Posts Tagged ‘Performance Measures’

New smartKPIs.com Report Ranks the Top Healthcare KPIs of 2010

Friday, August 12th, 2011

August 12, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that “Diagnosis and Treatment” and “Workload and Productivity” KPIs dominate the “Top 25 Healthcare KPIs of 2010”. The report presents in detail KPIs such as: “% Hospital bed occupancy rate”, “# Average daily census” and “# Hospital-acquired infections”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Healthcare KPIs of 2010” report provides insights in the state of Healthcare performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of theTop KPIs of 2010series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.

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Over 6600 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, August 5th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6600 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: % Unscheduled absence breakdown.

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # National examination score.

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

New smartKPIs.com Report Ranks the Top Retail KPIs of 2010

Wednesday, August 3rd, 2011

August 4, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales Performance and Sales Management dominate the “Top 25 Retail KPIs of 2010”. The report presents in detail KPIs such as: “# Inventory to sales ratio (ISR)”, “% Same store sales growth” and “$ Sales per unit area”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Retail KPIs of 2010” report provides insights in the state of Retail performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of theTop KPIs of 2010series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)

Global Petrol Price Index infographic

Thursday, June 30th, 2011

The price payed by motorists to fuel their cars has historically been influenced by multifaceted internal and external factors. The price of petrol is also impacting not only drivers but also also the cost of goods across the boarders, including price of food and of living in general. Below you can view an interactive info-graphic picturing a comparison of petrol prices between United Kingdom and other countries in Europe.

The info-graphic also contains a comparison between these countries on other 9 important KPIs:

  • # Population
  • # Cars per 1000 people
  • # Kilometers of roads per 1000 people
  • # Oil exported / imported per year (litres)
  • # Oil used per person per year (litres)
  • % Energy from renewables
  • % Fuel tax from total cost
  • $ GDP per capita
  • # Human Development Index

How do UK petrol prices compare with other countries?

Infographic by Staveley Head

New smartKPIs.com Report Ranks the Top Logistics and Distribution KPIs of 2010

Wednesday, June 29th, 2011

Top 25 Logistics and Distribution KPIs of 2010June 29, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Cost performance and Material handling KPIs dominate the “Top 25 Logistics and Distribution KPIs of 2010” report. The report presents in detail KPIs such as: “% On-time delivery”, “# Warehouse storage space”, and “$ Fuel cost”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Logistics and Distribution KPIs of 2010” report provides insights in the state of Logistics and Distribution performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of theTop KPIs of 2010series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)

New smartKPIs.com Report Ranks the Top Project Management KPIs of 2010

Monday, June 27th, 2011

Top Project Management KPIs of 2010June 27, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Project schedule performance and Project cost performance dominate the “Top 25 Project Management KPIs of 2010”. The report presents in detail KPIs such as: “# Earned man-hours”, “% Project resource utilization” and “% Project budget variance at project end”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Project Management KPIs of 2010” report provides insights in the state of Project Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of theTop KPIs of 2010series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)

smartKPIs.com performance management research reports and templates – EOAFY SALE

Friday, June 24th, 2011

logo

Over the last 12 months, smartKPIs.com experienced tremendous growth, in terms of content, services offered, community members and customers.
To celebrate the End of Australian Financial Year (EOAFY), smartKPIs.com is pleased to announce a limited time sale for its suite of research reports and performance management templates.

20-50% off, 7 days only!

Highlights of the smartKPIs.com End of Financial Year Sale include:

smartKPIs Premium (12 months complete access to over 6500 KPI examples, 1500 of them documented in 30 fields) – Normally $183 – Now only $138!

Top 20 KPIs of 2010 – Normally $20 – Now only $10!

Top 25 Local Government KPIs of 2010 – Normally $25 – Now only $19!

Top 25 Call Center KPIs of 2010 – Normally $25 – Now only $19!

Top 25 Information Technology KPIs of 2010 – Normally $25 – Now only $19!

HR Scorecard (prepopulated Excel template) – Normally $99 – Now only $79!

Sales Call Center Dashboard (prepopulated Excel template) – Normally $99 – Now only $79!

KPIs for Real Estate Agency Scorecard – Normally $25 – Now only $20!

KPIs for Real Estate Property Management Dashboard – Normally $25 – Now only $20!

HR Performance Management System Toolkit (bundle of HR templates) – Normally $249 – Now only $199!

Many new research reports and templates have been added over the last few weeks and are part of the sale.
For more details, visit reports
and templates pages.

Sale ends on 30 June 2011 and is restricted to the members of the smartKPIs.com community.

Top KPIs of 2010
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Price:

$25 USD

$19 USD

Top 25 Accounting KPIs of 2010

Just released! With more than 220 KPI examples, Accounting is one of the main functional areas on smartKPIs.com Accounting has a long tradition in using KPIs, this making Accounting KPIs some…

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Price:

$25 USD

$19 USD

Top 25 Customer Service KPIs of 2010

Just released!  Customer Service is for most organizations a key internal capability that requires close monitoring due to its impact on the business overall. smartKPIs.com contains close…

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Price:

$25 USD

$19 USD

Top 25 Finance KPIs of 2010

Just released!   smartKPIs.com contains close to 200 Finance KPIs grouped by 5 subcategories: Asset / Portfolio Management, Financial Stability, Forecasts & Valuation, Liquidity and…

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Price:

$25 USD

$19 USD

Top 25 HR KPIs of 2010

Just released! With over 350 HR KPI examples, the HR functional area is the third largest based on the number of documented KPIs and one of the most visited. Navigating through such a…

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Price:

$25 USD

$19 USD

Top 25 Information Technology KPIs of 2010

With more than 550 KPI examples, Information Technology (IT) represents a core functional area on smartKPIs.com. While measurement is usually easy, KPI selection is often a challange….

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Price:

$25 USD

$19 USD

Top 25 Knowledge Management KPIs of 2010

Just released!  Knowledge Management (KM) represents one of the core internal capabilities that can enhance organizational learning, knowledge development and generate competitive…

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Price:

$25 USD

$19 USD

Top 25 Marketing KPIs of 2010

Just released!  Marketing is one of the more challanging functional areas for performance measurement intiatives, due to the variety of factors influencing outcomes. smartKPIs.com provides…

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Price:

$25 USD

$19 USD

Top 25 Portfolio Management KPIs of 2010

Just released! Portfolio Management KPIs are essential for monitoring the health of organizational  initiatives. smartKPIs.com provides a wide diversity of rofolio and Project Management…

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Price:

$25 USD

Top 25 Project Management KPIs of 2010

Launching soon! The use of KPIs in Project Management is essential, due to the high proportion of projects implemented below expectations. Actively monitoring project health at the initiation…

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Price:

$25 USD

Top 25 Logistics and Distribution KPIs of 2010

Launching soon!  Logistics and Distribution is a sub-category in the Supply Chain, Procurement, Distribution functional area on smartKPIs.com, the second most well represented in terms of…

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Price:

$25 USD

$19 USD

Top 25 R&D KPIs of 2010

Research & Development (R&D) KPIs are essential for tracking the performance of R&D programs. smartKPIs.com contains over 75 R&D KPI examples, with many other secondary…

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Price:

$25 USD

$19 USD

Top 25 Sales KPIs of 2010

Just released!  With more than 150 Sales KPI examples, the Sales Functional Area is one of the most representative categories on smartKPIs.com.  Selecting the right Sales KPI examples…

Pre-populated templates for HR
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Price:

$99 USD

$79 USD

HR Scorecard

The HR Scorecard is a ready-to-use tool, pre-populated with KPIs grouped by objectives and Balanced Scorecard perspectives. It illustrates the application of the Balanced Scorecard concept at…

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Price:

$25 USD

$20 USD

KPIs for HR Scorecard

KPIs for HR Scorecard contains the complete collection of KPIs that pre-populate the HR Performance Scorecard, in complete smartKPIs.com documentation form, ensuring a proper and facile use of…

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Price:

$99 USD

$79 USD

HR Dashboard

The HR Dashboard is a ready-to-use instrument for managing and measuring the contribution of the Human Resources function to the overall organizational performance. The tool contains a…

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Price:

$25 USD

$20 USD

KPIs for HR Dashboard

KPIs for HR Dashboard contains the complete collection of KPIs that pre-populate the HR Performance Dashboard, in complete smartKPIs.com documentation form, ensuring a proper and facile use…

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Price:

$249 USD

$199 USD

HR Performance Management System Toolkit

The HR Performance Management System Toolkit is a ready-to-use collection of pre-populated templates for managing performance of the HR department and monitoring its contribution to the overall…

Pre-populated templates for Call-Center
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Price:

$99 USD

$79 USD

Call Center Scorecard

The Call Center Scorecard is a ready-to-use tool, pre-populated with KPIs for the real estate industry, grouped by objectives and Balanced Scorecard perspectives. It illustrates the…

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Price:

$25 USD

$20 USD

KPIs for Call Center Scorecard

KPIs for Call Center Scorecard contains the complete collection of KPIs that pre-populate the Call Center Performance Scorecard, in complete smartKPIs.com documentation form, ensuring a…

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Price:

$99 USD

$79 USD

Sales Call Center Dashboard

The Sales Call Center Dashboard is a ready-to-use instrument for managing and measuring performance of Outbound Call Centers. The tool contains a repository of the most relevant and widely…

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Price:

$25 USD

$20 USD

KPIs for Sales Call Center Dashboard

KPIs for Sales Call Center Dashboard contains the complete collection of KPIs that pre-populate the Sales Call Center Performance Dashboard, in complete smartKPIs.com documentation form,…

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Price:

$99 USD

$79 USD

Customer Service Call Center Dashboard

The Customer Service Call Center Dashboard is a ready-to-use instrument for managing and measuring performance of Inbound Call Centers. The tool contains a repository of the most relevant and…

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Price:

$25 USD

$20 USD

KPIs for Customer Service Call Center Dashboard

KPIs for Customer Service Call Center Dashboard contains the complete collection of KPIs that pre-populate the Customer Service Call Center Performance Dashboard, in complete smartKPIs.com…

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Price:

$325 USD

$260 USD

Call Center Performance System Toolkit

The Call Center Performance Management System Toolkit is a ready-to-use collection of pre-populated templates for managing performance of Call Centers. The toolkit provides the…

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New smartKPIs.com Report Ranks the Top Sales KPIs of 2010

Thursday, June 23rd, 2011

Top 25 Sales KPIs of 2010June 21, 2011, Melbourne, Australia – smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales force effectiveness and Sales pipeline management KPIs dominate the ‘Top 25 Sales KPIs of 2010’ report. The report presents in detail KPIs such as: ‘% Sales growth in stores open at least 12 months’, % Closing ratio’, and ‘$ Revenue per successful call’, among other KPI examples reviewed by the smartKPIs.com research team. ‘Top KPIs of 2010’ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Sales KPIs of 2010” report provides insights in the state of Sales performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of theTop KPIs of 2010series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. With more than 150 KPI examples, Sales is one of the best covered functional areas on smartKPIs.com. (more…)

New smartKPIs.com Report Ranks the Top Portfolio Management KPIs of 2010

Tuesday, June 21st, 2011

June 21, 2011, Melbourne, Australia – smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Planning and Quality Performance KPIs dominate the “Top 25 Portfolio Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Projects per project manager”,”# Milestones per project plan”, and “$ Average project budget size”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Portfolio Management KPIs of 2010” report provides insights in the state of Portfolio Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of theTop KPIs of 2010series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)

New smartKPIs.com Report Ranks the Top Knowledge Management KPIs of 2010

Friday, June 17th, 2011

June 17, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Knowledge Database Management and Knowledge Sharing KPIs dominate the  “Top 25 Knowledge Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Age of documents in knowledge repository”, “% Employees that contribute to the knowledge base”, and “# Publications on the corporate intranet”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Knowledge Management KPIs of 2010” report provides insights in the state of Knowledge Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of theTop KPIs of 2010series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)

Accountability through performance measures in academic education – North Carolina Community Colleges case study

Thursday, June 16th, 2011

North Carolina Community Colleges  initiated in1993 an accountability system for monitoring performance data on specific measures to ensure public accountability for programs and services. In 2011, The Critical Success Factors report was launched as an accountability document presenting 8 generic performance measures based on which the Board reviews performance:

  • A. Progress of Basic Skills Students;
  • B. Passing Rates on Licensure and Certification Examinations;
  • C. Performance of College Transfer Students;
  • D. Passing Rates of Students in Developmental Courses;
  • E. Success Rates of Developmental Students in Subsequent College‐Level Courses;
  • F. Satisfaction of Program Completers and Non‐Completers;
  • G. Curriculum Student Retention, Graduation, and Transfer;
  • H. Client Satisfaction with Customized Training (North Carolina Community Colleges, 2011).

Based on these performance measures, a recognition system was developed: the Colleges receive Recognition of Exceptional Institutional Performance if they meet or exceed all eight performance measures, have no licensure exams with a passing rate of less than 70%, and college transfer students perform at a level equal to or above native UNC system students (North Carolina Community Colleges, 2011).

The chart below indicates the evolution by year of the number of colleges who have met the standard for the individual performance measures, the number of colleges who have met all eight performance standards, and the number of colleges receiving Recognition of Exceptional Institutional Performance.

Source: North Carolina Community Colleges (2011)

A performance measure within the report is the % Satisfaction of program completers and non-completers, calculated as the percentage of graduates and early-leavers “very satisfied” or “satisfied” with the overall quality of the college. The performance standard is 90% satisfaction level, the aggregate result for the system being 96%. (more…)

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