April 2, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Public Services, General Local Administration and Economic & Business Affairs KPIs dominate the “Top 25 Local Government KPIs of 2010″. The report presents in detail KPIs such as: % Users satisfied with public service responsiveness, # E-public sector as an active partner in the innovation system and % Maturity of online public service delivery, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

While the Local Government institutions provide the structural framework for managing the local communities, using performance measures for tracking and improving performance in servicing population is a must for guiding the journey to improving the quality of life level as well as the well-being of these communities.

A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. There are today hundreds of Local Government KPI examples used by organizations from around the world. The research team at smartKPIs.com documented over 600 of them in the online database with the same name. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.

The “Top 25 Local Government KPIs of 2010″ report provides insights with regards to the Local Government performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010″ series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.

Structured around the Local Government KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Local Government KPIs of 2010″ report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by KPIs reflecting the performance of the Public Services, other popular KPIs come from categories such as General Local Administration, Economic & Business Affairs, Community – Quality of Life, Social Services, Public Safety, Budget and Finance or Culture, Recreation and Entertainment.

1. % Citizens satisfied with public service responsiveness
2. # e-Public sector as an active partner in the innovation system
3. % Maturity of online service delivery
4. # Building rehabilitation projects
5. # Recruit to hire ratio for job placements

“The Top 25 Local Government KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Local Government KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.“ said Aurel Brudan, the Performance Architect of smartKPIs.com.

About smartKPIs.com
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.

Media contact
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com