Hospitality & Leisure |
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|---|---|
| Hospitality refers to providing accomodation and food and beverage service to customers, using a mixture of tangible and intangible components (beds, food, beverage, ambience and staff behavior). KPIs focus on costs effficiency, customer satisfaction with the quality of service and process flows. | |
Sub-categories |
|
| Food and Beverage Service (3) | Hotel / Accommodation (18) |
| Gambling and Betting Activities (0) | |
Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
# Technological competence of hotel staff
Measures the extent at which hotel staff have the required competences to efficiently use technological equipment such as POS, telephone, online reservation modules etc. on a scale fom 1 to 10.
(0/5)
# Absent days per hotel employee in high season
Measures the average number of days an employee is absent from work during a high season.
(0/5)
# Complaints received (hotel)
Measures the extent at which customers complain about their experience with the hotel and bring their complaint to hotel acknowledgment.
(0/5)
% Reservation channel revenue
Measures the revenue generated by bookings made through reservation channels from the total revenue.
(0/5)
% Rooms booked through reservation channels
Measures the bookings made through the reservation channels maintained by the company itself.
(0/5)
$ Gross operating profit per available room (GOPPAR)
Measures the value of the gross operating profit on a per room basis. The gross operating profit refers to the total revenue, less the total departmental and operating expenses.
(0/5)
$ Average daily rate (hotel)
Measures the daily revenue generated by one available room. The available rooms refers to all the rooms within the hotel, excepting rooms not available due to damage, repairs or other reasons.
(0/5)
$ Average cleaning cost per room
Measures how much it costs to clean one room (labor, cleaning materials and equipment costs). Being both fixed and variation costs involved, the average cost to clean one room depends on the number of rooms to clean.
(0/5)
# Guests per employee (hospitality)
Measures the average number of guests an employee has to serve at a certain point.
(0/5)
$ Revenue per available room (RevPAR)
It is one of the most popular and recognized indicators of performance within the hospitality industry, measuring the guest rooms revenue on a per room basis.
(0/5)
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