Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3900 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Sales and Customer Service functional areas, as well as from the Hospitality & Tourism, Professional Services and Government sectors.
The functional areas with the highest number of KPI examples are:
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3800 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Finance and Accounting functional areas, as well as from the Hospitality & Tourism, Utilities, Professional Services, Infrastructure Operations and Government sectors.
The functional areas with the highest number of KPI examples are:
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3700 performance measures documented and published in the online repository. The team focused over the last few days on publishing examples from the Finance and Accounting functional areas, as well as from the Resources, Utilities, Infrastructure Operations and Government sectors.
The functional areas with the highest number of KPI examples are:
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3600 performance measures documented and published in the online repository. The team focused in the last month on publishing examples from the Finance and Accounting functional areas, as well as from the Resources, Utilities and Government sectors.
The functional areas with the highest number of KPI examples are:
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 3500 performance measures documented and published in the online repository. The team focused in the last month on publishing examples from the Finance and Accounting functional areas, as well as from the Resources, Transportation and Government sectors.
The functional areas with the highest number of KPI examples are:
www.smartKPIs.com registered members can now learn about how companies use Key Performance Indicators (KPIs) to monitor their performance by reviewing over 700 KPIs in practice reports documented and published in the online repository. The smartKPIs.com team focused in the last month on publishing reports from Financial Institutions and the Healthcare industry. KPIs in practice reports specific to the Manufacturing, Utilities and Hospitality & Tourism industries were also added to the database.
The KPIs in practice repository now contains reports from almost all industries in the smartKPIs.com business taxonomy, from over 60 countries, as diverse as Jordan, Japan, New Zealand, Romania,Singapore or Bermuda. The countries with the highest number of KPIs in practice reports are:
Learn: To learn more about Performance Management and Key Performance Indicators visit the KPIs 101 section.
Explore: To explore the KPIs in Practice catalog by navigating the functional area and industry directory, visit the Browse KPIs in Practice section.
Customize: To build your customized catalog of KPIs in Practice reports by saving favorite reports for later use, visit the My KPIs in Practice section.
www.smartKPIs.com registered users can now learn about how companies use Key Performance Indicators (KPIs) to monitor their performance by reviewing over 600 KPIs in practice reports documented and published in the online repository. The smartKPIs.com team focused in the last month on publishing reports from the manufacturing , and retail industries. KPIs in practice reports specific to the publishing and hospitality industries were also added to the database.
The KPIs in practice repository now contains reports from almost all industries in the smartKPIs.com business taxonomy, from over 60 countries, as diverse as Jordan, Japan, New Zealand, Romania,Singapore or Bermuda. The countries with the highest number of KPIs in practice reports are:
Learn: To learn more about Performance Management and Key Performance Indicators visit the KPIs 101 section.
Explore: To explore the KPIs in Practice catalog by navigating the functional area and industry directory, visit the Browse KPIs in Practice section.
Customize: To build your customized catalog of KPIs in Practice reports by saving favorite reports for later use, visit the My KPIs in Practice section.
The Agency for Healthcare Research and Quality (AHRQ) has issued the seventh annual report on the state of health care quality nationally, the National Healthcare Quality Report (NHQR) and the National Healthcare Disparities Report (NHDR).
Both reports present the latest available findings on quality and access to healthcare.
The National Healthcare Quality Reportpresents performance management in healthcare system through quality measures, focused both on process and outcome.
The National Healthcare Disparities Report offers a broader perspective upon healthcare quality and access among various racial, ethnic, and income groups and other priority populations, such as children and older adults.
The main conclusions of the reports are:
Agency for Healthcare Research and Quality (2010) reported that improvements in patient safety continue to lag. Quality is improving at a slow pace. Of the 33 core measures, two-thirds improved, the median rate of change being 2% per year.
Process and outcome measures are improving. Of the 68 process measures, 23 (34%) improved at a rate greater than 5% per year. Overall, the median rate of change was 2.2% per year. Improvement is somewhat slower for outcomes. Of the 92 outcome measures, 23 (25%) improved at a rate greater than 5% per year. Overall, the median rate of change was 2.3% per year.
Change in quality over time
Change in quality over time, (Agency for Healthcare Research and Quality 2010, p.9)
Although rates are improving incrementally, Agency for Healthcare Research and Quality (2010) considered that minirities are less likely to receive preventive antibiotics before surgery in a timely manner.
The reports indicate that thelack of health insurance slows improvement in healthcare quality and reduction of disparities, being the strongest predictor of poor quality care.
smartkpis.comprovides its users with a comprehensive library of Healthcare KPIs in practice (smartKPIs.com 2010), which shows how other healthcare organizations from around the world monitor performance.
References:
Agency for Healthcare Research and Quality, 2010, National Healthcare Disparities Report, U.S. Department of Health and Human Services, U.S.
Agency for Healthcare Research and Quality, 2010, National Healthcare Quality Report, U.S. Department of Health and Human Services , U.S.
www.smartKPIs.com registered users can now select their Key Performance Indicators (KPIs) from over 3100 Performance Measures documented and published in the online repository. The team focused in the last few days on publishing examples from the Real Estate, Education & Training, Professional Services – Accounting industries.
The functional areas with the highest number of KPI examples are:
Online businesses have an important role in today’s economy, many of them being best practices lasting for decades. eCommerce and online service delivery are considered some of the fastest growing trends on the Internet. As we are facing an exponential growth of Internet usage, performance indicators provide essential information about the online market and the performance of online businesses. Used wisely, the indicators can reveal market trends, spot potential problems or opportunities and guide target setting.
Some of the performance indicators used widely in the Online / eCommerce space are:
There are many online videos presenting data about the Internet and social media, by using measures and performance indicators. One of the latest is the one below, published in February 2010.
What is interesting about this kind of videos is that they quickly become outdated due to the speed these numbers and targets evolve. For example, if at the end of 2009 Facebook was reporting over 350 million active users (as shown in the video), in February 2010 Facebook reached over 400 million active users.
There is a wide range of performance indicators available and many more that can be developed to fit the need of specific projects or organizations. However, performance indicators are not KPIs until selected and applied as key to a specific project or business.
