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Posts Tagged ‘Performance indicators’

Performance measurement and reporting in Australian public hospitals

Tuesday, March 22nd, 2011

The Report on Government Services (RoGS) 2011 realized by the Steering Committee for the Review of Government Service Provision (SCRGSP) offers a detailed perspective on how the Australian government informs improvements to the effectiveness and efficiency of government services. The report includes a review of the general framework for performance reporting, alignment of RoGS indicators and developing data quality information and case studies.

For the first time since RoGS was established in 1993, this year’s report includes the alignment of reporting in Health and the Public Hospitals. The general framework for the performance indicators in the public hospitals is represented as follows:

Performance indicators for public hospitals Source: SCRGSP (2011)

The main objectives for public hospitals are to provide acute and specialist services that are:

Safe and high quality;
Appropriate and responsive to individual needs;
Affordable timely and accessible;
Equitably and efficiently delivered (SCRGSP, 2011).

The report underlines a clear distinction between outputs – the services delivered, and outcomes – the impact of these services on the status of an individual or a group.

Each objective in the framework is measured through performance indicators, such as:

# Emergency department waiting times
# Emergency department patients seen
# Waiting times for admission following emergency department care
# Waiting times for elective surgery
% Separation rates for selected procedures
% Surgical site infection rates
% Unplanned readmission
% Hospital acquired infection rates
% Pre-anaesthetic consultation rates
% Accredited beds
# Nursing workforce
$ Recurrent cost per casemix-adjusted separation
# Relative stay index
$ Recurrent cost per non-admitted occasion of service
% Patient satisfaction
# Sentinel events

The Report on Government Services (RoGS) aims to include a robust set of performance indicators, being subject to a program of continual improvement in reporting performance. By enhancing performance measurement approaches and techniques, and promoting transparency and informed debate about comparative performance, the data in the 2011 RoGS can provide an incentive to improve the performance of government services (SCRGSP, 2011).

For more insights on Hospitals Key Performance Indicators (KPIs), please visit the smartKPIs.com library of KPI examples.

Reference

Steering Committee for the Review of Government Service Provision (SCRGSP) (2011), Report on Government Services (RoGS) 2011, available at: http://www.pc.gov.au/gsp/reports/rogs/2011 (accessed 14 March 2011)

Tags: Australian Government, Government, Government Services, outcomes, outputs, patient satisfaction, performance, Performance indicators, performance reporting, public hospitals, Report on Government Services, Steering Committee for the Review of Government Service Provision
Posted in Case Study, Government, KPI, KPIs in practice, Library of KPI examples, Performance Measurement | No Comments »

Performance Measurement case study – KPI examples in UK higher education

Friday, April 30th, 2010

What

The annual publication of “Performance indicators in higher education in the UK 2008/2009″ offers a brief presentation of the higher education institutions in the UK, in terms of performance and the indicators used to monitor it.

Who

The Higher Education Statistics Agency (HESA) – a private limited company which has formal agreements with government departments to provide the data which they require, and it is funded by subscription from all of the universities and higher education colleges throughout the United Kingdom.

Why

To provide reliable information on the nature and performance of the higher education sector in the UK and a consistent set of measures of this performance.

To contribute to a greater public accountability by the sector, as well as ensure that policy decisions can be made on the basis of consistent and reliable information.

How

Following the recommendations of the National Committee of Inquiry into Higher Education, the Government asked the funding councils to develop suitable indicators and benchmarks of performance in the higher education sector. The Performance Indicators Steering Group (PISG) was established, with membership drawn from government departments, the funding councils and representative bodies. Since 2002/03, HESA has published the Performance Indicators on behalf of Higher Education Funding Council for England (HEFCE) who published them previously.

Results

The set of Performance Indicators (PIs) was published in April 2010, by HESA is the twelfth in the series. The indicators are used for all publicly funded higher education institutions in the UK and they currently cover:

widening participation indicators
non-continuation rates (including projected outcomes)
module completion rates
research output

Performance indicator example

Source: HESA, 2010

Nationally, over 90% of 17 year-olds in full-time education attend schools or colleges in the state sector. 88.5% of young entrants to full-time first degree courses in 2008/09 had attended such schools, Chart 1 bellow shows the pattern. (HESA, 2010)

Source: HESA, 2010

Reference

HESA 2010, “ Performance indicators in higher education in the UK 2008/2009”, available at http://www.hesa.ac.uk/index.php/content/view/1703/141/ (accessed 25 April 2010)

Tags: Higher Education, Higher Education in UK, Higher Education Statistics Agency (HESA), Performance indicators
Posted in Case Study, Government, KPIs in practice, Measure, Performance Measurement | No Comments »