KPI examples contains a free online database of Key Performance Indicator (KPI) examples. Registered users can explore, bookmark and comment on thousands of documented Key Performance Indicators (KPIs), measures and metrics grouped by business functional area and industry.

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These are Industry specific KPIs. Although they are used at Functional Areas level, for the purpose of simplicity, they have been tagged only based on Industry. To navigate through them, by using the list of industries, select the Browse KPIs link.

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Key Performance Indicator examples


Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:


% Pending patient accounts

Measures the current percentage of open and pending patient accounts waiting to be closed out of the total number of patient accounts.

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Industry: Healthcare 
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Functional area: N/A 

% HIPAA compliant electronic claim submissions

Measures the percentage of HIPAA-compliant claims out of the total number of HIPAA-eligible claims submitted. Claims must be submitted according to the HIPAA regulations.

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Industry: Healthcare 
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# Average inpatient registrations per shift

Measures the average inpatient registrations per hospital shift during the reporting period.

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Industry: Healthcare 
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Functional area: N/A 

# Average emergency room patient wait time

Measures the average emergency room patient wait time (post triage) before registration.

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Industry: Healthcare 
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Functional area: N/A 

# Average inpatient and outpatient wait time

Measures the average inpatient and outpatient wait time before registration.

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Industry: Healthcare 
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Functional area: N/A 

% Payment arrangements made for high-dollar inpatients or outpatients

Measures the percentage of payment arrangements made for inpatients or outpatients who are not eligible for charity care out of the total number of registered inpatients and outpatients.

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Industry: Healthcare 
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% Screening of uninsured inpatients for financial assistance

Measures the percentage of uninsured inpatients screened for financial assistance as a percentage of the total number of uninsured inpatients.

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Industry: Healthcare 
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% Insurance verification rate of unscheduled inpatient admissions within one business day

Measures the insurance verification rate of unscheduled inpatient admissions within one business day as a percentage out of the number of unscheduled inpatient admissions.

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Industry: Healthcare 
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% Overall insurance verification rate of scheduled patients

Measures the overall insurance verification rate of scheduled patients out of the total number of scheduled patients.

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Industry: Healthcare 
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% Scheduling rate for high-dollar diagnostic outpatients

Measures the percentage of high dollar outpatients scheduled for diagnostic services out of the total number of high-dollar outpatients requesting diagnostic services.

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Industry: Healthcare 
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Functional area: N/A 

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