Posts Tagged ‘Key Performance Indicator’
Friday, August 12th, 2011
August 12, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that “Diagnosis and Treatment” and “Workload and Productivity” KPIs dominate the “Top 25 Healthcare KPIs of 2010”. The report presents in detail KPIs such as: “% Hospital bed occupancy rate”, “# Average daily census” and “# Hospital-acquired infections”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Healthcare KPIs of 2010” report provides insights in the state of Healthcare performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
(more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Healthcare KPIs of 2010, Top Healthcare KPIs, Top KPIs
Posted in Business Intelligence, KPI, KPIs in practice, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, August 5th, 2011
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6600 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the Supply Chain, Procurement, Sales & Customer Service, Information Technology and Human Resources functional areas. Examples from the Education & Training, Professional Services and Healthcare industries were also added.
The functional areas with the highest number of KPI examples are:
The industries with the highest number of documented performance measures are:
Example of a documented performance indicator: % Unscheduled absence breakdown.
smartKPIs Premium
The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,200 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.
Example of a performance measure that was documented for smartKPIs Premium section: # National examination score.
- Learn: To learn more about performance management and Key Performance Management visit the Resources section.
- Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
- Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
- Contribute: To propose a new example of KPI, visit the Submit KPIs section.
- Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members
Tags: Customised KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI, KPIs Premium, Library of KPIs, Metrics, Performance Indicator, Performance Measures
Posted in Library of KPI examples, smartKPIs.com | No Comments »
Wednesday, August 3rd, 2011
August 4, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales Performance and Sales Management dominate the “Top 25 Retail KPIs of 2010”. The report presents in detail KPIs such as: “# Inventory to sales ratio (ISR)”, “% Same store sales growth” and “$ Sales per unit area”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Retail KPIs of 2010” report provides insights in the state of Retail performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Best KPI, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Metrics, Performance Measures, retail KPIs, Top 25 Retail KPIs of 2010, Top KPIs, Top Retail KPIs
Posted in Customized KPI library, KPI, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Wednesday, July 20th, 2011
Source: Global Growth - jscreationzs
A performance report becomes functional by using KPIs that illustrate the business context and by which action can be identified or labeled worth trying.
When choosing a KPI it should fulfill one of the following categories (Shevlin, 2007):
- To have the ability to explain. Do your KPIs help explaining why something has happened?
- To be predictable. Can a KPI predict what will happen in the future within the company?
- Behaviour change. The measurement of a KPI makes people to act or to behave in a particular way?
Some of the widely used KPIs for measuring marketing department’s performance are (smartKPIs.com, 2011):
- % Brand awareness - Measures the rate at which target customers recognize and recall the brand.
- % Customer retention - Measures the organization’s ability to create repeat business among its customer base. High retention indicates customer satisfaction is strong.
- $ Customer acquisition cost - Measures how much it costs, in average, to acquire a new customer.
- % Customer attrition - Measures the rate at which the customers stop purchasing the company’s products.
- % Repeat customers - Measures the percentage of customers with repeat purchase behavior, from all customers. (more…)
Tags: Key Performance Indicator, Key Performance Indicators, KPI, KPIs in Marketing, Marketing Performance Management
Posted in KPI, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Wednesday, June 29th, 2011
June 29, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Cost performance and Material handling KPIs dominate the “Top 25 Logistics and Distribution KPIs of 2010” report. The report presents in detail KPIs such as: “% On-time delivery”, “# Warehouse storage space”, and “$ Fuel cost”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Logistics and Distribution KPIs of 2010” report provides insights in the state of Logistics and Distribution performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Logistics and Distribution KPIs of 2010, Top KPIs, Top Logistics and Distribution KPIs
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Monday, June 27th, 2011
June 27, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Project schedule performance and Project cost performance dominate the “Top 25 Project Management KPIs of 2010”. The report presents in detail KPIs such as: “# Earned man-hours”, “% Project resource utilization” and “% Project budget variance at project end”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Project Management KPIs of 2010” report provides insights in the state of Project Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, smartKPIs, Top 25 Project Management KPIs of 2010, Top KPIs, Top Project Management KPIs
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, June 24th, 2011
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Over the last 12 months, smartKPIs.com experienced tremendous growth, in terms of content, services offered, community members and customers.
To celebrate the End of Australian Financial Year (EOAFY), smartKPIs.com is pleased to announce a limited time sale for its suite of research reports and performance management templates.
20-50% off, 7 days only!
Highlights of the smartKPIs.com End of Financial Year Sale include:
smartKPIs Premium (12 months complete access to over 6500 KPI examples, 1500 of them documented in 30 fields) – Normally $183 – Now only $138!
Many new research reports and templates have been added over the last few weeks and are part of the sale.
For more details, visit reports
and templates pages.
Sale ends on 30 June 2011 and is restricted to the members of the smartKPIs.com community. |
Top KPIs of 2010
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Just released! With more than 220 KPI examples, Accounting is one of the main functional areas on smartKPIs.com Accounting has a long tradition in using KPIs, this making Accounting KPIs some…
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Just released! Customer Service is for most organizations a key internal capability that requires close monitoring due to its impact on the business overall. smartKPIs.com contains close…
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Just released! smartKPIs.com contains close to 200 Finance KPIs grouped by 5 subcategories: Asset / Portfolio Management, Financial Stability, Forecasts & Valuation, Liquidity and…
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Just released! With over 350 HR KPI examples, the HR functional area is the third largest based on the number of documented KPIs and one of the most visited. Navigating through such a…
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With more than 550 KPI examples, Information Technology (IT) represents a core functional area on smartKPIs.com. While measurement is usually easy, KPI selection is often a challange….
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Just released! Knowledge Management (KM) represents one of the core internal capabilities that can enhance organizational learning, knowledge development and generate competitive…
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Just released! Marketing is one of the more challanging functional areas for performance measurement intiatives, due to the variety of factors influencing outcomes. smartKPIs.com provides…
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Just released! Portfolio Management KPIs are essential for monitoring the health of organizational initiatives. smartKPIs.com provides a wide diversity of rofolio and Project Management…
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Launching soon! The use of KPIs in Project Management is essential, due to the high proportion of projects implemented below expectations. Actively monitoring project health at the initiation…
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$25 USD |
Launching soon! Logistics and Distribution is a sub-category in the Supply Chain, Procurement, Distribution functional area on smartKPIs.com, the second most well represented in terms of…
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Research & Development (R&D) KPIs are essential for tracking the performance of R&D programs. smartKPIs.com contains over 75 R&D KPI examples, with many other secondary…
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Just released! With more than 150 Sales KPI examples, the Sales Functional Area is one of the most representative categories on smartKPIs.com. Selecting the right Sales KPI examples…
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Pre-populated templates for HR
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The HR Scorecard is a ready-to-use tool, pre-populated with KPIs grouped by objectives and Balanced Scorecard perspectives. It illustrates the application of the Balanced Scorecard concept at…
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KPIs for HR Scorecard contains the complete collection of KPIs that pre-populate the HR Performance Scorecard, in complete smartKPIs.com documentation form, ensuring a proper and facile use of…
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$79 USD |
The HR Dashboard is a ready-to-use instrument for managing and measuring the contribution of the Human Resources function to the overall organizational performance. The tool contains a…
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KPIs for HR Dashboard contains the complete collection of KPIs that pre-populate the HR Performance Dashboard, in complete smartKPIs.com documentation form, ensuring a proper and facile use…
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$249 USD
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The HR Performance Management System Toolkit is a ready-to-use collection of pre-populated templates for managing performance of the HR department and monitoring its contribution to the overall…
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Pre-populated templates for Call-Center
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$99 USD
$79 USD |
The Call Center Scorecard is a ready-to-use tool, pre-populated with KPIs for the real estate industry, grouped by objectives and Balanced Scorecard perspectives. It illustrates the…
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KPIs for Call Center Scorecard contains the complete collection of KPIs that pre-populate the Call Center Performance Scorecard, in complete smartKPIs.com documentation form, ensuring a…
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$99 USD
$79 USD |
The Sales Call Center Dashboard is a ready-to-use instrument for managing and measuring performance of Outbound Call Centers. The tool contains a repository of the most relevant and widely…
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KPIs for Sales Call Center Dashboard contains the complete collection of KPIs that pre-populate the Sales Call Center Performance Dashboard, in complete smartKPIs.com documentation form,…
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$99 USD
$79 USD |
The Customer Service Call Center Dashboard is a ready-to-use instrument for managing and measuring performance of Inbound Call Centers. The tool contains a repository of the most relevant and…
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$25 USD
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KPIs for Customer Service Call Center Dashboard contains the complete collection of KPIs that pre-populate the Customer Service Call Center Performance Dashboard, in complete smartKPIs.com…
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$325 USD
$260 USD |
The Call Center Performance Management System Toolkit is a ready-to-use collection of pre-populated templates for managing performance of Call Centers. The toolkit provides the…
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Tags: Call Center Performance System Toolkit, Call Center Scorecard, Customized KPI library, Database of KPIs, HR Dashboard, HR Scorecard, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, KPIs for Call Center Scorecard, KPIs for HR Scorecard, Library of KPIs, Metrics, Performance Measures, Top 25 Accounting KPIs of 2010, Top 25 Customer Service KPIs of 2010, Top 25 Finance KPIs of 2010, Top 25 HR KPIs of 2010, Top 25 Information Technology KPIs of 2010, Top 25 Knowledge Management KPIs of 2010, Top 25 Sales KPIs of 2010, Top KPIs, Top Sales KPIs
Posted in Uncategorized | No Comments »
Thursday, June 23rd, 2011
June 21, 2011, Melbourne, Australia – smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales force effectiveness and Sales pipeline management KPIs dominate the ‘Top 25 Sales KPIs of 2010’ report. The report presents in detail KPIs such as: ‘% Sales growth in stores open at least 12 months’, ’% Closing ratio’, and ‘$ Revenue per successful call’, among other KPI examples reviewed by the smartKPIs.com research team. ‘Top KPIs of 2010’ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Sales KPIs of 2010” report provides insights in the state of Sales performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. With more than 150 KPI examples, Sales is one of the best covered functional areas on smartKPIs.com. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Sales KPIs of 2010, Top KPIs, Top Sales KPIs
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Performance Management, Report, smartKPIs.com | No Comments »
Tuesday, June 21st, 2011
June 21, 2011, Melbourne, Australia – smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Planning and Quality Performance KPIs dominate the “Top 25 Portfolio Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Projects per project manager”,”# Milestones per project plan”, and “$ Average project budget size”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Portfolio Management KPIs of 2010” report provides insights in the state of Portfolio Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Portfolio Management KPIs of 2010, Top KPIs, Top Portfolio Management KPIs
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, June 17th, 2011
June 17, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Knowledge Database Management and Knowledge Sharing KPIs dominate the “Top 25 Kn
owledge Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Age of documents in knowledge repository”, “% Employees that contribute to the knowledge base”, and “# Publications on the corporate intranet”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Knowledge Management KPIs of 2010” report provides insights in the state of Knowledge Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Knowledge Management KPIs of 2010, Top Knowledge Management KPIs, Top KPIs
Posted in Business Intelligence, Case Study, Customized KPI library, Events, KPI, Library of KPI examples, smartKPIs.com | No Comments »
Tuesday, June 14th, 2011
June 14, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Efficiency and Effectiveness, Order lifecycle management and Complaints Management dominate the “Top 25 Customer Service KPIs of 2010”. The report presents in detail KPIs such as: % On-time delivery, # Time to rectify defects and % Customer complaints due to poor service or product quality, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Customer Service KPIs of 2010” report provides insights in the state of Customer Service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Customer Service KPIs of 2010, Top Customer Service KPIs, Top KPIs
Posted in Events, KPI, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
August 12, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that “Diagnosis and Treatment” and “Workload and Productivity” KPIs dominate the “Top 25 Healthcare KPIs of 2010”. The report presents in detail KPIs such as: “% Hospital bed occupancy rate”, “# Average daily census” and “# Hospital-acquired infections”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
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