<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>smartKPIs.com Blog</title>
	<atom:link href="http://www.smartkpis.com/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.smartkpis.com/blog</link>
	<description>Integrating Performance Management</description>
	<lastBuildDate>Mon, 16 Jan 2012 04:42:50 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.1</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Happy New Year! Welcome MMXII!</title>
		<link>http://www.smartkpis.com/blog/2011/12/31/happy-new-year-2/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/31/happy-new-year-2/#comments</comments>
		<pubDate>Sat, 31 Dec 2011 04:41:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9527</guid>
		<description><![CDATA[
A Happy New Year to smartKPIs.com community members!
Thank you for your support in 2011!
Have a happy and rewarding 2012!
]]></description>
			</item>
		<item>
		<title>Net Promoter Score Data Gathering in Practice</title>
		<link>http://www.smartkpis.com/blog/2011/12/14/net-promoter-score-data-gathering-in-practice/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/14/net-promoter-score-data-gathering-in-practice/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 06:20:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9394</guid>
		<description><![CDATA[Recently, the smartKPIs.com team has come across two very different data gathering approaches for the Net Promoter Score:
1. Booking.com

A good example of how to streamline data gathering by automation;
Data relevance is also high, due to the timing, as the questionnaire is completed at the touchpoint, upon transaction completion.


2. The branch of a major bank based [...]]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh – Day 4</title>
		<link>http://www.smartkpis.com/blog/2011/12/08/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-%e2%80%93-day-4/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/08/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-%e2%80%93-day-4/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 14:25:19 +0000</pubDate>
		<dc:creator>gabriela</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9449</guid>
		<description><![CDATA[The final day of the Balanced Scorecard Saudi Arabia 2011 continued on the same note as the previous day, with presentations of best practice Balanced Scorecard implementation and utilization.
Among the topics covered where:

A journey of strategic turnaround – Implementing the Kaplan/Norton Strategy Management Process;
Embedding the Balanced Scorecard by engendering a true performance culture;
KSA Ministry of [...]]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh – Day 4 in pictures</title>
		<link>http://www.smartkpis.com/blog/2011/12/07/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-%e2%80%93-day-4-in-pictures/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/07/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-%e2%80%93-day-4-in-pictures/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 14:08:58 +0000</pubDate>
		<dc:creator>gabriela</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9356</guid>
		<description><![CDATA[








]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh &#8211; Day 3</title>
		<link>http://www.smartkpis.com/blog/2011/12/06/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-3/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/06/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-3/#comments</comments>
		<pubDate>Mon, 05 Dec 2011 19:15:53 +0000</pubDate>
		<dc:creator>Adrian</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9286</guid>
		<description><![CDATA[
Day 3 and 4 of the Balanced Scorecard Saudi Arabia 2011 where dedicated to Balanced Scorecard case studies presentations delivered by top representatives of KSA, GCC and international organizations. The main features of the agenda where:

16 Balanced Scorecard case studies delivered CEO and Strategy Practitioners;
56% of case studies from Kingdom of Saudi Arabia;
5 Hall of [...]]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh &#8211; Day 3 in pictures</title>
		<link>http://www.smartkpis.com/blog/2011/12/06/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-3-in-pictures/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/06/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-3-in-pictures/#comments</comments>
		<pubDate>Mon, 05 Dec 2011 19:00:01 +0000</pubDate>
		<dc:creator>Adrian</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9295</guid>
		<description><![CDATA[







]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh &#8211; Day 2</title>
		<link>http://www.smartkpis.com/blog/2011/12/05/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-2/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/05/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-2/#comments</comments>
		<pubDate>Sun, 04 Dec 2011 19:20:30 +0000</pubDate>
		<dc:creator>Adrian</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9258</guid>
		<description><![CDATA[Day 2 of the Balanced Scorecard Saudi Arabia 2011 continued with the second part of the Masterclass facilitated by Dr. Robert Kaplan and Dr. David Norton.
While the first day of the Masterclass covered the What and Why aspects of a Balanced Scorecard implementation, the second day concentrated on answering the How aspects.

Among the topics discussed [...]]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh &#8211; Day 2 in pictures</title>
		<link>http://www.smartkpis.com/blog/2011/12/05/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-2-in-pictures/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/05/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-2-in-pictures/#comments</comments>
		<pubDate>Sun, 04 Dec 2011 18:59:16 +0000</pubDate>
		<dc:creator>Adrian</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9272</guid>
		<description><![CDATA[






]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh &#8211; Day 1</title>
		<link>http://www.smartkpis.com/blog/2011/12/04/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-1/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/04/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-1/#comments</comments>
		<pubDate>Sat, 03 Dec 2011 19:00:55 +0000</pubDate>
		<dc:creator>gabriela</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9241</guid>
		<description><![CDATA[Sunday, December 4th,  2011 
As media partners of Balanced  Scorecard Saudi Arabia 2011 smartKPIs.com will report this week on how this exceptional event unfolds this week.

As in previous editions, IIR Middle East brought together world class strategy and performance management speakers and facilitators, as  well as a significant number of participants from [...]]]></description>
			</item>
		<item>
		<title>Balanced Scorecard Saudi Arabia 2011 – smartKPIs.com correspondence from Riyadh &#8211; Day 1 in pictures</title>
		<link>http://www.smartkpis.com/blog/2011/12/04/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-1-in-pictures/</link>
		<comments>http://www.smartkpis.com/blog/2011/12/04/balanced-scorecard-saudi-arabia-2011-%e2%80%93-smartkpis-com-correspondence-from-riyadh-day-1-in-pictures/#comments</comments>
		<pubDate>Sat, 03 Dec 2011 18:58:35 +0000</pubDate>
		<dc:creator>Adrian</dc:creator>
		
		<guid isPermaLink="false">http://www.smartkpis.com/blog/?p=9249</guid>
		<description><![CDATA[





]]></description>
			</item>
	</channel>
</rss>
