Posts Tagged ‘Performance Indicator’

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Improving performance with KPIs and smart data visualization solutions – IBM and Australian Open

Friday, January 21st, 2011

In two previous blog posts we have presented different intelligent visualization solutions from the world of sport (World Cup Africa 2010 and 2010 Balon d’Or) which provide inspiration for more creative data visualization solutions for organizational performance in other fields.

As data visualization solutions have increased in complexity in the last years, such dashboard and scorecard visualization solutions register an increased level of adoption to specific business fields. The new developments are driven especially by the increased business need of analyzing large volume of data and presenting them in a contextualized, concentrated and easy to read form.

These days a new smart data visualization solution is being tested as a Beta version at the Australian Open 2011 by IBM, the official technology partner of the competition. The solution called PointStream is according with the IBM specialists “a new way to enhance the Australian Open experience, by visualizing match data and stats in real time to give you unique insight into the way your favorite players are performing”.

Source: Australian Open, 2011

The application presents comparative statistics between opponent players on all the matches that are played covering a wide range of tennis performance indicators such as:

# Aces

# Double faults

# Winners

# Unforced errors

# Break points missed

# Break points won

# Net points

# Total Points

# Momentum

# Serve speed

# Match time

Three days after the start of the tournament, PointStream has already generated interest among tennis enthusiasts, with 191 likes and 24 tweet mentions in social media.

For more information on Key Performance Indicators for tennis or other listed sports visit the smartKPIs.com KPI examples Industry section – Sport – Tennis.

References

Australian Open (2011), IBM Point Stream, available at http://www.australianopen.com/en_AU/scores/pointstream/index.html?promo=ps_sublevel_nav, (accessed 20 January 2011)

Additional resources

smartKPIs.com (2010), A periodic table of data visualization methods, smartKPIs.com Blog, available at http://www.smartkpis.com/blog/2010/12/29/a-periodic-table-of-data-visualization-methods/, (accessed 20 January 2011)

smartKPIs.com (2010), Intelligent data Visualization – FIFA 2010 BAlon d’Or, smartKPIs.com Blog available at http://www.smartkpis.com/blog/2011/01/10/intelligent-data-visualization-%E2%80%93-fifa-2010-balon-d%E2%80%99or/, (accessed 20 January 2011)

smartKPIs.com (2010), Enhancing business performance wth intelligent data visualization – Ideas from sport, smartKPIs.com Blog, available at http://www.smartkpis.com/blog/2010/06/28/enhancing-business-performance-with-intelligent-data-visualization-ideas-from-sport/, (accessed 20 January 2011)

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Over 6100 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, January 14th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6100 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Portfolio and Project Management, Production & Quality Management and Sales And Customer Service functional areas. Examples from the Arts and Culture (Library and Museums), Agriculture and State and Local Government industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Training investment per customer

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Project schedule performance index (SPI)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Performance Measurement, smartKPIs.com | No Comments »

2010 Environmental Performance Index

Wednesday, January 12th, 2011

Environmental issues are today a hot topic on almost every government’s agenda. As the 2010 Environmental Performance Index (EPI) report states “there has never been a more pressing need for effective environmental policies as there is today”.

The 2010 Environmental Performance Index addresses these issues by providing a structure that grounds environmental policy-making in a set of 25 carefully selected quantitative indicators from an extensive review of the scientific literature and consultations with experts in different fields.

The set of 25 performance indicators grouped in two major areas, ecosystem vitality and environmental health presents the most relevant and pressing environmental issues the world confronts with (EPI, 2010). A data visualization graphic outlining the weighting given to each KPI (Key Performance Indicator) in the overall Environmental Performance Index can be viewed below.

Source: website, Environmental Performance Index 2010

The 2010 Environmental Performance Index draws upon ten years of research, six previous environmental sustainability reports and compiles the feedback of more than 70 governments and hundreds of policymakers from around the world.

Among the most important purposes for which the 2010 Environmental Performance Index was envisaged are to:

  • Highlight current environmental problems and high priority issues
  • Track pollution control and natural resource management trends
  • Identifying most efficient practices and policy models currently used
  • Identifying ineffective efforts in order to close them and redeploy funding
  • Provide a common base for cross country and cross sector performance comparison through benchmarking

The 2010 EPI ranks 163 countries according with the 25 performance indicators by 5 categories of scores as can be seen in the bottom right corner of the image below. Additionally by clicking on the image you will be redirected towards the online application and be able to access and experience a detailed 2010 EPI data visualization tool.

Source: website, Environmental Performance Index 2010

According with the 2010 standings the first four countries and the only ones who are scoring in the 100-85 interval are Iceland (93.5), Switzerland (89.1), Costa Rica (86.4) and Sweden (86.0). From the 163 countries that are ranked most of them scored in the 70-55 interval (73 countries) and 55-40 interval (53 countries). Data for the first 50 ranked countries can be visualized below. For more details on the complete ranking you can access the complete report by clicking in the links listed in the reference section.

Source: website, Environmental Performance Index 2010

For more information on Key Performance Indicators for environmental protection visit the smartKPIs.com KPI examples functional area, CSR/Sustainability and Environmental Care.

References

2010 Environmental Performance Index, Yale Center for Environmental Law & Policy (Yale University), Center for International Earth Science Information Network (Columbia University), in collaboration with World Economic Forum (geneva, Switzerland) and Joint Research Centre of the European Commission (Ispra, Italy), accessible at  http://epi.yale.edu/file_columns/0000/0157/epi2010_report.pdf, (accessed 13 January 2011) and http://epi.yale.edu, (accessed 13 January 2011)

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Posted in Index, Library of KPI examples, Performance Measurement | No Comments »

Optus Social Media Index Report – An insight in the Australian small and medium business sector

Thursday, December 9th, 2010

A recent report prepared by Stacombe Research and Planning on behalf of Optus Small and Medium Businesses provides a new and interesting perspective on how small to medium businesses view and use social media.

Study methodology

The study is based on both a qualitative and quantitative research:

  • The qualitative component of the study comprises three interviews with key social media opinion leaders and five discussion groups involving six to eight employees and owners of small and medium business;
  • The quantitative component of the study is based on interviews with 340 employees of small to medium businesses responsible for making key social media decisions within their organizations.

Key findings

According with the research results, thought there is an overwhelming number of social media tools available, not all are engaged by small and medium businesses. The most appealing ones are Facebook, YouTube, Twitter and LinkedIn.

As the study further reveals, it is expected that in the next years the growth of the „big four” social media tools, in the preferences of small and medium businesses to increase with a steady pace, with LinkedIn benefiting the most.

The study also reveals that, while becoming more popular within  business environment, social media tools serve different purposes in the organizational strategies. While, businesses planning to become involved in social media, primarily see it, as a tool „to drive sales through, acquisitions and retention”, those already active in social media „perceive the main benefits in networking and building relationships with the customer”. The major difference between these two types of businesses stay, as the study further reveals, in the metrics used to determine success.

Performance indicators most likely to be used by companies already using social media tools are mostly quantitative in nature, such as: # Followers, # Fans, # Friends. On the other hand, those businesses looking to adopt social media tools in the future are more focused on qualitative aspects, such as # Quality of fans, or # Quality of followers.

Optus Social Media Index Report – video presentation

Conclusion

In the last years social media presented a powerful opportunity for small and medium businesses to connect and get engaged with customers and build relationships with prospects. Among the key benefits are:

  • Opening new revenue streams;
  • Establishing new relationships;
  • Cementing current customer contacts;
  • Enhancing online brand reputation.

References

Optus Business Social Media Index, (2010), Report Summary, available at http://kathiemelocco.net.au/wp-content/uploads/2010/09/SMReportSummary.pdf , (accessed 12 December 2010)

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Over 5300 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, November 8th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5300 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Agriculture sector and the Finance functional area. Examples from Government – State /Federal and Government – Local  sectors were also added to the KPIs repository.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Feed conversion ratio

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: $ Economic value added (EVA TM)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Measurement, smartKPIs.com | No Comments »

Over 5200 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, November 3rd, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5200 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Accounting, Portfolio and Project Management and CSR / Sustainability / Environmental Care functional areas. Examples from Financial Institutions and Agriculture sectors were also added to the KPIs repository.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Cost to income ratio

smartKPIs Premium

The “gold standard” in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Inventory to sales ratio (ISR)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Measurement, smartKPIs.com | No Comments »

smartKPIs.com Premium – The ‘gold standard’ in KPI documentation

Thursday, October 28th, 2010

Melbourne, Australia, 28 Oct 2010 – eab group is pleased to announce the launch of smartKPIs Premium, the most comprehensive and well documented selection of Key Performance Indicator (KPI) examples in the world.

smartKPIs.com Premium is available online in the Premium services section of the www.smartKPIs.com platform. It consists of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. They were thoroughly documented in over 30 fields, 10 times more than the number of fields used by most other lists of KPI examples.

While the popularity of KPIs used to guide performance management decisions at strategic, operational and individual level continues to grow, one major issue in their successful deployment is the level of documentation. Simply listing the name of a KPI without thoroughly documenting it hinders its proper understanding and oftentimes generates communication issues. Thoroughly documenting KPIs in a standardised template has become a key success factor in working with KPIs. However, due to time pressures and lack of structure or clarity, oftentimes this step is skipped in the process of establishing KPIs within organisations.

smartKPIs.com Premium comes to address this issue by providing a structured template as well as the complete documentation of the fields for the most common KPIs used by businesses. Available both online and in PDF format, these documented KPIs can be adjusted and customised offline to match the specifics of each organisation. The benefit is the readily available template and documented fields that make the customisation much easier compared to starting with a blank page.

smartKPIs.com Premium was developed by a team of experienced researchers and practitioners specialised in organisational performance management and with a wide range of skill sets across business disciplines. It complements the existing database of KPIs available on www.smartKPIs.com which contains over 5,000 KPI examples grouped in a taxonomy of 14 business functional areas, as well as 24 industries that can be accessed by browsing or searching relevant topics.

“Many members of the smartKPIs.com online community asked for more details on the documentation page of each KPI example, possibility to export the data in a print friendly format and the approval to use the data for commercial purposes. smartKPIs Premium responds to these suggestions.” said Aurel Brudan, founder and director of eab group. “A yearly subscription is charged for accessing the smartKPIs Premium, however access to the database of 5,000 KPI examples and 1,000 examples of performance reports remains free.”

Features and Pricing


About eab group

eab group is an innovative research driven provider of integrated performance management solutions, assisting organisations to achieve results by architecting performance. Our expertise in strategy, organisational performance management, business intelligence and project management helps clients in sustainably delivering value for their stakeholders. Our services include consulting, training, research, technology and building online communities, such as www.smartKPIs.com. For more details, visit http://www.eabgroup.com.au

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Posted in Events, Library of KPI examples, Performance Measurement, smartKPIs.com | No Comments »

Google Price Index – a new KPI for mapping inflation trends using web data

Tuesday, October 26th, 2010

According with a recent article published by Harding (2010) in the Financial Times citing Google’s Chief Economist, Hal Varian, Google is currently developing and testing a new daily measure of inflation using web data.

Google Price Index (GPI) is envisaged to provide accurate daily statistics of the inflation trends for the products and services transacted via web, and could one day provide an alternative to the Consumer Price Index (CPI), once with the generalization of the online shopping.

Currently, the Consumer Price Index data is collected manually from shops and published monthly with a time lag of several weeks. Alternatively, the new Google Price Index will be able to offer automated daily updated figures, a tremendous improvement in the current status of the inflation intelligence data provision process.

Even, if the Google Price Index is already considered by many as an extraordinary alternative for the Consumer Price Index, as Google Chief Economist emphasizes, GPI is not a direct replacement of the CPI and most probably will not be in the near future. This is mostly due to the differences between the mix in the online shopping basket and the mix in the wider economy one.

As an example, housing accounts count for about 40% of the US CPI, while only for 18% of the GPI at this point.

While promising, the GPI is still in development and Google has not decided yet if it will be released to the public. In the meantime, Google Product Search provides a product research and comparison service and gives a glimpse of the algoritm behind GPI.

For more details on Key Performance Indicators specific to the Online Presence – eCommerce or Sales functional areas visit the KPI examples section on smartkpis.com.

References

Additional resources

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Over 5100 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, October 22nd, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5100 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Information Technology, Supply Chain, Procurement & Distribution and Knowledge and Innovation functional areas. Examples from  Government -State/Federal and Government – Local sectors were also added to the KPIs repository.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Performance appraisals completed on time

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Measurement, smartKPIs.com | No Comments »

Over 5000 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Sunday, August 29th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5000 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Information Technology, Sales & Customer Service and Marketing & Communication functional areas. Examples  from the  Hospitality & Tourism and Healthcare sectors were also added to the KPIs repository.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Incidents per PC

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Measurement, smartKPIs.com | No Comments »

Over 4700 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Sunday, August 15th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 4700 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the State/Federal Government and Local Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Net expenditure per head of population

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Measurement, smartKPIs.com | No Comments »

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