Posts Tagged ‘Indicators’

Over 4100 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, July 19th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 4100 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the the Utilities and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Customers affected by repeated unplanned gas supply outages

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 4000 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, July 16th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 4000 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the the Utility and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Customer Average Interruption Duration Index (CAIDI)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 3900 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, July 14th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3900 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Sales and Customer Service functional areas, as well as from the Hospitality & Tourism, Professional Services and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Share of wallet

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 3800 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, July 12th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3800 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Finance and Accounting functional areas, as well as from the Hospitality & Tourism, Utilities, Professional Services, Infrastructure Operations and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: $ Cargo handling cost per ton of general cargo

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 3700 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, July 9th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3700 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Finance and Accounting functional areas, as well as from the Resources, Utilities, Infrastructure Operations and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Volume of wastewater collected and treated per day

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 3600 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, July 7th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3600 performance measures documented and published in the online repository. The team focused in the last month on publishing examples from the Finance and Accounting functional areas, as well as from the Resources, Utilities and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: % Unaccounted for water (UFW)

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 3500 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Monday, July 5th, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3500 performance measures documented and published in the online repository. The team focused in the last month on publishing examples from the Finance and Accounting functional areas, as well as from the Resources, Transportation and Government sectors.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: $ Accounts receivable

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

Over 3400 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Friday, July 2nd, 2010

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3400 performance measures documented and published in the online repository. The team focused in the last month on publishing examples from the Real Estate and  Transportation  industries among others.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance measure: # Average length of time in arrears by tenants

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

The financial performance of world’s top football clubs – a “Deloitte Football Money League” special report

Wednesday, June 30th, 2010

Deloitte Football Money League reached its 13th edition, once with the launch of its latest report on March 2010, under a striking headline: “Spanish Masters Football Money League”.

The report, profiles the highest earning clubs of the world’s most popular sport, football, and was released nine months after the end of the 2008/2009 season.

The measure chosen for assessing the clubs performance is $ Club revenue, as it offers according with Deloitte analysts “the best publicly available financial comparison”. Other measures such as # Fan base, # Broadcast audience, or # On pitch success, though good candidates for assessing club strength and performance, were not considered for the purpose of the current investigation.

Source: Deloitte, 2010

Thus, according with the latest club financial performance results, Real Madrid is the first sports team to record revenues in excess of 400 million Euros in a financial year. What strikes out is the fact that this astronomic revenue was generated in the conditions of a relatively disappointing season, with poor performance results for the team, both in the internal arena, where they were overpowered by their life time rivals, F.C. Barcelona, but also on the international stage, where they suffered a six consecutive loss in a Champions League knock out stage. Despite all these misfortunes the matchday, broadcasting and commercial revenues, where all in triple figures at the end of the reporting period, maximizing club’s revenues.

Source: Deloitte, 2010

Even more impressive, the report reveals that the revenues of the Spanish top 2 clubs, Real Madrid and Barcelona, have tripled in the last 10 years as the graph below shows. This is mostly due to a tremendous increase in the revenues generated from broadcasting rights. Thus, the two clubs significantly ascended in the Deloitte Money League Rankings, Real Madrid from the 6th position up on the top spot and Barcelona from the 13th position on the 3rd place.

Revenue growth of selected Money League clubs 2000/01 to 2008/09  (Euros/millions)

Source: Deloitte, 2010

As the report further reveals, the top 20 of the world’s most successful football clubs is entirely dominated by major European clubs. Most of them, as regular participants in the richest football clubs competition, the  UEFA Champions League, are also generating impressive revenues from it, both from the tickets sales and TV broadcasting rights but also from the match-day prize money. According with Deloitte analysts, the revenues generated by the most prestigious European football clubs competition over the last 18 years increased more than twenty fold, from 45 million Euros in 1992/93 season to a staggering 1, 090 billion Euros in 2009/10 season.

Source: Deloitte, 2010

These figures, are further proof that  football has become indeed a major industry. Club performance is no longer measured only by the form showed on the pitch by teams during competitions, but  is becoming more and more dependent on the clubs leaders ability to manage “a real business”, one in witch marketing campaigns are as important as football transfers, and leadership over the entire club is as important as the leadership that the football team captain has to show on the pitch.

For more Sport Management KPIs visit: http://www.smartkpis.com/kpi/industries/sport-management/

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World Cup 2010 and social media performance – England goalkeeper Robert Green’s mistake attracts social media attention!

Wednesday, June 23rd, 2010

A shocking error from the England’s goalkeeper Robert Green, earned the U.S.A. squad a 1-1 draw in the first match of the South Africa World Cup 2010 group stage.

The goalkeeper blunder, as outlined by one of the latest Nielsen (2010) analysis, triggered unexpected levels of reactions in the social media from England and USA, but with however contrasting effect in the overall buzz level changes from the two countries.

The analysis outlines the share of online buzz, in English language social media talks surrounding U.S and English national team players related to the 2010 World Cup squads. (Nielsen Wire, 2010)

The analysis is based on two performance indicators:

• % Player buzz in the social media

• % Change in overall buzz levels

USA and England Soccer Player Buzz Rankings, at  14 June 2010

Source: Nielsen Wire, 2010

As the Nielsen analysis  outlines, two major reactions were registered in the social media talks after the England vs. USA game from the World Cup 2010, both having english goalkeeper Robert Green’s stunning mistake as a trigger point.

On the one hand, the mistake, who upset almost 50 million English fans, pulled the goalkeeper out from obscurity in the social media spotlight (Nielsen Wire, 2010). Newspaper titles such as “hand of clod”, “cock –up keeper Green wrecks dream start” “tainted glove” or “worst howler ever”, triggered a storm of discussions on social media forums that earned Robert Green an 11.4 % buzz share and the first spot in the Nielsen rankings ahead of more famous team mate Wayne Rooney.

On the other hand, this unfortunate and costly mistake for the England soccer team produced a 21 % drop in the overall social media discussions around the squad, reflecting the general disappointment of the English nation. In stark contrast, same mistake  produced a 250% increase in the social media discussions round the USA team, as the Nielsen analyst suggest.

Overall, it appears that a simple mistake from a goalkeeper has the power to ignite, through social media channels, the hearts and minds of USA fans, bringing this sport into spotlight in a country where baseball, ice hockey , american football or basketball are the major sport attractions.

References:

Additional resources: