company.
(0/5)
% Network leak surveyed
Measures the number of gas pipes that are surveyed for any leaks relative to the total number of gas pipes during the measurement period of time.
(0/5)
# Hours gas pipeline not operational per year
Measures the amount of time gas pipeline is not operational due to circumstances that are unplanned.
(0/5)
# Customers minutes of gas supply lost to planned interruptions
Measures the total number of minutes of gas supply lost by customers due to planned interruptions.
(0/5)
# Customers affected by gas interruption
Measures the number of customers affected by planned and unplanned gas interruptions during the measurement period of time.
(0/5)
# Reconnected gas service after payment
Measures the number of households reconnected to the gas service utility after being initially disconnected for non payment.
(0/5)
% Sewage treatment capacity sufficiency
Measures the available sewage treatment capacity relative to the forecast demand.
(0/5)
% Connected households with reliable supply of electricity
Measures the number of households with access to electricity 90% or more of the time relative to the total number of connected households.
(0/5)
% Amount of water lost before arrival to the consumers
Measures the amount of water lost before arrival to the customer relative to the amount of water pumped through water net.
(0/5)
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