Posts Tagged ‘Key Performance Indicators’
Tuesday, June 21st, 2011
June 21, 2011, Melbourne, Australia – smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Planning and Quality Performance KPIs dominate the “Top 25 Portfolio Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Projects per project manager”,”# Milestones per project plan”, and “$ Average project budget size”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Portfolio Management KPIs of 2010” report provides insights in the state of Portfolio Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Portfolio Management KPIs of 2010, Top KPIs, Top Portfolio Management KPIs
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, June 17th, 2011
June 17, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Knowledge Database Management and Knowledge Sharing KPIs dominate the “Top 25 Kn
owledge Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Age of documents in knowledge repository”, “% Employees that contribute to the knowledge base”, and “# Publications on the corporate intranet”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Knowledge Management KPIs of 2010” report provides insights in the state of Knowledge Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Knowledge Management KPIs of 2010, Top Knowledge Management KPIs, Top KPIs
Posted in Business Intelligence, Case Study, Customized KPI library, Events, KPI, Library of KPI examples, smartKPIs.com | No Comments »
Tuesday, June 14th, 2011
June 14, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Efficiency and Effectiveness, Order lifecycle management and Complaints Management dominate the “Top 25 Customer Service KPIs of 2010”. The report presents in detail KPIs such as: % On-time delivery, # Time to rectify defects and % Customer complaints due to poor service or product quality, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Customer Service KPIs of 2010” report provides insights in the state of Customer Service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Customer Service KPIs of 2010, Top Customer Service KPIs, Top KPIs
Posted in Events, KPI, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Friday, June 3rd, 2011
June 3, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Asset / Portfolio Management, Financial Stability, Forecasts & Valuation, Liquidity and Profitability dominate the “Top 25 Finance KPIs of 2010“. The report presents in detail KPIs such as: # Berry ration, # Labor multiplier and % Capital acquisition ratio, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Finance KPIs of 2010, Top Finance KPIs, Top KPIs
Posted in Events, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Wednesday, June 1st, 2011
June 1, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest
source of thoroughly documented Key Performance Indicator (KPI) examples announces that Planning and Reporting, Transactions / Accounts Payable / Accounts Receivable dominate the “Top 25 Accounting KPIs of 2010“. The report presents in detail KPIs such as: $ Cost of goods sold (COGS), # Days in accounts receivable and % Billing accuracy, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world. (more…)
Tags: Customised KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Accounting KPIs of 2010, Top Accounting KPIs, Top KPIs
Posted in Events, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Sunday, April 17th, 2011
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6500 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.
The functional areas with the highest number of KPI examples are:
The industries with the highest number of documented performance measures are:
Example of a documented performance indicator: $ Revenue from new business operations
smartKPIs Premium
The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.
Example of a performance measure that was documented for smartKPIs Premium section: % Nationally accredited study programs
- Learn: To learn more about performance management and Key Performance Management visit the Resources section.
- Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
- Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
- Contribute: To propose a new example of KPI, visit the Submit KPIs section.
- Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members
Tags: Customised KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI, KPIs Premium, Library of KPIs, Metrics, Performance Indicator, Performance Measures
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Friday, April 15th, 2011
The Balanced Scorecard emerged in the early 1990s as a new management concept and was immediately embraced by both academics and corporate world (Denton 2005, de Wall 2003, and Bourne 2008). Since then, the potential of this new concept was recognized in various forms, receiving distinctions as the best theoretical framework in 1997 from the American Accounting Association (Norreklit, 2003), while the Harvard Business Review considered that the Balanced Scorecard was one of the most influential ideas of the twentieth century.
According to de Wall (2003) the Balanced Scorecard is the most successful tool in the field of performance management. The uptake of the Balanced Scorecard in a relatively short period of time is quite impressive. According to Bain & Company by 2002 the Balanced Scorecard was already used by half of the Global 1000 companies (Calabro, 2001). A 2008 survey performed by Lawson et al (2008), cited by Norton (2010) in one of its articles from Balanced Scorecard Report found that 62% of organizations used the BSC and strategy maps as their organization framework while only 13% relied on Total Quality Management (TQM) and 3% on Shareholder Value.
Perhaps the most comprehensive evaluation of the global Balanced Scorecard adoption is given by the “Management tools and techniques” survey, administered annually by Bain & Company. Balanced Scorecard was introduced in the survey in 1996, when 39% of the respondents claimed to be users. For about five years this figure remained fairly constant, and then it picked up at 62% in 2002. Overall the Balanced Scorecard is considered one of the tools with the sharpest increases since being introduced in the survey, with an 18% change, although its usage dropped slightly in 2004 at 57%, and to 53% in 2009 as the latest Bain & Company survey reveals.
Source: Bain & Company, 2009
Despite the high ratings and increased attention, as well as the idealistic scenarios that are presented in the Balanced Scorecard literature, the promises of the concept have yet to convert in widespread success in practice. While there are good evidence about widespread adoption, user satisfaction and executives’ perception, empirical and quantifiable evidence of the Balanced Scorecard effectiveness in creating organizational value is scarce. Currently, there are only few academic studies that test the success of the Balanced Scorecard implementation and its impact on organizational performance.
Perhaps, the most conclusive one performed by Crabtree and DeBusk (2008) shows that firms who adopt the Balanced Scorecard significantly outperform firms that do not adopt the BSC over a three years period, beginning with the year of adoption.
The study took in consideration 57 BSC companies and 107 non-BSC companies and compared the results of these companies on three important Key Performance Indicators or criteria, two years pre-adoption and three -year post-implementation of the BSC framework.
Source: Crabtree & DeBusk, 2008
As the results show, over the three year post-adoption period, BSC adopters outperform their non adopters counterparts by 27 – 30 points, while the mean difference on the cumulative criteria between the two-year pre-adoption results and three-year post-adoption results is even more significant, over 34 points.
Another study performed by Palladium Research Team and cited by David Norton during the delivery of its Master Class at Balanced Scorecard Forum Dubai shows that companies using the Balanced Scorecard System create dramatically higher levels of shareholder value for organization over a three years period. BSC Hall of Fame Organizations declare in average a 225% increase in shareholder values compared with only 15% for non-BSC organizations.
Source: Balanced Scorecard Forum, Dubai 2011
A recent Palladium Balanced Scorecard Hall of Fame Report (2010) shows consequently significant improved results for 13 new organizations included in the BSC Hall of Fame. Several of these companies’ BSC implementation results are summarized below.
Source: Palladium, 2010
For additional resources on Balanced Scorecard theory and practice access BalancedScorecardReview.com.
References
- Balanced Scorecard Forum, Dubai (2011), Dr Robert Kaplan & Dr. David Norton Master Class, 27-28 March 2011, Hyatt Regency and Galleria, Dubai
- Bourne, M. (2008) – Performance measurement: learning from the past and projecting the future. Measuring Business Excellence, Vol. 12, No 4, pp 67-72
- Calabro, L. (2001), How to make your scorecard effective, Strategic Finance, June 2001, pp 19, CFO, February 2001, Vol. 17, No. 2, pp 72
- Crabtree, A & DeBusk, G. (2008), The effects of Adopting the Balanced Scorecard on Shareholder Returns”, Advances in Accounting, incorporation Advances in International Accounting, Vol. 24, pp 8-15
- Denton, K.D. (2005), Professional Practice: Measuring relevant things, International Journal of Productivity and Performance Management, Volume 54, Issue 4, pp. 278-287
- De Wall, A. (2003), The future of the balanced scorecard. An interview with Professor Robert Kaplan,Measuring Business Excellence, Volume 17, Issue 1, pp. 30-36
- Norreklit, H. (2003), The Balanced Scorecard: what is the score? A rhetorical analysis of the Balanced Scorecard, Journal of Accounting, Organizations and Society, Vol. 28, pp. 591-619
- Norton, D (2010), A Platform for Strategy Management, Balanced Scorecard Report, Vol. 12, No. 4, pp 1-7
- Palladium (2010), Strategy Execution Champions, The Palladium Balanced Scorecard Hall of Fame Report 2010, Harvard Business Publishing
Tags: Balanced Scorecard Hall of Fame, Balanced Scorecard performance, Balanced Scorecard Results, Balanced Scorecard statistics, BSC Report, BSC results, BSC Statistics, Key Performance Indicators, Performance Management
Posted in Balanced Scorecard, Performance Management | No Comments »
Thursday, April 14th, 2011
April 14, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Research Efficiency and Patenting KPIs dominate the “Top 25 R&D KPIs of 2010“. The report presents in detail KPIs such as: $ Research & development costs, # Concept approval cycle time and % Development cost per new product, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
As more companies acknowledge the role of Research and Development (R&D) activities as a catalyst for differentiation and sustainable competitive advantage, optimizing R&D is a priority for many of them. In this context, KPIs are some of the more popular instruments used to drive the achievement of desired outcomes, across industries and functional areas. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. Out of the hundreds of R&D KPI examples in use today the research team at smartKPIs.com documented over 75 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The “Top 25 R&D KPIs of 2010” report provides insights in the state of R&D performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010“ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
The “Top 25 R&D KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Research Efficiency and Patenting KPIs, with 10 KPI examples in the Top 25, some other KPIs listed in the report come from categories such as Research Funding, Budget Management, Talent management, Cooperation and Research Effectiveness:
- $ Research & development costs
- # Concept approval cycle time
- % Development cost per new product
- # Employees in R&D
- % R&D projects involving customers
“The Top 25 R&D KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how R&D KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
Tags: Customised KPI library, Database of KPIs, Key Performance Indicator, Key Performance Indicators, KPI, KPI example, Library of KPIs, Metrics, R&D KPIs, Top 25 R&D KPIs of 2010, Top KPIs
Posted in Events, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Wednesday, April 13th, 2011
The evolution of human administration and knowledge from the hunter gatherers and band societies of 10,000 years ago to today’s interconnected human society is fascinating. One of the most important steps in modern human society progress was the uptake of the manned spaceflight.
This month, 11 April 2011 marked 50 years since Soviet cosmonaut Yuri Gagarin lit the race to conquer the outer earth space, being the first human being in space. While for many years the incredible journey to dominate the space flights and test the technological advancements and performance of the human society was dominated by Soviet Union (until its disablement) and United States, today manned spaceflight it is no longer a “two horse race” (The Economist, 2011 a).
Other nations such as China or even several privately owned projects have already conquered the space. The Economist online edition marks this important milestone in the human society by picturing in an article dedicated to this historical mark, a brief history of manned spaceflight. The graphic below depicts the missions who along the last 50 years wrote the history of manned spaceflight following the coordinates of two of the most relevant key performance indicators for the field:
- # Missions performed
- # Average length of missions, days
The Economist, 2011
For more details on the subject follow The Economist online edition.
References
The Economist (2011 a), Reaching for the stars. A brief history of manned spaceflight, available at http://www.economist.com/blogs/dailychart/2011/04/human_spaceflight (accessed 11 April 2011)
The Economist (2011 b), The space-age future that never happened, Science and Technology, Babbage, available at http://www.economist.com/blogs/babbage/2011/04/space_travel_then_and_now (accessed 11 April 2011)
Tags: Key Performance Indicator, Key Performance Indicators, manned spaceflight, spaceflight performance, technological performance, The Economist, Yuri Gagarin
Posted in Data visualization, Events | No Comments »
Monday, April 11th, 2011
A recent Aberdeen Report, released in March 2011, acknowledges that the increased complexity of global supply chain has affected the performance of many organizations through longer lead times, excessive pipeline inventory and the need to control downstream and upstream logistics. This in turn lead to increased supply chain management costs and activated a critical need to better manage their excessive inventories and search ways to drive costs down, while enabling faster and more efficient response to customer needs ( Heaney, 2011).
Source: Heaney, 2011 (Aberdeen Report)
While reducing costs by driving down excessive inventories and rapidly responding to business disruptions has become critical, the report shows that gaining visibility into supply chain processes has become of paramount importance.
Based on this assumption Aberdeen has used a set of 4 metrics to determine Best-in-Class (top 20% of aggregate performance scores), Industry Average (middle 50% of aggregate performance scores) and Laggard (bottom 30% of aggregate performance scores) performers in terms of supply chain visibility excellence.
- % Orders received from suppliers complete and on-time;
- % Orders delivered to customers complete and on-time;
- % Change in landed costs per unit shipped;
- % Change in supply chain execution cost from revenue.
The results show that:
Source: Heaney, 2011 (Aberdeen Report)
Among the most popular approaches employed by organizations to overhaul their supply chain processes and gain better visibility are:
- Streamline processes for easier monitoring, enhanced usability, or efficiency;
- Improve internal cross-departmental visibility and integration into supply chain transactions and costs;
- Improve timeliness and accuracy of data exchange about supply chain transactions;
- Increase B2B connectivity / visibility into supplier side processes with supplier, trading partners, carriers and managed service providers.
For more information on the state of global supply chain visibility and best practices in improving supply chain performance you can follow the complete Aberdeen Report.
Additionally, smartKPIs.com contains a rich database with over 380 KPI examples from Supply Chain, Procurement, Distribution, functional area. The Top 25 Logistics and Distribution KPIs of 2010 is scheduled for release in the second half of month.
References
Heaney, B (2011), Supply Chain Visibility Excellence – Fostering Security, Resilience, and Efficiency, Aberdeen Group, March 2011, available at http://v1.aberdeen.com/includes/asp/sponsored_registration.asp?ci=/launch/report/benchmark/6834-RA-supply-chain-visibility.asp&spid=30410182&j=15269993&e=adrian.brudan.dk@gmail.com&l=861696_HTML&u=180457853&mid=65506
Tags: Aberdeen Report, Key Performance Indicators, KPI, Logistics, Performance Measures, Supply Chain Management, Supply Chain Performance, Supply Chain Visibility
Posted in KPI, Performance Management, smartKPIs.com | No Comments »
Monday, April 4th, 2011
April 4, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Application Development and Network Management KPIs dominate the “Top 25 Information Technology KPIs of 2010″. The report presents in detail KPIs such as: % Defects removal efficiency, % Schedule adherence in software development and % Data network availability, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
While companies realize that Information Technology can be an important element of differentiation and creating sustainable competitive advantage, using performance measures for tracking and improving performance in Information Technology (IT) operations is a must for guiding the journey to attaining organizational excellence.
A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. There are today hundreds of IT KPI examples used by organizations from around the world. The research team at smartKPIs.com documented over 550 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The “Top 25 Information Technology KPIs of 2010″ report provides insights in the state of IT performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010″ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Structured around the Information Technology KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Information Technology KPIs of 2010″ report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Application Development, Network Management and IT – Security KPIs, it also contains KPI examples from categories such as Service Management, Enterprise Architecture and IT – General:
- % Defects removal efficiency
- % Schedule adherence in software development
- % Data network availability
- % SLAs in renegotiation
- # IT policy violations
“The Top 25 Information Technology KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Information Technology KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com
Tags: Customised KPI library, Database of KPIs, Information Technology KPIs, IT KPIs, Key Performance Indicator, Key Performance Indicators, KPI, KPI example, Library of KPIs, Metrics, Top 25 Information Technology KPIs of 2010, Top KPIs
Posted in Events, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
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