Posts Tagged ‘Measures’

Over 5600 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Thursday, December 16th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5600 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Finance functional area. Examples from the Real Estate industry were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Cash flow return on investment (CFROI)

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 5500 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, December 15th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 5500 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Sales and Customer Service and the Information Technology functional areas. Examples from Government – State /Federal and Government – Local sectors were also added to the KPIs repository.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Business disruptions caused by a lack of adequate IT capacity

smartKPIs Premium

The gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,000 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Employee satisfaction

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Google Price Index – a new KPI for mapping inflation trends using web data

Tuesday, October 26th, 2010

According with a recent article published by Harding (2010) in the Financial Times citing Google’s Chief Economist, Hal Varian, Google is currently developing and testing a new daily measure of inflation using web data.

Google Price Index (GPI) is envisaged to provide accurate daily statistics of the inflation trends for the products and services transacted via web, and could one day provide an alternative to the Consumer Price Index (CPI), once with the generalization of the online shopping.

Currently, the Consumer Price Index data is collected manually from shops and published monthly with a time lag of several weeks. Alternatively, the new Google Price Index will be able to offer automated daily updated figures, a tremendous improvement in the current status of the inflation intelligence data provision process.

Even, if the Google Price Index is already considered by many as an extraordinary alternative for the Consumer Price Index, as Google Chief Economist emphasizes, GPI is not a direct replacement of the CPI and most probably will not be in the near future. This is mostly due to the differences between the mix in the online shopping basket and the mix in the wider economy one.

As an example, housing accounts count for about 40% of the US CPI, while only for 18% of the GPI at this point.

While promising, the GPI is still in development and Google has not decided yet if it will be released to the public. In the meantime, Google Product Search provides a product research and comparison service and gives a glimpse of the algoritm behind GPI.

For more details on Key Performance Indicators specific to the Online Presence – eCommerce or Sales functional areas visit the KPI examples section on smartkpis.com.

References

Additional resources

Gender diversity policy – an Australian banking industry perspective

Monday, October 18th, 2010

Source: ANZ, 2008

According with a recent article published in several high rated Australian newspapers, „ the days of the bank boardrooms being the domain solely of suits and ties could soon be at an end” (Johnston and Bibby, 2010).

This comes as a result of several banks such as Westpac and Commonwealth Bank who announced new policies to dramatically boost the number of women in management roles.

According to Westpac management, the bank had put in place a gender target to double the number of women in management positions to 40% in the next 4 years. The KPI used to monitor the results of this initiative is % Managers who are women. It can be found in the KPIs examples from the Human Resources Functional Area section of www.smartkpis.com.

The new targets come mostly as a response to the new ASX guidelines which are about to come in force in January, though as several studies and reports already proved, gender diversity can boost a company’s performance (Smith et al, 2005; Manpower, 2008), and thus should be a standard strategy to be adopted and followed by most of the companies.

Several companies like the ANZ Bank, already recognized this necessity of promoting more women in management positions. Currently, they are well on their way, running programs to boost the corporate gender diversity. According with the ANZ (2010) corporate responsibility policy:

• Organizations who are employers of choice for women have access to a larger talent pool;

• Are better positioned to represent the needs of customers and communities;

• Understand the link between a higher proportion of women in top management and increased profitability;

• „Gender diversity is an important characteristic of companies with excellent financial performance and developing women managers and leveraging that talent by giving them a seat at the decision making table is smart business.” (ANZ, 2008)

Though, a number of governmental official voices, among which Marie Steel, the acting director of the federal government’s Equal Opportunity for Women in Workplace Agency, already questioned how the 40% target will be achieved in such a short period of time, the initiatives seems to be an achievable one.

A recent survey among the Australian corporations shows that the banking sector is the best positioned to boost their gender diversity, with 13% of women employed in management position compared with just 8% for the country general.

Though the initiative is laudable, as Johnston and Bibby (2010) in their article acknowledge, there is a lot of terrain to cover, especially when comparing with high achievers like Sweden or Norway.

References

ANZ (2008), ANZ’z approach to advancing women in the workplace, Corporate Responsability – Gender, available at http://anz.com/resources/5/8/58755080402e27ca8188ab68c54970db/EOWA-booklet.pdf?CACHEID=5a9ac900402e2750b0bef72c5b851de3, (accessed 12 October, 2010)

ANZ (2010), Corporate responsability – Gender, available at http://anz.com/about-us/corporate-responsibility/employees/diversity-culture/diversity/gender/, (accessed 12 October 2010)

Jonston, E. and Bibby, P. (2010), Westpac adopts gender target, available at http://www.theage.com.au/business/westpac-adopts-gender-target-20101011-16g41.html (accessed 12 October, 2010)

Manpower (2008), 2008 Women in Management Survey, available at http://www.manpower.com.tw/pdf/2008_Women_in_Management_Survey_en.pdf , (accessed 12 October, 2010)

Smith, N.; Smith, V. And Verner, M. (2005), Do women in Top Management affect firm performance? A panel study of 2500 Danish Firms, available at http://ftp.iza.org/dp1708.pdf , (accessed 12 October 2010)

Over 1000 Key Performance Indicators (KPI) in practice reports on smartkpis.com

Tuesday, September 28th, 2010

www.smartKPIs.com registered members can now learn about how companies use Key Performance Indicators (KPIs) to monitor their performance by reviewing over 1000 KPIs in practice reports documented and published in the online repository. The smartKPIs.com team focused in the last month on publishing reports from the Resources  and Financial Institutions industry. KPIs in practice reports specific to the Manufacturing, Utilities and Telecommunication industries were also added to the database.

The KPIs in practice repository now contains reports from over 125 countries, as diverse as Jordan, Japan, New Zealand, Romania, Singapore, Mauritius or Bermuda. The countries with the highest number of KPIs in practice reports are:

The industries with the highest number of documented performance measures are:

Example of a documented KPIs in practice report: Richmond Public Schools

KPIs in Practice user experience on http://www.smartKPIs.com

Over 900 Key Performance Indicators (KPI) in practice reports on smartkpis.com

Wednesday, September 8th, 2010

www.smartKPIs.com registered members can now learn about how companies use Key Performance Indicators (KPIs) to monitor their performance by reviewing over 900 KPIs in practice reports documented and published in the online repository. The smartKPIs.com team focused in the last month on publishing reports from  Education & Training and Financial Institutions industry. KPIs in practice reports specific to the Manufacturing, Utilities and Resource industries were also added to the database.

The KPIs in practice repository now contains reports from over 120 countries, as diverse as Jordan, Japan, New Zealand, Romania, Singapore, Mauritius or Bermuda. The countries with the highest number of KPIs in practice reports are:

The industries with the highest number of documented performance measures are:

Example of a documented KPIs in practice report: Panama Canal Authority

KPIs in Practice user experience on http://www.smartKPIs.com

Gallup Potential Net Migration Index – Singapore – New Zealand – Saudi Arabia – Canada – Switzerland – Australia – Kuwait atop

Wednesday, August 25th, 2010

A study recently released by Gallup, on the topic of the Potential Net Migration Index shows that nations such as Singapore, New Zealand, Saudi Arabia, Canada, Switzerland and Australia are atop the list of countries that could see the highest net adult population growth from international migration. In the scenario in which all the borders are opened and population can move freely from one country to another, following their wishes as expressed in the survey, some of these countries could double their population according with the study.

Source: Adapted from Gallup, 2010

At the other end of the table, the countries that potentially could lose the biggest population number, in some countries the values going as high as half of the current population size are: Sierra Leone, Haiti, Zimbabwe, Nigeria, Ethiopia or El Salvador.

Source: Adapted from Gallup, 2010

Definition of the index

# Potential Net Migration Index (PMMI): “Measures the estimated number of adults who express their wishes to move permanently out of a country if the opportunity arose subtracted from the estimated number who would like to move into it and calculated as a proportion from the total adult population currently residing in the country.”

Calculation formula

[(A-B)/C]*100, where

  • A = # Estimated adults who express their wishes to move into it
  • B = # Estimated adults who express their wishes to move out from a country
  • C = # Adult population currently residing in the country

Methodology

The study is survey based and uses for the calculation Gallup’s Potential Net Migration Index. The methods used for the survey data collection are telephone interviews and face to face interviews.

Data collection

The survey takes in consideration 148 countries, which represent almost 95% of the global population and was conducted between 2007 and 2010 on more than 350,000 adults.

Survey questions

The survey data is subtracted from two questions:

• “Ideally if you had the opportunity, would you like to move permanently to another country, or would you prefer to continue living in this country? If Yes

• To which country would you like to move?

Study limitations

• The Gallup’s findings reflect people wishes rather than their intentions.

• Index scores are not reported for countries were the sample was smaller than 500, such as Belize, Cyprus or Iceland, due to the index volatility

• In Gulf Cooperation Council countries only Arab nationals and Arab expatriates were surveyed

• Index scores are not reported for countries such as Qatar or United Arab Emirates where the expat population make up more than 50% of the adult population.

• Most importantly, the rankings are powerfully influenced by the size of the current population. Countries such as USA, which is the most preferred country for immigration doesn’t show up in the top ranking spots due to its high population size.

Conclusion

Though is based mostly on the interviewed people’s wishes and on an ideal situation or hypothesis in which the population is free to move from one country to another without any restriction, the study raise important questions for the world countries leaders. A couple of them could be:

  • What would be the real implications if these desires become reality?
  • What future actions need to be pursued to keep a state of equilibrium in the world?

References

Gallup (2010),  Migration Could Triple Populations in Some Wealthy Nations, article by Neli Esipova and Julie Ray, released on 20 August 2010, available at http://www.gallup.com/poll/142364/Migration-Triple-Populations-Wealthy-Nations.aspx#1, (accessed 25 August 2010)

* data based on www.wikipedia.com, Country Reports

University ranking systems – Academic Ranking of World Universities vs World University Rankings

Friday, August 20th, 2010

Source: ShanghaiRanking Consultancy, 2010.

Every year a world university ranking is released by a number of educational and commercial associations and bodies. And every year countless number of students, university officials and even politicians wait impatiently for them.

As one of the latest Nature Special Reports (2010) on educational topics reveal, these rankings have the power to put in action a whole mechanism. A position in the higher echelon of the rankings can influence policy makers higher education investments, determine which institutions attract the best researchers and students and trigger a race between universities to strengthen their position for the year to come.

Among them the most influential are the Academic Ranking of World Universities known also as Shanghai ranking and the World University Ranking released by Britain’s Times Higher Education Magazine in collaboration with QS ( a London base higher education media company).

While the Academic Ranking of World Universities was created in 2003 by the Center for World Class Universities of Shanghai Jiao Tong University in an attempt to benchmark Chinese universities against the top universities in the world, the World University Ranking released by the Times Higher Education Magazine is more the result of a commercial publishing exercise started in 2004.

Both however have attracted increased attention in the last few years, being as much appreciated by officials of universities that did well in the rankings as they were highly contested, probably by many more.

The criticism, which mainly comes from academics and universities, is directed towards the methodology and data gathering process used to compile these ranking systems. The main issues outlined are the narrow range of performance measures and criteria used which leaves out more than it includes.

The Academic Ranking of World Universities, compiled by Shanghai Jiao Tong University in China and generally known as the Shanghai index, focuses exclusively on research output and citation impact. The six performance measures used to calculate the index are:

• # Alumni winning Noble Prizes and Fields Medals

• # Staff winning Noble Prizes and Fields Medals

• # Highly cited researchers selected by Thomson Scientific

• # Articles published in journals of Nature and Science

• # Articles indexed in Science Citation Index – Expanded and Social Sciences Citation Index

• # Per capita performance with respect to the size of the institution

On the other side of the bar, the World University rankings compiled by the Times Higher Education Magazine are generally based on composite scores that aggregate weighted indicators, being based mostly on reputational surveys. The indicators used in the assessment process are:

• # Peer review score

• # Employer review score

• # Staff / Student score

• # Citation staff score

• # International staff score

• # International students score

Unfortunately, none of these rankings can clearly picture what is the real value and performance of world’s higher education institutions. While the Shanghai Index concentrate too much on academic research, this being the field which can be most easily monitored, due to its internationalized nature, the other one compiled by the British THE Magazine is focused too much on peer review and reputational surveys.

This lack of homogeneity creates big discrepancy between the two ranking systems which can be easily observed if looking at the rankings. Only few university keep the same position in the two ranking system, the most known one being Harvard University. To better picture these issue we have picked three examples from both rankings, for the year 2009.

The need for improved and more nuanced assessment which to include a wider range of criteria and to assess more intangible qualities, like educational excellence, which will also allow a higher degree of homogenization between rankings, making them more accurate and relevant seems evident.

Fortunately, a new generation of ranking systems that addresses part of these issues started or are about to emerge. The new systems, as acknowledged in the Nature (2010) article “ The nature game” will be more multidimensional , comparing universities less on aggregate numbers and more on aspects such as research, teaching and industrial engagement.

Firstly the World University Rankings compiled by the Times Higher Education Magazine, will have, starting with 2010, a new look and will be based on a totally overhauled performance assessment system. The rankings will be drawn from the Global Institutional Profile Project, launched by the most renowned data analyst and provider “Thomson Reuters” . It will include details such as research funding, number of researchers and PhDs awarded as well as measures of educational performance. The system will continue to use reputational surveys but the number of reviewers will be increased from 4,000 to about 25, 000 for better accuracy. An audit procedure to guard against misinformation provided by universities was also set in place.

European Commission has also launched a new project in an effort to create a global database of universities, called the U-Multirank (Global Ranking of Universities), which will be run by the Consortium for Higher Education and Research Performance Assessment. This new ranking system will allow the comparison of universities with similar activities, missions and research interests.

The Organization for Economic Co-operation and Development (OECD) is also trying to come into help, currently coordinating a pilot project for developing new metrics for assessing teaching and learning outcomes. The project is named the Assessment of Higher Education Learning Outcomes (AHELO) and is intended to try to measure complex aspects such as ability of students to think critically or number of new ideas generated by students.

Finally, the European University Association, which represents more than 800 universities is currently in the process of developing an annual review of all international rankings by assessing their methodologies and scrutinizing why institutions rise or fall in the rankings.

Hopefully all these new initiatives will create a better, more accurate and homogenized performance assessment  and benchmarking platform for universities and other educational bodies in the years to come.

For more information on world academic rankings you can fallow the smartkpis.com blog posts:

References

Over 800 Key Performance Indicators (KPI) in practice reports on smartkpis.com

Wednesday, August 18th, 2010

www.smartKPIs.com registered members can now learn about how companies use Key Performance Indicators (KPIs) to monitor their performance by reviewing over 800 KPIs in practice reports documented and published in the online repository. The smartKPIs.com team focused in the last month on publishing reports from Real Estate / Property, Education & Training and Financial Institutions industry. KPIs in practice reports specific to the Manufacturing, Utilities and Retail industries were also added to the database.

The KPIs in practice repository now contains reports from over 60 countries, as diverse as Jordan, Japan, New Zealand, Romania, Singapore or Bermuda. The countries with the highest number of KPIs in practice reports are:

The industries with the highest number of documented performance measures are:

Example of a documented KPIs in practice report: Chubu Electric Power

KPIs in Practice user experience on http://www.smartKPIs.com

Over 4100 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, July 19th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 4100 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the the Utilities and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Customers affected by repeated unplanned gas supply outages

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 4000 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, July 16th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 4000 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the the Utility and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Customer Average Interruption Duration Index (CAIDI)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Featured products

$99 USD
 
$1800 USD
 
$39 USD
 
$249 USD
 
$999 USD
 
$45 USD
 
$99 USD
 
$289 USD