KPI examples contains a free online database of Key Performance Indicator (KPI) examples. Registered users can explore, bookmark and comment on thousands of documented Key Performance Indicators (KPIs), measures and metrics grouped by business functional area and industry.

Customer Service

Customer Service stands for an organization's capability in offering specific services for their customers, at their required qualitative level to respond to their needs and wants. KPIs refer to the time efficiency responsiveness as perceived by the customers, as well as the quality of the services and responses offered.

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Key Performance Indicator examples



# Frequency of customer complaints

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Rating: (0/5)
Industries: Other 
0 Comments      1114 views
Functional Areas: Sales and Customer Service 

% Visit customers served within 3 minutes

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Rating: (0/5)
Industries: Other 
0 Comments      695 views
Functional Areas: Sales and Customer Service 

% Service Level Agreements established

Measures the proportion of the Service Level Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Rating: (0/5)
Industries: Any 
0 Comments      279 views
Functional Areas: Sales and Customer Service 

% Rating "5" (Excellent) on survey items

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Rating: (0/5)
Industries: Any 
0 Comments      519 views
Functional Areas: Sales and Customer Service 

# Appointments not met within 2 hours of scheduled time

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Rating: (0/5)
Industries: Any 
0 Comments      513 views
Functional Areas: Sales and Customer Service 

# Call times

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Rating: (0/5)
Industries: Any 
0 Comments      497 views
Functional Areas: Sales and Customer Service 

# Calls answered within 30 seconds

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Rating: (0/5)
Industries: Any 
0 Comments      534 views
Functional Areas: Sales and Customer Service 

# Calls by day of week

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Rating: (0/5)
Industries: Any 
0 Comments      487 views
Functional Areas: Sales and Customer Service 

# Calls by time of day

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Rating: (0/5)
Industries: Any 
0 Comments      437 views
Functional Areas: Sales and Customer Service 

# Calls received

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Rating: (0/5)
Industries: Any 
0 Comments      397 views
Functional Areas: Sales and Customer Service 

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