Posts Tagged ‘Gallup’

Gallup Potential Net Migration Index – Singapore – New Zealand – Saudi Arabia – Canada – Switzerland – Australia – Kuwait atop

Wednesday, August 25th, 2010

A study recently released by Gallup, on the topic of the Potential Net Migration Index shows that nations such as Singapore, New Zealand, Saudi Arabia, Canada, Switzerland and Australia are atop the list of countries that could see the highest net adult population growth from international migration. In the scenario in which all the borders are opened and population can move freely from one country to another, following their wishes as expressed in the survey, some of these countries could double their population according with the study.

Source: Adapted from Gallup, 2010

At the other end of the table, the countries that potentially could lose the biggest population number, in some countries the values going as high as half of the current population size are: Sierra Leone, Haiti, Zimbabwe, Nigeria, Ethiopia or El Salvador.

Source: Adapted from Gallup, 2010

Definition of the index

# Potential Net Migration Index (PMMI): “Measures the estimated number of adults who express their wishes to move permanently out of a country if the opportunity arose subtracted from the estimated number who would like to move into it and calculated as a proportion from the total adult population currently residing in the country.”

Calculation formula

[(A-B)/C]*100, where

  • A = # Estimated adults who express their wishes to move into it
  • B = # Estimated adults who express their wishes to move out from a country
  • C = # Adult population currently residing in the country

Methodology

The study is survey based and uses for the calculation Gallup’s Potential Net Migration Index. The methods used for the survey data collection are telephone interviews and face to face interviews.

Data collection

The survey takes in consideration 148 countries, which represent almost 95% of the global population and was conducted between 2007 and 2010 on more than 350,000 adults.

Survey questions

The survey data is subtracted from two questions:

• “Ideally if you had the opportunity, would you like to move permanently to another country, or would you prefer to continue living in this country? If Yes

• To which country would you like to move?

Study limitations

• The Gallup’s findings reflect people wishes rather than their intentions.

• Index scores are not reported for countries were the sample was smaller than 500, such as Belize, Cyprus or Iceland, due to the index volatility

• In Gulf Cooperation Council countries only Arab nationals and Arab expatriates were surveyed

• Index scores are not reported for countries such as Qatar or United Arab Emirates where the expat population make up more than 50% of the adult population.

• Most importantly, the rankings are powerfully influenced by the size of the current population. Countries such as USA, which is the most preferred country for immigration doesn’t show up in the top ranking spots due to its high population size.

Conclusion

Though is based mostly on the interviewed people’s wishes and on an ideal situation or hypothesis in which the population is free to move from one country to another without any restriction, the study raise important questions for the world countries leaders. A couple of them could be:

  • What would be the real implications if these desires become reality?
  • What future actions need to be pursued to keep a state of equilibrium in the world?

References

Gallup (2010),  Migration Could Triple Populations in Some Wealthy Nations, article by Neli Esipova and Julie Ray, released on 20 August 2010, available at http://www.gallup.com/poll/142364/Migration-Triple-Populations-Wealthy-Nations.aspx#1, (accessed 25 August 2010)

* data based on www.wikipedia.com, Country Reports

Metrics reflecting the health insurance coverage in the U.S.A.

Wednesday, July 28th, 2010

The Gallup Daily tracking analysis, Health Insurance Coverage Varies Widely by Age and Income, underlines the wide degree of variability in 2009 in health insurance coverage across U.S. population segments, based on age and income. Health insurance coverage is one of the most important Key Performance Indicators (KPIs) used to track the health of the national healthcare system (smartkpis.com, 2010).

Source: Newport, 2010

As indicated by the graphic above, the health insurance coverage is generally lowest in Americans’ mid-twenties and strongly related to income, ranging from a low of 44% among 35-year-olds making less than $24,000 a year to 100% among seniors in their 70s making more than $24,000 a year (Newport, F 2010).

An average of 16.2% of American adults lacked health insurance coverage in 2009, increasing up from 14.8% in 2008. The analysis indicates that lack of health insurance coverage is due to two main reasons:

  • voluntary decision to do without
  • economic circumstances, including lack of access to employer-paid insurance.

Source: Mendes, 2010

An average of 39.9% hispanics  lack healthcare coverage, this representing more than double the current national average. This level of the indicator makes hispanics the most likely demographic segment of the adult population to be uninsured. From 2008 to 2009, the percentage of uninsured low-income Americans, Hispanics, and blacks increased by 2.9 percentage points (Mendes, E 2010).

The results of the analysis are based on telephone interviews with more than 353,849 national adults, aged 18 and older, conducted Jan. 1-Dec. 31, 2009.

Resources:

Newport, F 2010, Health Insurance Coverage Varies Widely by Age and Income, available at: http://www.gallup.comhttp://www.gallup.com/poll/126143/health-insurance-coverage-varies-widely-age-income.aspx/poll/126143/health-insurance-coverage-varies-widely-age-income.aspx (accessed 19 July 2010)

Mendes, E 2010, More Americans Went Uninsured in 2009 Than in 2008, available at: http://www.gallup.com/poll/124973/Americans-Went-Uninsured-2009-2008.aspx (accessed 19 July 2010)

smartkpis.com 2010,  % Health Insurance Coverage, available at: http://www.smartkpis.com/kpi-key-performance-indicator/Health-insurance-coverage-2668.html (accessed 20 July 2010)

Gallup’s Customer Engagement Index

Thursday, March 11th, 2010

In a previous blog post Employee Engagement was presented as an important driving force of organizational success and financial performance. It has a significant influence on a large number of factors that drive organizational performance outcomes. In successful organizations, Employee Engagement Index often transcends from a human capital performance measure into a strategic approach supported by tactics that drive improvement and organizational change (Gallup, 2008).

Today’s post explores human behavioral influence on organizational performance, by looking at Customer Engagement Index. This performance metric was developed by Gallup, in order to supplement Employee Engagement Index in the quest for building a strong platform for organizational performance optimization and bottom line improvement.

The need for an improved customer engagement measure was justified by the Gallup researchers based on previous Gallup research that “has shown that many popular metrics – like Customer Satisfaction, Customer Loyalty, and Advocacy (including Net Promoter) – do not consistently demonstrate strong links to key business outcomes” (Gallup, 2009).

Gallup’s Customer Engagement Index is informed by behavioral economics , whose leading proponents theorize that “only 30% of human decisions and behaviors are actually driven by rational considerations – shich means that more thant two-thirds of consumer loyalty and spending decisions are based on emotional factors” (Gallup, 2009).

Both academic studies and common sense practice have showen that emotionally connected customers or engaged customers are more profitable for the organization if compared with average or rational counterparts.  The 2009 Gallup research study “ Customer Engagement: What’s your engagement ratio” successfully demonstrates the impact of emotionally satisfied customers (fully engaged customers) on marketplace performance (see results below)

Customer Engagement Index as initially built by the Gallup researchers is based on a survey with 11 questions from which 8 are emotional attachment questions and 3 are rational loyalty questions. According to McEwen et al (2003) the metric provides with a far stronger connection to the business outcomes than other satisfaction measure can provide. By looking into important emotional factors such as confidence, integrity, pride and passion, Customer Engagement Index can provide the true state of company’s customer relationship and its influence to the final business outcome.

Using the input from the index survey, Gallup researchers categorize customers in 4 distinct groups:

Fully engaged customers – are emotionally attached and rationally loyal

Engaged customers – are rationally loyal and start to become emotionally attached

Disengaged customers – are emotionally and rationally neutral

Actively disengaged customers – emotionally detached and actively adverse

Based on these categories Gallup built the Customer engagement ratio as a macro level indicator that allows organizations to track the ratio of engaged to actively disengaged customers. Gallup research reveal that:

• On average the ratio of engaged to actively disengaged customers is 0,8 to 1

• In world class organizations the ratio of engaged to actively disengaged employees is 8 to 1 (Gallup, 2009)

When looking at measuring Customer Engagement Index and its relation to business performance  and linking these insights to the Employee Engagement Index presented in a previous blog post, two major conclusions emerge:

• To get a complete picture of the connection between customer relationship and business performance outcomes we must look at both customer satisfaction (rationally loyal customers) and customer engagement (emotionally satisfied customers).

• Optimized performance results are obtained by companies who succeed in bringing together engaged customers and engaged employees.

Additional resources:

  • McEwen, J. William (2005): What measuring customer engagement reveals, Excerpted from “Married to the brand”, Gallup Press, available at: www.gmj.gallup.com (accessed 11 March 2010)

References:

  • McEwen, J. Williams & Fleming, H. John (2003): Customer’s satisfaction doesn’t count, Gallup Management Journal, March 13, 2003
  • Gallup Consulting (2009), Customer Engagement: What’s your engagement ratio? – Gallup: available at www.gallup.com (accessed 11 March 2010)
  • Gallup Consulting (2008), Employee Engagement: What’s your engagement ratio? – Gallup: available at www.gallup.com (accessed 11 March 2010)