June 1, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest
source of thoroughly documented Key Performance Indicator (KPI) examples announces that Planning and Reporting, Transactions / Accounts Payable / Accounts Receivable dominate the “Top 25 Accounting KPIs of 2010“. The report presents in detail KPIs such as: $ Cost of goods sold (COGS), # Days in accounts receivable and % Billing accuracy, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world. (more…)
Posts Tagged ‘Metrics’
New smartKPIs.com Report Ranks the Top Accounting KPIs of 2010
Wednesday, June 1st, 2011Over 6500 Key Performance Indicator (KPI) examples on www.smartKPIs.com
Sunday, April 17th, 2011
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6500 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.
The functional areas with the highest number of KPI examples are:
- Information Technology (559)
- Supply Chain, Procurement, Distribution (384)
- Human Resources (365)
- Sales & Customer Service (262)
- Knowledge and Innovation (193)
- Marketing & Communications (178)
The industries with the highest number of documented performance measures are:
- Government – Local (633)
- Government – State / Federal (550)
- Transportation (280)
- Utilities (272)
- Healthcare (222)
- Agriculture (205)
Example of a documented performance indicator: $ Revenue from new business operations
smartKPIs Premium
The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.
Example of a performance measure that was documented for smartKPIs Premium section: % Nationally accredited study programs
Registered member experience on http://www.smartKPIs.com
- Learn: To learn more about performance management and Key Performance Management visit the Resources section.
- Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
- Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
- Contribute: To propose a new example of KPI, visit the Submit KPIs section.
- Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
New smartKPIs.com Report Ranks the Top Research and Development KPIs of 2010
Thursday, April 14th, 2011
April 14, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Research Efficiency and Patenting KPIs dominate the “Top 25 R&D KPIs of 2010“. The report presents in detail KPIs such as: $ Research & development costs, # Concept approval cycle time and % Development cost per new product, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
As more companies acknowledge the role of Research and Development (R&D) activities as a catalyst for differentiation and sustainable competitive advantage, optimizing R&D is a priority for many of them. In this context, KPIs are some of the more popular instruments used to drive the achievement of desired outcomes, across industries and functional areas. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. Out of the hundreds of R&D KPI examples in use today the research team at smartKPIs.com documented over 75 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The “Top 25 R&D KPIs of 2010” report provides insights in the state of R&D performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010“ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
The “Top 25 R&D KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Research Efficiency and Patenting KPIs, with 10 KPI examples in the Top 25, some other KPIs listed in the report come from categories such as Research Funding, Budget Management, Talent management, Cooperation and Research Effectiveness:
- $ Research & development costs
- # Concept approval cycle time
- % Development cost per new product
- # Employees in R&D
- % R&D projects involving customers
“The Top 25 R&D KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how R&D KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
New smartKPIs.com Report Ranks the Top Information Technology KPIs of 2010
Monday, April 4th, 2011
April 4, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Application Development and Network Management KPIs dominate the “Top 25 Information Technology KPIs of 2010″. The report presents in detail KPIs such as: % Defects removal efficiency, % Schedule adherence in software development and % Data network availability, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
While companies realize that Information Technology can be an important element of differentiation and creating sustainable competitive advantage, using performance measures for tracking and improving performance in Information Technology (IT) operations is a must for guiding the journey to attaining organizational excellence.
A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. There are today hundreds of IT KPI examples used by organizations from around the world. The research team at smartKPIs.com documented over 550 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The “Top 25 Information Technology KPIs of 2010″ report provides insights in the state of IT performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010″ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Structured around the Information Technology KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Information Technology KPIs of 2010″ report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Application Development, Network Management and IT – Security KPIs, it also contains KPI examples from categories such as Service Management, Enterprise Architecture and IT – General:
- % Defects removal efficiency
- % Schedule adherence in software development
- % Data network availability
- % SLAs in renegotiation
- # IT policy violations
“The Top 25 Information Technology KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Information Technology KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
New smartKPIs.com Report Ranks the Top Local Government KPIs of 2010
Sunday, April 3rd, 2011
April 2, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Public Services, General Local Administration and Economic & Business Affairs KPIs dominate the “Top 25 Local Government KPIs of 2010″. The report presents in detail KPIs such as: % Users satisfied with public service responsiveness, # E-public sector as an active partner in the innovation system and % Maturity of online public service delivery, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
While the Local Government institutions provide the structural framework for managing the local communities, using performance measures for tracking and improving performance in servicing population is a must for guiding the journey to improving the quality of life level as well as the well-being of these communities.
A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. There are today hundreds of Local Government KPI examples used by organizations from around the world. The research team at smartKPIs.com documented over 600 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The “Top 25 Local Government KPIs of 2010″ report provides insights with regards to the Local Government performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010″ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Structured around the Local Government KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Local Government KPIs of 2010″ report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by KPIs reflecting the performance of the Public Services, other popular KPIs come from categories such as General Local Administration, Economic & Business Affairs, Community – Quality of Life, Social Services, Public Safety, Budget and Finance or Culture, Recreation and Entertainment.
- % Citizens satisfied with public service responsiveness
- # e-Public sector as an active partner in the innovation system
- % Maturity of online service delivery
- # Building rehabilitation projects
- # Recruit to hire ratio for job placements
“The Top 25 Local Government KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Local Government KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.“ said Aurel Brudan, the Performance Architect of smartKPIs.com.
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
New smartKPIs.com Report Ranks the Top Property Management KPIs of 2010
Thursday, March 24th, 2011
March 24, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Occupancy, Rent collection and Maintenance KPIs dominate the “Top 25 Property Management KPIs of 2010″. The report presents in detail KPIs such as: % Occupancy rate, % Emergency repairs completed on time and % Vacancy rate, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The Property Management sector represents a fertile ground for performance measurement and management due to its structure and rich dataset. Each of the key functions of property managers can be defined in clear processes with easily measurable components. In this context, the use of Property Management KPIs is fairly mature in many organizations, driven by Service Level Agreements and drive towards competitiveness. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. There are today hundreds of Property Management KPI examples used by organizations from around the world. The research team at smartKPIs.com documented over 75 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The “Top 25 Property Management KPIs of 2010″ report provides insights in the state of Property Management performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010″ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Structured around the Property Management KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Property Management KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Occupancy, Rent collection and Maintenance KPIs, with 15 KPI examples in the Top 25, some other KPIs listed in the report come from categories such as Churn, Tenant relationship, Revenue and Contract Management:
1. % Occupancy rate
2. % Emergency repairs completed on time
3. % Vacancy rate
4. % Current tenants in serious arrears
5. % New tenants visited within 6 weeks of tenancy start date
“The Top 25 Property Management KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Property Management KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
New smartKPIs.com Report Ranks the Top Marketing KPIs of 2010
Wednesday, March 23rd, 2011
March 23, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Customer Portfolio Dynamics and Customer Profitability KPIs dominate the “Top 25 Marketing KPIs of 2010″. The report presents in detail KPIs such as: % Brand awareness, % Customer retention and $ Customer acquisition cost, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
While Marketing has been long considered an organizational area exempted from performance monitoring and reporting and therefore a consumer of organizational resources that was not able to prove the worthiness of this consumption, key issues such as Marketing Accountability and Marketing Performance Measurement are today top priorities on CMOs agendas. In addition, the exponential growth of social media marketing facilitates measurement of campaigns and results as never before.
In this context, the use of marketing KPIs is a must for any organization aiming to assess and improve its marketing performance. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. There are today hundreds of Marketing KPI examples used by organizations from around the world. The research team at smartKPIs.com documented over 100 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The “Top 25 Marketing KPIs of 2010″ report provides insights in the state of Marketing performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010″ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Structured around the Marketing KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Marketing KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Customer Portfolio Dynamics and Customer Behaviour KPIs, with 10 KPI examples in the Top 25, the most popular KPIs come from categories such as Brand Performance, Efficiency and Effectiveness, Customer Satisfaction and Customer Profitability:
1. % Brand awareness
2. % Customer retention
3. $ Customer acquisition cost
4. % Customer attrition
5. % Repeat customers
“The Top 25 Marketing KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Marketing KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
New smartKPIs.com Report Ranks the Top Call Center KPIs of 2010
Monday, March 21st, 2011
March 21, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Agent Performance and Service Responsiveness KPIs dominate the “Top 25 Call Center KPIs of 2010“. The report presents in detail KPIs such as: % Agent utilization, $ Revenue per successful call and # Call handling time, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The use of KPIs in Call Centers has a long tradition, making this industry one of the most mature in terms of performance measurement. Due to the unique combination of people, processes and technology, call centers provide an ideal environment for using KPIs. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. With outsourcing trends accelerating in this industry around the world, interest in Call Center performance management is also on the rise, driven by the desire to find a balance between the achievement of organizational outcomes, the individual contribution from each employee and the working environment.
The “Top 25 Call Center KPIs of 2010” report provides insights in the state of Call Center performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010“ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Structured around the Call Center KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Call Center KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Agent Performance and Service Responsiveness KPIs, with 7 KPI examples in the Top 25, the most popular KPIs come from categories such as Call Routing Performance, Call Handling Performance and Service Quality:
- % Agent utilization
- $ Revenue per successful call
- # Call handling time
- # Hourly sales per agent
- # Call volume
“The Top 25 Call Center KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Call Center KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About eab group
eab group is an innovative research driven provider of integrated performance management solutions, assisting organisations to achieve results by architecting performance. With expertise in strategy, organisational performance management, business intelligence and project management, eab group assists clients in sustainably delivering value for their stakeholders. It offers audit, research, training, technology integration and performance management advisory services. Website: http://www.eabgroup.com.au
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
New smartKPIs.com Report Ranks the Top HR KPIs of 2010
Friday, March 11th, 2011
March 11, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Talent Development, Recruitment and Human Resources (HR) Efficiency and Effectiveness dominate the “Top 25 KPIs of 2010“. The report presents in detail KPIs such as: % Employee turnover, # Management-to-staff ratio and # Employee brand strength, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010” is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
HR departments and KPIs have a special relationship, as measurement is an integral part of performance assessments at both individual and organizational level. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. Among other functional areas, HR stands out as one of the most mature in terms of using KPIs. In addition, both the level of interest and expertise in HR performance measurement are on the rise. The majority of operational managers members of the smartKPIs.com community run HR departments, while the wide variety of HR KPIs used in practice lead to over 350 HR KPI examples being documented by the smartKPIs.com research team.
The “Top 25 HR KPIs of 2010” report provides insights in the state of HR performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010“ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Centered around the HR KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 HR KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Talent Development KPIs, with 7 KPI examples in the Top 25, the most popular KPIs come from categories such as Recruitment, Retention and Workforce Management:
- % Employee turnover
- # Management-to-staff ratio
- # Employee brand strength
- # Average time to fill a vacant position
- # Employee engagement index
“The Top 25 HR KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how HR KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About eab group
eab group is an innovative research driven provider of integrated performance management solutions, assisting organisations to achieve results by architecting performance. With expertise in strategy, organisational performance management, business intelligence and project management, eab group assists clients in sustainably delivering value for their stakeholders. It offers audit, research, training, technology integration and performance management advisory services. Website: http://www.eabgroup.com.au
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
Performance Management at operational level – insights from practice
Monday, March 7th, 2011A research report released by Aberdeen Group in 2010, Operational Performance Visibility: Improving Decision Timeliness and Accuracy, provides a rare glimplse into how top performers have developed their corporate culture to make the best use of performance management at operational level.
Aberdeen Group surveyed more than 300 companies in 2009 to better understand how they performance management strategies, capabilities and technology to enable improved outcomes. A subset of the research looked at how performance management technology supports organizational development.
Source: White (2010)
The report highlights that:
- 64.4% respondents have launched or already deployed a performance management strategy;
- 88% of Best-in-Class respondents have over one year’s experience with their enterprise-wide performance management deployment;
- top performers are 53% more likely than the industry average to maintain a library of Key Performance Indicator (KPI) examples, and 39% promote the use of performance management to their employees;
- more than 30% of top performing companies regularly check that the statistics they use to judge performance remain relevant to the business.
Operational and executive management need more and more visibility into day-to-day metrics to align business activity with strategic objectives, this including gathering, tracking, analyzing and making decision upon fast changing information and data. Performance management metrics are traditionally organized and accessible through spreadsheets, scorecards, dashboards, operational reporting, analytic and “automated alerting” (White, 2010).
The assessment compares the success among organizations to employ performance management capabilities and technology enablers in order to improve the timeliness and accuracy of decisions that affect overall performance with that of the Best-in-Class in Aberdeen’s study.
Reference
White, D. (2010), Operational Performance Visibility: Improving Decision Timeliness and Accuracy, Aberdeen Group, August 2010, available at http://www.aberdeen.com/Aberdeen-Library/6659/RA-enterprise-performance-management.aspx
eab group launches Top KPIs of 2010 Reports series – The Oscars of Key Performance Indicators
Thursday, March 3rd, 2011
Melbourne, Australia, 3 March 2011 – eab group announced the launch of Top KPIs of 2010, a collection of research reports presenting the most popular Key Performance Indicators (KPIs) of 2010 across a variety of functional areas and industries.
KPIs are today some of the most popular management tools. From the National Museum of Australia, to the First Bank of Nigeria, from the Panama Canal Authority to Rolls Royce, from the Ministry of Education in Brunei Darussalam to the American Medical Association, KPIs are used to understand, learn and improve performance across industries, departments and teams. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall.
The Top KPIs of 2010 series of reports is the result of the research program in the area of integrated performance management and measurement, conducted by the analysts of smartKPIs.com, which hosts the largest catalogue of thoroughly documented KPI examples available today. The hundreds of thousands of visits to the www.smartKPIs.com website and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
While centred around the KPIs that in 2010 received the highest number of visits on smartKPIs.com, the Top KPIs of 2010 reports contain in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium (the premium content section of smartKPIs.com) and other relevant content.
The first two reports of the series have been released today and are now available in the premium services section of the smartKPIs.com platform: Top 20 KPIs of 2010 and a free version of the report, Top 10 KPIs of 2010. Both list the most popular KPIs in 2010 across departments and industries, having at the top:
1. % Hospital bed occupancy rate
2. % Slow moving stock
3. # Berry ratio
4. % Realization rate
5. # Units per man-hour
Further reports dedicated to the most popular KPIs in 2010 by functional area and industry will be gradually launched during March 2011.
“The Top KPIs of 2010 reports are a synthesis of what smartKPIs.com is all about: they bring together an overview of how KPIs are used in practice today, by combining input from the smartKPIs.com community with analysis and insights from the our research team” said Aurel Brudan, the Performance Architect of eab group.“By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, these reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organisation.”
About eab group
eab group is an innovative research driven provider of integrated performance management solutions, assisting organisations to achieve results by architecting performance. With expertise in strategy, organisational performance management, business intelligence and project management, eab group assists clients in sustainably delivering value for their stakeholders. It offers audit, research, training, technology integration and performance management advisory services. Website: http://www.eabgroup.com.au
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest catalogue of thoroughly documented KPI examples available on the Internet. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/cover-HR-toolkit-photo-34.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/Cover-KPIs-for-Real-Estate-Agency-Scorecard-photo-39.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/img-premium-ad-right-photo-47.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/coperti-Call-Center-3-photo-51.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/coperti-5-photo-13.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/cover-HR-scorecard-photo-32.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/coperti-Call-Center-2-photo-50.jpg&wl=90)