Sales and Customer Service |
|
|---|---|
| Sales, Marketing & Communications activities create the basic interaction with potential clients, through different methods of informing, communicating, persuading and attracting the prospect customers. | |
Sub-categories |
|
| Customer Service (65) | Sales (94) |
Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
# Crew complaints
Measures the number of crew complaints that are received by the employing organization during the reporting period.
(0/5)
% Electronic tickets sold
Measures the percentage of electronic tickets sold by the airline company out of the total number of tickets sold.
(0/5)
% Sales invoices issued on time
Measures the rate at which sales invoices are being issued in due time.
(0/5)
% Resolution of queries in same day
Measures the rate at which customer queries are solved the same day they are submitted.
(0/5)
# Response time to inquiries and special requests
Measures how much it takes, on average, to respond to an inquiry or to fulfill a special request form customers (a request that is out of the usual client service).
(0/5)
# Complaints
Measures the number of complaints received from customers during the measurement period.
(0/5)
$ Cost per call
Measures the costs related to one customer service call.
(0/5)
% Correspondence replied to on time
Measures the rate at which customer correspondence is replied on time.
(0/5)
# Time taken from order to delivery
Measures the duration of one order fulfillment, from order to delivery.
(0/5)
# Longest delay in queue
Measures the largest amount of time a customer waits in a queue before being connected to an agent or hanging up.
(0/5)
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