KPI examples contains a free online database of Key Performance Indicator (KPI) examples. Registered users can explore, bookmark and comment on thousands of documented Key Performance Indicators (KPIs), measures and metrics grouped by business functional area and industry.

Sales and Customer Service

Sales, Marketing & Communications activities create the basic interaction with potential clients, through different methods of informing, communicating, persuading and attracting the prospect customers.

Sub-categories

 
Customer Service (84) Sales (141)
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Key Performance Indicator examples


Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:


% Inaccurate client updates

Measures the percentage of incomplete or inaccurate client records out of the total number of client records.

Rating: (0/5)
Industry: Any 
0 Comments      7 views
Functional area: Sales and Customer Service 

$ Income from album sales

Measures the total revenue generated by album sales.

Rating: (0/5)
Industry: Media 
0 Comments      7 views
Functional area: Marketing & Communications 

$ Loss due to piracy

Measures the documented loss of revenue by estimated the market value of the discovered pirated media content.

Rating: (0/5)
Industry: Media 
0 Comments      6 views
Functional area: Sales and Customer Service 

% Broker-executed trades

Measures the percentage of trade transactions done through a broker out of the total trade transactions completed.

Rating: (0/5)
0 Comments      65 views
Functional area: Sales and Customer Service 

% Average discounts

Measures the average reduction in price of the sold products or services in order to promote sales, reduce inventory, and reward or encourage behaviors that benefit the issuer of the discount or allowance.

Rating: (0/5)
Industry: Any 
0 Comments      98 views
Functional area: Sales and Customer Service 

# Incoming credit applications to branch sales staff

Measures the average number of credit applications the bank sales staff can handle and process during the reporting period.

Rating: (0/5)
0 Comments      69 views
Functional area: Sales and Customer Service 

% Service charges of profits

Measures the extent at which the profits cover the cost of customer service.

Rating: (0/5)
Industry: Any 
0 Comments      35 views
Functional area: Sales and Customer Service 

% Sales from repeat customers

Measures the percentage of revenue coming from repeat customers (customers that have made more than one purchase in period).

Rating: (0/5)
Industry: Any 
0 Comments      88 views
Functional area: Sales and Customer Service 

% Guests that rank stay as meeting or exceeding expectations

Measures the proportion of guests that rank the stay as having met or even exceeded their expectations.

Rating: (0/5)
Industry: Hospitality & Tourism 
0 Comments      68 views
Functional area: Sales and Customer Service 

$ Revenue by product

Measures the revenue gained for all sales by each product type or category.

Rating: (0/5)
0 Comments      168 views
Functional area: Sales and Customer Service 

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