Sales and Customer Service |
|
|---|---|
| Sales, Marketing & Communications activities create the basic interaction with potential clients, through different methods of informing, communicating, persuading and attracting the prospect customers. | |
Sub-categories |
|
| Customer Service (84) | Sales (141) |
Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
% Inaccurate client updates
Measures the percentage of incomplete or inaccurate client records out of the total number of client records.
(0/5)
$ Income from album sales
Measures the total revenue generated by album sales.
(0/5)
$ Loss due to piracy
Measures the documented loss of revenue by estimated the market value of the discovered pirated media content.
(0/5)
% Broker-executed trades
Measures the percentage of trade transactions done through a broker out of the total trade transactions completed.
(0/5)
% Average discounts
Measures the average reduction in price of the sold products or services in order to promote sales, reduce inventory, and reward or encourage behaviors that benefit the issuer of the discount or allowance.
(0/5)
# Incoming credit applications to branch sales staff
Measures the average number of credit applications the bank sales staff can handle and process during the reporting period.
(0/5)
% Service charges of profits
Measures the extent at which the profits cover the cost of customer service.
(0/5)
% Sales from repeat customers
Measures the percentage of revenue coming from repeat customers (customers that have made more than one purchase in period).
(0/5)
% Guests that rank stay as meeting or exceeding expectations
Measures the proportion of guests that rank the stay as having met or even exceeded their expectations.
(0/5)
$ Revenue by product
Measures the revenue gained for all sales by each product type or category.
(0/5)
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