Performance Management Blog

Posts Tagged ‘HR’

The role of HR as a strategic partner – Deutsche Telekom HR case study

Thursday, June 2nd, 2011

One of the most common challenges that HR managers may face nowadays is placing HR as a strategic partner at the decision round-table. Proving the value added brought by HR in an organization is no easy task for HR managers. However, this blog post will analyze the Deutsche Telekom HR strategy and how it aligns with the business coordinates.

The Deutsche Telekom HR – case study

Mission: “HR – Your Partner in Business” – starting with the mission, the HR states that its “raison d’être” is nothing else than being a partner for the entire organization and the business itself;

Strategic objectives: The following cornerstones are fixed elements of HR operations:

“Add value” with a competitive workforce - a worldwide integrated, efficient corporate and workforce structures;
“Enable transformation” with a service culture – correct management, exemplary service conduct by executives, and corporate culture devoted to entrepreneurial co-responsibility;
“Best People” with our talent agenda – we draw on the best talent in all its diversity by offering attractive development opportunities and work environments as an employers;
“HR Excellence” with HR@2012 – best services and outstanding products.

Alignment between HR and business strategy

Source: Deutsche Telekom (2011)

Key Performance Indicators (KPIs) and measures utilization: Each objective – cornerstone is explained and monitored through a set of KPIs / measures: (more…)

Tags: Deutsche Telekom, HR, HR role, HR Service Delivery, human resources
Posted in Books, Case Study, KPI, KPIs in practice, Performance Management, Performance Measurement | No Comments »

HR role and trends in 2010

Wednesday, December 8th, 2010

The report HR Trends in B.C. published in June 2010 by British Columbia Human Resource Management Association (BC HRMA), one of the largest HR association in Western Canada, presents the key findings based on the survey results regarding the 2010 HR role and trends.

One of the main 2010 trend underlined within the report is the shift away from the negative projections of 2009 towards a more positive future with steady growth in revenues and staffing levels. While the private sector projected growth in revenues and staffing levels, the public sector projected a contraction in both revenue and staffing. The priorities in the public sector were negotiating collective agreements and managing change, 43% of public sector organizations indicating a reduction in staffing levels and 38% a reduction in staff revenue.

For the private sector, the HR functions focus on increasing the leadership capability and ensuring staff groups performance. 2009 was a year of change, that determined most organizations to focus on getting the best contribution and performance from the leaders and employees. The role of HR in supporting this direction was optimizing processes in order to increase productivity and performance, according to the organizational strategy. In the context of a slight economic recovery in 2010, organizations are cautious to rebuild staffing levels and intend to handle growth in organizational activity with their current staff group (BC Human Resource Management Association, 2010).

Source: BC Human Resource Management Association (2010)

The HR budget size did not influence directly the priorities and trends of HR in 2010, as reveled by the respondents. Productivity and growing skills gap have become clear expectations towards HR in 2010, being prevalent themes in the business. However, the report indicates for the first time a link between the involvement of HR in the strategic organizational process, the organization’s revenue projections and the HR budget repercussions. As the survey results show, the forecast revenue growth and HR budget growth were more likely to be positive in organizations where HR was involved in the development of strategy.

The survey was completed by 677 respondents from the B.C. during April 2010, the full report being accessible to the BC HRMA members.

References:

BC Human Resource Management Association (BC HRMA) (2010), HR Trends in B.C. (short version), available at: http://www.bchrma.org/pdf/trends2010-short.pdf (accessed 5 December 2010)

Tags: BC HRMA, BC Human Resource Management Association, HR, HR trends, human resources
Posted in Performance Management | No Comments »

Over 700 KPIs documented on smartKPIs.com

Thursday, December 3rd, 2009

With more than 150 KPIs published during the month of November, smartKPIs.com reached and already passed the 700 published KPIs milestone.
The functional areas with the highest number of documented KPIs are:

Within the industry categories, the highest numbers of documented KPIs are in:

Example of a documented KPI: % Performance appraisals completed on time

User experience on www.smartKPIs.com

Learn: To learn more about performance management and Key Performance Management visit the Resources section.
Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
Contribute: To propose a new example of KPI, visit the Submit KPIs section.
Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page.