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	<title>smartKPIs.com Blog</title>
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	<link>http://www.smartkpis.com/blog</link>
	<description>Integrating Performance Management</description>
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		<title>Using Operational Insight to Outperform the Competition &#8211; New Webinar</title>
		<link>http://www.smartkpis.com/blog/2012/05/05/using-operational-insight-to-outperform-the-competition-new-webinar/</link>
		<comments>http://www.smartkpis.com/blog/2012/05/05/using-operational-insight-to-outperform-the-competition-new-webinar/#comments</comments>
		<pubDate>Fri, 04 May 2012 13:25:08 +0000</pubDate>
		<dc:creator>gabriela</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9623</guid>
		<description><![CDATA[Date: Tuesday, May 8th, 12:00pm &#8211; 1:00pm ESTz
Guest Speaker: Aurel Brudan, CEO of smartKPIs.com
Audience: Executives, Senior Property Management

85% of organizational problems can be attributed to processes and management, while workers are responsible for only 15%.
Learn how Operations Performance Management will clarify your business objectives, focus your employees on the activities that matter, and have tenants [...]]]></description>
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		<title>What is the most challenging aspect of working with KPIs?</title>
		<link>http://www.smartkpis.com/blog/2012/04/06/what-is-the-most-challenging-aspect-of-working-with-kpis/</link>
		<comments>http://www.smartkpis.com/blog/2012/04/06/what-is-the-most-challenging-aspect-of-working-with-kpis/#comments</comments>
		<pubDate>Fri, 06 Apr 2012 01:59:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9581</guid>
		<description><![CDATA[We invite you to vote or view results for the following poll about working with Key Performance Indicators (KPI):

]]></description>
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		<title>Easter by the Numbers</title>
		<link>http://www.smartkpis.com/blog/2012/04/06/easter-by-the-numbers/</link>
		<comments>http://www.smartkpis.com/blog/2012/04/06/easter-by-the-numbers/#comments</comments>
		<pubDate>Thu, 05 Apr 2012 15:34:46 +0000</pubDate>
		<dc:creator>gabriela</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9578</guid>
		<description><![CDATA[
]]></description>
			</item>
		<item>
		<title>Impact of page load time on visitor numbers and revenue</title>
		<link>http://www.smartkpis.com/blog/2012/03/16/impact-of-page-load-time-on-visitor-numbers-and-revenue/</link>
		<comments>http://www.smartkpis.com/blog/2012/03/16/impact-of-page-load-time-on-visitor-numbers-and-revenue/#comments</comments>
		<pubDate>Fri, 16 Mar 2012 04:32:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9565</guid>
		<description><![CDATA[
]]></description>
			</item>
		<item>
		<title>The Times Higher Education World University Rankings 2011-2012</title>
		<link>http://www.smartkpis.com/blog/2012/03/15/the-times-higher-education-world-university-rankings-2011-2012/</link>
		<comments>http://www.smartkpis.com/blog/2012/03/15/the-times-higher-education-world-university-rankings-2011-2012/#comments</comments>
		<pubDate>Thu, 15 Mar 2012 04:24:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9569</guid>
		<description><![CDATA[Now in their second year, the Times Higher Education World Reputation Rankings lists the world&#8217;s best colleges and university based on reputation. The top 25 list is dominated by USA and UK based universities (THE, 2012):

Source: Times Higher Education, Top Universities by Reputation, 2012
References:
THE, 2012, Times Higher Education, Reputation Rankings Analysis available at: http://www.timeshighereducation.co.uk/world-university-rankings/2011-2012/reputation-analysis.html, accessed [...]]]></description>
			</item>
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		<title>KPI training: Measuring and Learning with Key Performance Indicators</title>
		<link>http://www.smartkpis.com/blog/2012/03/01/kpi-training-measuring-and-learning-with-key-performance-indicators/</link>
		<comments>http://www.smartkpis.com/blog/2012/03/01/kpi-training-measuring-and-learning-with-key-performance-indicators/#comments</comments>
		<pubDate>Thu, 01 Mar 2012 05:51:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9556</guid>
		<description><![CDATA[The KPI Institute is organising a new series of training courses  that provide a unique combination of know-how and practical experience  in implementing and using Key Performance Indicators (KPIs) as part of  organizational performance management systems.
Over the last 3 years the smartKPIs.com team:

 Documented 7,000+ KPIs from 15 functional areas and 24 industries;
 [...]]]></description>
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		<title>Government policy and legislation promoting performance management</title>
		<link>http://www.smartkpis.com/blog/2012/02/14/government-policy-and-legislation-promoting-performance-management/</link>
		<comments>http://www.smartkpis.com/blog/2012/02/14/government-policy-and-legislation-promoting-performance-management/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 14:33:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9546</guid>
		<description><![CDATA[In many countries, performance management is promoted by government  though policy and legislation. Some focus on the use of performance  management systems by government institutions, others require private  companies to establish individual performance management systems for  employees.
Some examples are:

Philippines: http://www.dbm.gov.ph/index.php?pid=3&#38;nid=2448
UK: http://siteresources.worldbank.org/INTEVACAPDEV/Resources/ecd_24.pdf
USA: http://www.cgma.org/Resources/Reports/DownloadableDocuments/strategic-performance-public-sector.pdf

What other countries could be added to the list?
Share your [...]]]></description>
			</item>
		<item>
		<title>Happy New Year! Welcome MMXII!</title>
		<link>http://www.smartkpis.com/blog/2011/12/31/happy-new-year-2/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/31/happy-new-year-2/#comments</comments>
		<pubDate>Sat, 31 Dec 2011 04:41:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9527</guid>
		<description><![CDATA[
A Happy New Year to smartKPIs.com community members!
Thank you for your support in 2011!
Have a happy and rewarding 2012!
]]></description>
			</item>
		<item>
		<title>Net Promoter Score Data Gathering in Practice</title>
		<link>http://www.smartkpis.com/blog/2011/12/14/net-promoter-score-data-gathering-in-practice/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/14/net-promoter-score-data-gathering-in-practice/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 06:20:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9394</guid>
		<description><![CDATA[Recently, the smartKPIs.com team has come across two very different data gathering approaches for the Net Promoter Score:
1. Booking.com

A good example of how to streamline data gathering by automation;
Data relevance is also high, due to the timing, as the questionnaire is completed at the touchpoint, upon transaction completion.


2. The branch of a major bank based [...]]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh – Day 4</title>
		<link>http://www.smartkpis.com/blog/2011/12/08/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-%e2%80%93-day-4/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/08/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-%e2%80%93-day-4/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 14:25:19 +0000</pubDate>
		<dc:creator>gabriela</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9449</guid>
		<description><![CDATA[The final day of the Balanced Scorecard Saudi Arabia 2011 continued on the same note as the previous day, with presentations of best practice Balanced Scorecard implementation and utilization.
Among the topics covered where:

A journey of strategic turnaround – Implementing the Kaplan/Norton Strategy Management Process;
Embedding the Balanced Scorecard by engendering a true performance culture;
KSA Ministry of [...]]]></description>
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