Posts Tagged ‘KPI’

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Over 7000 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, December 2nd, 2011

Visit smartKPIs.comRegistered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 7000 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few weeks on publishing examples from the utilities industry and the online presence – eCommerce functional area.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # Hours gas pipeline not operational.

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,900 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: $ Telecom subscriber acquisition cost.

Registered member experience on www.smartKPIs.com:

registered members

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Posted in Customized KPI library, KPI, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »

Over 6900 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, November 21st, 2011

Visit smartKPIs.comRegistered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6900 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few weeks on publishing examples from the corporate services functional area and the IT sector.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # System Development Life Cycle (SDLC) exceptions granted.

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,900 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: % Repeat customers.

Registered member experience on www.smartKPIs.com:

registered members

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Posted in Customized KPI library, KPI, Library of KPI examples, Measure, Performance Management, Performance Measurement, smartKPIs.com | No Comments »

Over 6800 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, October 31st, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6800 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the construction industry and the non-profit sector.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: % Gym members participating in regular fitness classes.

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,850 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: $ Cost of goods sold (COGS).

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in KPI, Library of KPI examples, Measure, smartKPIs.com | No Comments »

Over 6700 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, September 7th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6700 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the healthcare industry and the government sector.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # Adverse events prevalence.

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,750 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Days in accounts payable.

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, Library of KPI examples, Measure, smartKPIs.com | No Comments »

Over 6600 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, August 5th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6600 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: % Unscheduled absence breakdown.

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # National examination score.

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Library of KPI examples, smartKPIs.com | No Comments »

Business Analytics in Manufacturing

Thursday, July 21st, 2011

Businesses, from the production sector have more data than ever before, stored in more than one system and places, are used in different ways. Progress in information technology has fueled this explosive increase opportunity both in creating fresh ways for producers in order to reach new markets and clients and complexity in an effort to collect, manage and interpret data and information which can help guide them through success.

After analyzing Ventana’s  Research study in examining business analytics in manufacturing, Nicole Stempak has 10 recommendations for manufacturers wishing to improve their performance through business analytics:

  • Assess the maturity of your business analytics, selecting KPIs is a learning experience, a journey in itself.
  • Look for business analytics tools that are easy to use and flexible
  • Look for tools that support a range of roles in a manufacturing environment.
  • Ensure business analytics are widely accessible, while some KPIs are widely used across organisations, others are unique to each organisations as they reflect their strategy and specific conditions of operating.
  • Don’t let inferior data undermine use of business analytics and metrics.
  • Replace spreadsheets as tools for business analytics.
  • It helps when IT and the lines of business work together on analytics.
  • Understand the value of predictive and forward-looking analytics.
  • Address barriers standing in the way of improving business analytics and performance.
  • Resources must be adequate to enable investment in technology to make analytics easy to access and use.

In conclusion  clarify what you want to achieve. If you want to improve things and learn from KPIs, you should not avoid selecting challenging KPIs, difficult to measure or difficult to improve. The easy choice is selecting KPIs that make you look good. While this may serve some purpose on the short term, on the medium to long term it will impact the relevance and credibility of KPIs in the organisation.

References:

BusinessFinance (2011), 10 Ways to Get the Most Out of Business Analytics available at: http://businessfinancemag.com/article/10-ways-get-most-out-business-analytics-0720 (accessed 21 July 2011)

BusinessFinance (2011), Business Analytics Still in Infancy Stage in Manufacturing available at: http://businessfinancemag.com/article/business-analytics-still-infancy-stage-manufacturing-0718 (accessed 21 July 2011)

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Posted in Business Intelligence, KPI, Measure, Performance Management, Performance Measurement | No Comments »

On measuring the performance of the Marketing department

Wednesday, July 20th, 2011

Source: Global Growth - jscreationzs

A performance report becomes functional by using KPIs that illustrate the business context and by which action can be identified or labeled worth trying.

When choosing a KPI it should fulfill one of the following categories (Shevlin, 2007):

  • To have the ability to explain. Do your KPIs help explaining why something has happened?
  • To be predictable. Can a KPI predict what will happen in the future within the company?
  • Behaviour change. The measurement of a KPI makes people to act or to behave in a particular way?

Some of the widely used KPIs for measuring marketing department’s performance are (smartKPIs.com, 2011):

  1. % Brand awareness -  Measures the rate at which target customers recognize and recall the brand.
  2. % Customer retention -  Measures the organization’s ability to create repeat business among its customer base. High retention indicates customer satisfaction is strong.
  3. $ Customer acquisition cost -  Measures how much it costs, in average, to acquire a new customer.
  4. % Customer attrition -  Measures the rate at which the customers stop purchasing the company’s products.
  5. % Repeat customers - Measures the percentage of customers with repeat purchase behavior, from all customers. (more…)

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Posted in KPI, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »

Global Petrol Price Index infographic

Thursday, June 30th, 2011

The price payed by motorists to fuel their cars has historically been influenced by multifaceted internal and external factors. The price of petrol is also impacting not only drivers but also also the cost of goods across the boarders, including price of food and of living in general. Below you can view an interactive info-graphic picturing a comparison of petrol prices between United Kingdom and other countries in Europe.

The info-graphic also contains a comparison between these countries on other 9 important KPIs:

  • # Population
  • # Cars per 1000 people
  • # Kilometers of roads per 1000 people
  • # Oil exported / imported per year (litres)
  • # Oil used per person per year (litres)
  • % Energy from renewables
  • % Fuel tax from total cost
  • $ GDP per capita
  • # Human Development Index

How do UK petrol prices compare with other countries?

Infographic by Staveley Head

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Posted in KPI, Performance Measurement | No Comments »

smartKPIs.com – a year in review

Saturday, June 25th, 2011

smartKPIs.com Performance Architect update 37/2011

The end of June marks in Australia the end of the financial year, a time to evaluate the past 12 months and reconfirm the plans for the next 12 months. In terms of growth, smartKPIs.com figures speak for themselves:

  • 6500 KPI examples documented;
  • 1034 KPIs in Practice reports analyzed and cataloged;
  • 410 Blog posts written;
  • 40 Example of organizational objectives listed;
  • 36 iKPI profiles developed;
  • 21 Performance Panorama interviews published.

Enabling these results are thousands of hours our research team spent on researching and analysing tens of thousands of performance management resources. The insights gained as part of this work were captured in a series of premium products launched over the last few months:

  • smartKPIs Premium, containing 1500 KPI examples documented in over 30 fields;
  • The Top KPIs of 2010 series of research reports, with 17 launched so far outlining over 400 KPI examples, proved to be the most popular with members of the smartKPIs.com community in 2010;
  • smartKPIs.com pre-populated templates, containing 24 products supporting the deployment of KPIs in organizations through scorecards, dashboard and entire performance management systems.

Over the year, members of the smartKPIs.com team travelled for research, conferences or workshop facilitation in Australia, England, Lebanon, Malaysia, Qatar, Romania, Scotland, UAE and Vietnam, reconfirming the commitment to learn from practice, integrate academic rigour/insights and deliver practical solutions.

(more…)

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Over 6500 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Sunday, April 17th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6500 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: $ Revenue from new business operations

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: % Nationally accredited study programs

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, smartKPIs.com | No Comments »

New smartKPIs.com Report Ranks the Top Research and Development KPIs of 2010

Thursday, April 14th, 2011

April 14, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Research Efficiency and Patenting KPIs dominate the “Top 25 R&D KPIs of 2010“. The report presents in detail KPIs such as: $ Research & development costs, # Concept approval cycle time and % Development cost per new product, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

As more companies acknowledge the role of Research and Development (R&D) activities as a catalyst for differentiation and sustainable competitive advantage, optimizing R&D is a priority for many of them. In this context, KPIs are some of the more popular instruments used to drive the achievement of desired outcomes, across industries and functional areas. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. Out of the hundreds of R&D KPI examples in use today the research team at smartKPIs.com documented over 75 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.

The “Top 25 R&D KPIs of 2010” report provides insights in the state of R&D performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010“ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.

The “Top 25 R&D KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Research Efficiency and Patenting KPIs, with 10 KPI examples in the Top 25, some other KPIs listed in the report come from categories such as Research Funding, Budget Management, Talent management, Cooperation and Research Effectiveness:

  1. $ Research & development costs
  2. # Concept approval cycle time
  3. % Development cost per new product
  4. # Employees in R&D
  5. % R&D projects involving customers

“The Top 25 R&D KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how R&D KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.


About smartKPIs.com

http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.

Media contact

Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com

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Posted in Events, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »

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