Accounting |
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|---|---|
| Accounting is the area concerned with preparing Financial Reports about the reporting entity to support decision making by existing and potential capital providers. In preparing such reports management benefits from access to detailed information on entity’s financial performance. KPIs in Accounting refer to specific monetary measures of stocks and flows as well as to efficiency in operation management, systems and control. | |
Sub-categories |
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| Accounting Systems (29) | Cost Analysis (20) |
| Cash Management (12) | Planning and Reporting (36) |
| Control (3) | Transactions / Accounts Payable / Accounts Receivable (48) |
Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
% Aging of uncollected bills
Measures the promptness of the customer’s ability to submit payment. It assesses the dollar value associated with uncollected bills in 30, 60, 90, and 120+ day buckets.
(0/5)
% Revenue leakage as a percentage of total revenue
Measures the accuracy and completeness of the billing process. It evaluates the revenue leakage (categorized by factors such as root cause) relative to the total revenue.
(0/5)
% Cost to handle errors as a percentage of value billed
Measures the cost efficiency of the billing error handling process. It evaluates the cost of handling and processing billing errors relative to the billed revenue.
(0/5)
% Cost of collecting revenue as a percentage of value billed
Measures the cost efficiency of the billing and collection process assessed across a range of parameters or dimensions, including customer segment, geographical location, and service type. The performance measure evaluates the cost of collecting revenues relative to the billed revenue.
(0/5)
% Cost of billing as a percentage of total value billed
Measures the cost efficiency of the billing process and it may be assessed across a range of parameters or dimensions, including customer segment, geographical location, and service type. The performance measure evaluates the total cost of customer billing relative to the billed revenue.
(0/5)
% Value of billing in disputes as a percentage of value of past-due invoices
Measures the effectiveness of the billing dispute process. It measure assesses the percentage of past-due invoices attributable to billing disputes.
(0/5)
# Average days past-due invoices
Measures the promptness of the customer’s ability to submit payment. It assesses the average days of past-due invoices and uncollected bills.
(0/5)
# Average time to resolve a billing dispute
Measures the timeliness of the billing dispute process. It assesses the average time taken for the Service Provider to resolve and close a billing dispute.
(0/5)
# Average time to respond to a billing dispute
Measures the timeliness of the billing dispute process. It assesses the average time taken for the Service Provider to give initial respond to a billing dispute.
(0/5)
% Billing disputes approved
Measures the effectiveness of the billing process. It assesses the percentage of billing disputes that are approved and that resulted in billing adjustments.
(0/5)
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