Posts Tagged ‘Performance Indicator’

Over 7000 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, December 2nd, 2011

Visit smartKPIs.comRegistered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 7000 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few weeks on publishing examples from the utilities industry and the online presence – eCommerce functional area.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # Hours gas pipeline not operational.

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,900 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: $ Telecom subscriber acquisition cost.

Registered member experience on www.smartKPIs.com:

registered members

Over 6900 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, November 21st, 2011

Visit smartKPIs.comRegistered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6900 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few weeks on publishing examples from the corporate services functional area and the IT sector.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # System Development Life Cycle (SDLC) exceptions granted.

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,900 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: % Repeat customers.

Registered member experience on www.smartKPIs.com:

registered members

Over 6800 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, October 31st, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6800 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the construction industry and the non-profit sector.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: % Gym members participating in regular fitness classes.

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,850 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: $ Cost of goods sold (COGS).

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 6700 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, September 7th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6700 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the healthcare industry and the government sector.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # Adverse events prevalence.

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,750 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Days in accounts payable.

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 6600 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, August 5th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6600 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: % Unscheduled absence breakdown.

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # National examination score.

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Global Petrol Price Index infographic

Thursday, June 30th, 2011

The price payed by motorists to fuel their cars has historically been influenced by multifaceted internal and external factors. The price of petrol is also impacting not only drivers but also also the cost of goods across the boarders, including price of food and of living in general. Below you can view an interactive info-graphic picturing a comparison of petrol prices between United Kingdom and other countries in Europe.

The info-graphic also contains a comparison between these countries on other 9 important KPIs:

  • # Population
  • # Cars per 1000 people
  • # Kilometers of roads per 1000 people
  • # Oil exported / imported per year (litres)
  • # Oil used per person per year (litres)
  • % Energy from renewables
  • % Fuel tax from total cost
  • $ GDP per capita
  • # Human Development Index

How do UK petrol prices compare with other countries?

Infographic by Staveley Head

Over 6500 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Sunday, April 17th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6500 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: $ Revenue from new business operations

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: % Nationally accredited study programs

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 6300 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, February 18th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6300 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Distribution and  Human Resources functional areas. Examples from the Infrastructure Operations, Transportation, Manufacturing and Telecommunication / Call Center industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # Answer seizure ratio (ASR)

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Inventory to sales ratio (ISR)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Ranking Start-Up Opportunities for 2011

Thursday, February 17th, 2011

A recent report by IBISWorld presents the top 5 and bottom 5 investment opportunity rankings to start up a business in Australia in 2011. The rankings are based on both historical records and predictions of five industry performance indicators. They are:

  • % Revenue growth
  • % Enterprise growth
  • # Level of competition
  • # Investment requirement
  • # Level of regulation

Source: IBISWorld

Of the industries in top 5, the accounting service industry comes the first because of the 5.6% expected growth in revenue during 2011-12 and the increasing demand for compliance with regulatory requirements. On the other hand, the automotive fuel retailing industry is predicted to be less promising among the bottom 5. The business revenue is low and sensitive to fluctuation in fuel price. New enterprises in this industry also suffer from low enterprise growth, high level of competition and demanding regulation requirements.

Reference:

IBISWorld 2010, IBISWorld Reveals the Top 5 Start-up Opportunities Set to Fly and Fall in 2011, available at http://www.ibisworld.com.au/pressrelease/pressrelease.aspx?prid=241(accessed 17 Feb 2011)

KPIs in practice: METRO performance results

Tuesday, February 15th, 2011

A recent article published in the Victorian daily “The Age” by Royce Millar and Clay Lucas (2011) widely debates the first published performance results of METRO, the newest operator of Melbourne’s franchised rail system.

According with the authors, “the train operator METRO posted a $20 million profit in its first seven months of operation, despite failing every month to meet punctuality targets set by the Brumby governments”.

Despite poor profit figures and performance penalties constantly paid for being unable to meet the agreed contractual targets, METRO chief executive officer is confident that the company performance will ramp up in 2011.

As the chief executive officer reveals, important steps have already been made in that direction, with operational performance showing significant improvements in the first seven months of the contract as compared with its predecessor registered performance figures for the same period a year ago.

One of the most sensible performance indicators that need to be met in order to avoid any future penalties is:

% Punctuality – Target: 88% of trains must be run within 5 minutes of scheduled time

Another important performance indicator is:

% Delivery -Target: 98 % of planned services delivered

As both indicators are key drivers of the company’s service reliability and performance, impacting customer satisfaction and ultimately the company financial performance / profit, they are calculated daily as an average of the last 28 days of data and published on the company homepage as can be seen from the image below.

Source: www.metrotrains.com.au

Other indicators tracked by the company are:

# Six carriage trains operated: 150

# Network length: 830 km

# Train kilometers covered per year: 30 million km

# Customer journeys per year: 200 million

# Customers per day: 400.000

# Track lines operated: 15

# Train stations operated: 212 (METRO, 2011)

The Metro report outlining the use of their Key Performance Indicators can be viewed by accessing the KPI in practice section on smartKPIs.com.

To view more Key Performance Indicators from the Transportation and Infrastructure Operations industries , smartKPIs.com offers in its KPI examples section a wide selection of such KPIs.

References

Royce, M. & Lucas, C. (2011), Metro on track, if not on time, with $20m profit, The Age, available at http://www.theage.com.au/victoria/metro-on-track-if-not-on-time-with-20m-profit-20110117-19u16.html, (accessed 19 January 2011)

METRO (2011), About us, available at http://www.metrotrains.com.au/About-us/Overview.html, (accessed 19 January 2011)

Assesing The European Union (EU) Economic and Financial Healthness – Infographic

Thursday, January 27th, 2011

A recently published infographic by The Economist outlines an interesting assessment of the current status of the European Union economic and financial health. The analysis is made in the context of the severe negative effects of the global financial crises faced by several EU countries among which: Greece, Ireland Portugal and Spain.

Source: The Economist, 2011

The list of performance indicators outlined in the analysis include:

  • $ Gross Domestic Product (GDP)
  • $ GDP per person
  • % Unemployment rate
  • % Public debt from GDP
  • % Budget deficit from GDP
  • # Average debt maturity
  • % Annual GDP change
  • % GDP change

For more information of financial indicators access the smartKPIs.com KPI examples database and browse the Finance Functional Area.

References

The Economist (2011), Spreading infection, available at http://www.economist.com/node/21013629, (accessed 22 January 2011)

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