Posts Tagged ‘Performance Management’

Over 6100 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, January 14th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6100 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Portfolio and Project Management, Production & Quality Management and Sales And Customer Service functional areas. Examples from the Arts and Culture (Library and Museums), Agriculture and State and Local Government industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Training investment per customer

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Project schedule performance index (SPI)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Intelligent Data Visualization – FIFA 2010 Balon d’Or

Monday, January 10th, 2011

Data visualization solutions have increased in complexity in the recent years. Tremendous advancements in information technology and the wide adoption of the Internet had a positive effect on communication, data interchange and visualization across networks, businesses and social communities. Driven by the business need of analyzing large volumes of data and presenting them in a concentrated, transparent and easy to read form, data visualization instruments such as dashboard solutions register nowadays an increased level of adoption in several activity fields.

One of the fields that have started to be revolutionized by data intelligent visualization tools bringing more complex and up dated information closer to reader and fans in an easily understandable format is sport.

As a matter of fact what we are witnessing today in the data visualization field  is sort of an echolocation effect: ideas bounce back from business to sports and business again.  Such complex data visualization applications, can be used now back as sources of inspirations for a more creative business data visualization solutions.” (Enhancing business performance with intelligent data visualization – Ideas from sport)

Such an interesting and powerful visualization application that can be used in the future by businesses as a source of inspiration for data visualization purposes is presented below. It was built by the specialists of the Marca sport magazine, in order to celebrate FIFA 2010 Ballon d’Or event.

The application presents comprehensive information of this year’s winners as well as interesting details and statistics across the entire history of this prestigious individual football award, enabling closer and easier connections with fans. To closely view and explore the application click on the image listed below.

Source: Marca, 2010

The application is also interesting if viewed from a performance management perspective. The KPIs used portrait a rich and complex image of the 2010 best football players performance, Lionel Messi, the winner of Ballon d’Or but also of Andres Iniesta and Xavi Hernandez players who came  second and third.

  • % Votes received
  • # International games played
  • # Football games played
  • # Games played in the first team
  • # Goles scored
  • # Assists
  • # Recovered balls
  • # Wrong passes
  • # Winners of Balon d’Or by country or club

For more information on Key Performance Indicators for football or other listed sports visit the smartKPIs.com KPI examples Industry section – Sport – Football.

References

Marca.com (2010), Ballon d’Or 2010 interactive application, available at http://www.marca.com/2011/01/07/multimedia/graficos/1294419079.html, (accessed 10 January 2010)

Over 6000 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Tuesday, December 28th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6000 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Accounting and Sales functional areas. Examples from the Arts and Culture (Library and Museums), Financial Institutions (Insurance) and Media industry were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % First call resolution rate

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 5900 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, December 24th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5900 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Information Technology functional area. Examples from the Arts and Culture (Library and Museums), Infrastructure Operations (Ports) and Construction & Capital Works sectors were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Maintenance cost from equipment cost

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 5800 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, December 22nd, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5800 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Accounting functional area. Examples from the Arts and Culture (Library and Museums) and Infrastructure Operations (Ports) sectors were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: $ Berth occupancy revenue per ton of cargo

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 5700 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, December 20th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5700 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Finance functional area. Examples from the Arts and Culture sector were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Turnaround time

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 5600 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Thursday, December 16th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5600 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Finance functional area. Examples from the Real Estate industry were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Cash flow return on investment (CFROI)

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 5500 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, December 15th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5500 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Sales and Customer Service and the Information Technology functional areas. Examples from Government – State /Federal and Government – Local sectors were also added to the KPIs repository.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Business disruptions caused by a lack of adequate IT capacity

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Desired State of Evolution – the newest instrument in the managerial toolkit

Friday, October 29th, 2010

The pursuit of organizational clarity and alignment towards a strategic direction has preoccupied researchers and practitioners for many decades. Especially over the last 50 years, a variety of management concepts have been popularized and adopted by organizations with more or less success.

Integrating strategic management concepts

Some of the early articles on the topic of strategic planning and clarity focused on clarifying how the concept of planning applies to various settings (Pryor 1964, Smiddy, 1964) or in proposing frameworks for strategy formulation (Ansoff 1964). Two such management concepts that gained popularity since then are mission and vision statements.

Towards the end of 1990, the interest of both researchers and practitioners focused increasingly towards exploring the use of integrated approaches that link strategic management concepts related to corporate identity: mission, vision, values and capabilities or competencies (Raynor 1998, Stuart 1999).

The trend of integrating  mission and vision statements in strategic management models or frameworks continued with the anchoring in the vision statement of concepts such as the Balanced Scorecard. Kaplan & Norton (1996) placed vision and strategy at the centre of the development of the Balanced Scorecard.

Since then a vast literature analyzing the connections between an organization’s approach to strategic planning and its business performance in relation with the Balanced Scorecard was developed (Ahn, 2001; Niven, 2002; Mooraj et al, 1999, Andersen et al, 2001; Kaplan and Norton, 2001).

Desired State of Evolution

In order to implement a logical and articulated strategic performance management system based on the Balanced Scorecard, an organization should clear identify what is the direction it is heading for, what it is trying to achieve (Andersen et al, 2001 citing Senge, 1990 and Kotler, 1996). The process of integration of all strategic statements of an organization that comprises values, mission, destination statement and vision can be facilitated by the creation of the Desired State of Evolution (Brudan, 2010).

Source: Brudan, 2010

Desired State of Evolution incorporates a combination of new and old strategic management concepts concepts, grouped in three levels: Purpose and Identity at the bottom, Desired State in the middle and Vision at the top. Together, they are linked in a sequence that can be described as the “Desired State of Evolution”.

The first level, “Purpose and Identity” is represented by the mission and values of the organization. The mission statement is essential, as it represents the reason why the organization exists. Linked to it are organizational values used by many organizations to drive behaviour, being considered an integral part of organizational culture. By linking them to the mission, desired state and vision, they become an important component of the strategy management system and key elements or organizational communication.

“Desired State”, the second level of components is represented by three sets of elements. This is an intermediary level that makes the link between mission and vision. It integrates the “destination statement” approach (Lawrie and Cobbold, 2004) of representing the desired state of the organisation at a future point, while adding by internal oriented capabilities, competencies, value drivers or key success factors and the projection of the organization in the external environment.

The third level of the “Desired State of Evolution” is represented by the vision statement, as a representation of the desired state of the organization in a more distant future.

The sequence: Values -> Mission -> Desired State -> Vision represents a storyline that illustrates the desired evolution path of the organization.

More details on the new integrating strategic management tool can be found at www.balancedscorecardreview.com

Reference

• Ahn, H. (2001), Applying the Balanced Scorecard concept: an experience report, Long Range Planning, Vol. 34, pp 441-461

• Ansoff, H.I. (1964), A Quasi-Analytic Approach to the Business Strategy Problem, Management Technology, Vol. 4, No 1, pp 67-77

• Andersen, H., Cobbold, I., Lawrie, G. (2001), Balanced Scorecard implementation in SMEs: reflection in literature and practice, 2GC conference paper

• Brudan, A. (2010), Desired State of Evolution – An integrating management tool, paper accepted at the 2010 Australian New Zealand Academy of Management (ANZAM) Conference, Adelaide, Australia

• Kaplan, R; Norton, D. (2001), The strategy focused organization, Harvard Business School Press, Boston, Massachusetts

• Lawrie, G. & Cobbold, I. (2004), Third-generation balanced scorecard: evolution of an effective strategic control tool, International Journal of Productivity and Performance Management, Vol. 53, No 7, pp 611-623.

• Mooraj, S.; Oyon, D.; Hostettler, D. (1999), The Balanced Scorecard: a necessary good or an unnecessary evil, European Management Journal, Vol.17, No. 5, pp 481-491

• Pryor, Jr M.H. (1964) International Corporate Planning: How is it Different?, Management Technology, Vol. 4, No 2, pp 139-148.

• Raynor, M.E. (1998), That Vision Thing: Do We Need It?, Long Range Planning, Vol. 31, No 3, pp 368-376

• Smiddy, H.F. (1964), Planning, Anticipating and Managing, Management Technology, Vol. 4, No 2, pp 83-91

• Stuart, H. (1999), A definitive model of the corporate identity management process, Corporate Communications: An International Journal, Vol. 4, No 4, pp 200-207

smartKPIs.com Premium – The ‘gold standard’ in KPI documentation

Thursday, October 28th, 2010

Melbourne, Australia, 28 Oct 2010 – eab group is pleased to announce the launch of smartKPIs Premium, the most comprehensive and well documented selection of Key Performance Indicator (KPI) examples in the world.

smartKPIs.com Premium is available online in the Premium services section of the www.smartKPIs.com platform. It consists of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. They were thoroughly documented in over 30 fields, 10 times more than the number of fields used by most other lists of KPI examples.

While the popularity of KPIs used to guide performance management decisions at strategic, operational and individual level continues to grow, one major issue in their successful deployment is the level of documentation. Simply listing the name of a KPI without thoroughly documenting it hinders its proper understanding and oftentimes generates communication issues. Thoroughly documenting KPIs in a standardised template has become a key success factor in working with KPIs. However, due to time pressures and lack of structure or clarity, oftentimes this step is skipped in the process of establishing KPIs within organisations.

smartKPIs.com Premium comes to address this issue by providing a structured template as well as the complete documentation of the fields for the most common KPIs used by businesses. Available both online and in PDF format, these documented KPIs can be adjusted and customised offline to match the specifics of each organisation. The benefit is the readily available template and documented fields that make the customisation much easier compared to starting with a blank page.

smartKPIs.com Premium was developed by a team of experienced researchers and practitioners specialised in organisational performance management and with a wide range of skill sets across business disciplines. It complements the existing database of KPIs available on www.smartKPIs.com which contains over 5,000 KPI examples grouped in a taxonomy of 14 business functional areas, as well as 24 industries that can be accessed by browsing or searching relevant topics.

“Many members of the smartKPIs.com online community asked for more details on the documentation page of each KPI example, possibility to export the data in a print friendly format and the approval to use the data for commercial purposes. smartKPIs Premium responds to these suggestions.” said Aurel Brudan, founder and director of eab group. “A yearly subscription is charged for accessing the smartKPIs Premium, however access to the database of 5,000 KPI examples and 1,000 examples of performance reports remains free.”

Features and Pricing


About eab group

eab group is an innovative research driven provider of integrated performance management solutions, assisting organisations to achieve results by architecting performance. Our expertise in strategy, organisational performance management, business intelligence and project management helps clients in sustainably delivering value for their stakeholders. Our services include consulting, training, research, technology and building online communities, such as www.smartKPIs.com. For more details, visit http://www.eabgroup.com.au

Gender diversity – global trends and the influence on organizational performance

Friday, October 15th, 2010

Over the last decade or so, there has been an increased focus and debate on gender diversity of top executives and managers of corporations. This was caused mainly by the low proportion of women reaching top positions (Grant Thornton, 2009), despite the proved positive effect of gender diversity on organizational performance (Smith et al, 2005).

Gender diversity effect on corporate performance

Many studies explored this issue. One of them, conducted by researchers from Aarhus School of Business, Denmark and involving a panel of 2500 largest Danish companies revealed that the proportion of women in top management positions tend to have positive effects on firm performance. More than that, the results showed correlations between the positive effects of women in top management and their professional qualifications (Smith et al, 2005).

Driven by the perception of positive effects brought by managerial gender diversity on firm performance, but more predominantly, by the new governmental regulations and policies, large corporations throughout the world started in the last few years to increase their focus on corporate governance trying to boost the gender diversity of their top managerial positions.

A good example of such an initiative, is that of the Australian ANZ Bank. Currently, they are well on their way, running programs to increase the corporate  gender diversity. According with the ANZ (2010) corporate responsibility policy:

  • Organizations who are employers of choice for women have access to a larger talent pool;
  • Are better positioned to represent the needs of customers and communities;
  • Understand the link between a higher proportion of women in top management and increased profitability;
  • Gender diversity is an important characteristic of companies with excellent financial performance and developing women managers and leveraging that talent by giving them a seat at the decision making table is smart business (ANZ, 2008)

Recently two other Australian banks, Westpac and Commonwealth Bank announced policies directed towards increasing the number of women in management roles.

According with the Westpac executives, the bank had put in place a gender target, to double the number of women in management positions to 40% in the next 4 years. (Jonston and Bibby, 2010)

Contrary with the ANZ approach towards management gender diversification, which comes apparently as an internal corporate responsibility action, stated already in 2008, the new announcements made by Westpac and Commonwealth Bank seem to be mostly driven by the new governmental guidelines on gender diversification which are about to take effect, starting with January 2010.

This is, however, not surprising, as several governments throughout the world have imposed similar policies. Such examples, of countries who have introduced regulations on the gender compositions of the managerial teams and boards of directors of private corporations, in order to improve equal opportunities, are Sweden and Norway (Smith et al, 2005).

According with the Danish scholars, the Norwegian government introduced a 40% mandatory target for the share of managerial positions occupied by women, already from 2005.

Women holding management positions.  A Global Survey.

Despite the increased efforts for boosting the top management gender diversity a recent global research performed by Grant Thornton International (2009) reveals that women still hold less than a quarter, more exactly 24%, of senior management positions in privately held businesses. This is a slightly improved figure from the previous data collected in 2007, when only 19% of senior management positions were found to be held by women.

What it is striking, however, is the fact that a little more than 34% of the currently privately held businesses around the world do not have any woman in a senior management position.

According with the same study, the greatest percentage of women in managerial positions is in the Philippines, where women held surprisingly 47% of senior positions. They are followed by Russia with 42%, Thailand 38%, Poland 32% and Mainland China 31%.

Source: Grant Thornton, 2010

Survey methodology

The survey was launched in 1992 in nine European countries and currently covers the views of senior executives in privately held businesses all over the world, covering 7,200 private companies in 36 countries, providing territory, regional and global trend data.

References

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