August 4, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales Performance and Sales Management dominate the “Top 25 Retail KPIs of 2010”. The report presents in detail KPIs such as: “# Inventory to sales ratio (ISR)”, “% Same store sales growth” and “$ Sales per unit area”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Retail KPIs of 2010” report provides insights in the state of Retail performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
A performance report becomes functional by using KPIs that illustrate the business context and by which action can be identified or labeled worth trying.
When choosing a KPI it should fulfill one of the following categories (Shevlin, 2007):
To have the ability to explain. Do your KPIs help explaining why something has happened?
To be predictable. Can a KPI predict what will happen in the future within the company?
Behaviour change. The measurement of a KPI makes people to act or to behave in a particular way?
Some of the widely used KPIs for measuring marketing department’s performance are (smartKPIs.com, 2011):
% Brand awareness - Measures the rate at which target customers recognize and recall the brand.
% Customer retention - Measures the organization’s ability to create repeat business among its customer base. High retention indicates customer satisfaction is strong.
As we are half way through 2011, it is an excellent time to take stock of the trends shaping up in the performance management space this year.
The link between organizational performance management and risk management. The topic of linking enterprise performance management systems such as the Balanced Scorecard to risk management has been discussed for some time now. The buzz around the topic accelerated this year with the topic being prominently on the agenda of the Balanced Scorecard Forum in Dubai, where a number of speakers including Dr. Robert Kaplan and Paul Niven addressed it. The question for many is who will be the first author to write a book dedicated to this link. Dr. Kaplan seems to be in pole position, with several of his recent presentations addressing the topic and a declared research focus on measuring and managing organization risk. The Australian flavoured ISO 31000 risk management standard has been around for almost 18 months now and can certainly use some help from the Harvard Business Publishing marketing machine in popularizing the topic and raising the profile.
Data visualization. Some of the benefits of visualization are that it helps in generating insights from unstructured data, while supporting communicating these insights to a wider audience. Proof of the ever increasing role of data visualization in communicating performance outcome is the co-optation of Edward Tufte, a leading visualization expert in the Recovery Independent Advisory Panel of the Obama Administration. His insights were essential in the design of www.recovery.gov and a recent article about Tufte introduces him as “the graphics guru to the power elite who is revolutionizing how we see data”. Today data visualization is used across industries and popularised by an ever-increasing number of infographics on topics that range from digital media to economics and social aspects.
The University of Technology Sydney (UTS) implemented the Key Performance Indicator (KPI) Framework, in order to support management decision making process, by providing informative insights for the Council, the Executive and senior management.
The framework incorporates 22 university-wide KPIs over five interdependent performance domains:
Reputation;
Learning and teaching;
Research performance and standing;
University environment and engagement;
Organisational sustainability and capability (University of Technology Sydney, 2009).
These five domains map the strategic plan:
Source: The University of Technology Sydney (2009)
The performance is evaluated against these KPIs twice a year, being benchmarked internally against past trends and annual targets, or externally against the Australian Technology Network.
The University of Technology Sydney (UTS) is an example of an organization using KPIs and performance measures in practice for establishing a KPI framework. To view more performance reports, visit KPIs in practice section from smartKPIs.com, containing a free online catalogue of reports that illustrate the use of performance measures in practice by organizations from around the world (smartKPIs.com, 2011).
June 29, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Cost performance and Material handling KPIs dominate the “Top 25 Logistics and Distribution KPIs of 2010” report. The report presents in detail KPIs such as: “% On-time delivery”, “# Warehouse storage space”, and “$ Fuel cost”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Logistics and Distribution KPIs of 2010” report provides insights in the state of Logistics and Distribution performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
June 27, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Project schedule performance and Project cost performance dominate the “Top 25 Project Management KPIs of 2010”. The report presents in detail KPIs such as: “# Earned man-hours”, “% Project resource utilization” and “% Project budget variance at project end”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Project Management KPIs of 2010” report provides insights in the state of Project Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
The end of June marks in Australia the end of the financial year, a time to evaluate the past 12 months and reconfirm the plans for the next 12 months. In terms of growth, smartKPIs.com figures speak for themselves:
6500 KPI examples documented;
1034 KPIs in Practice reports analyzed and cataloged;
410 Blog posts written;
40 Example of organizational objectives listed;
36 iKPI profiles developed;
21 Performance Panorama interviews published.
Enabling these results are thousands of hours our research team spent on researching and analysing tens of thousands of performance management resources. The insights gained as part of this work were captured in a series of premium products launched over the last few months:
smartKPIs Premium, containing 1500 KPI examples documented in over 30 fields;
The Top KPIs of 2010 series of research reports, with 17 launched so far outlining over 400 KPI examples, proved to be the most popular with members of the smartKPIs.com community in 2010;
smartKPIs.com pre-populated templates, containing 24 products supporting the deployment of KPIs in organizations through scorecards, dashboard and entire performance management systems.
Over the year, members of the smartKPIs.com team travelled for research, conferences or workshop facilitation in Australia, England, Lebanon, Malaysia, Qatar, Romania, Scotland, UAE and Vietnam, reconfirming the commitment to learn from practice, integrate academic rigour/insights and deliver practical solutions.
June 21, 2011, Melbourne, Australia – smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales force effectiveness and Sales pipeline management KPIs dominate the ‘Top 25 Sales KPIs of 2010’ report. The report presents in detail KPIs such as: ‘% Sales growth in stores open at least 12 months’, ’% Closing ratio’, and ‘$ Revenue per successful call’, among other KPI examples reviewed by the smartKPIs.com research team. ‘Top KPIs of 2010’ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Sales KPIs of 2010” report provides insights in the state of Sales performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. With more than 150 KPI examples, Sales is one of the best covered functional areas on smartKPIs.com. (more…)
The series of interviews conducted by smartKPIs.com, media partner at the Balanced Scorecard Forum Dubai 2011, continues with Paul Niven, a highly respected and recognized author in Balanced Scorecard and Strategy formulation and execution, who also facilitated sessions and workshops within this event.
In a 4 minutes interview, he addressesthe main principles an organization should consider when starting the implementation of the Balanced Scorecard. Paul Niven ends the interview by describing his vision about the future and evolution of the Balanced Scorecard, after almost 20 years of the concept’s existence.
Source: smartKPIs.com YouTube channel (2011)
Note: The smartKPIs.com team thanks Mr. Paul Niven, Founder of SENALOSA and thought leader and author in Strategy Formulation and Execution, for having made possible the realization of this interview.
June 21, 2011, Melbourne, Australia – smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Planning and Quality Performance KPIs dominate the “Top 25 Portfolio Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Projects per project manager”,”# Milestones per project plan”, and “$ Average project budget size”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Portfolio Management KPIs of 2010” report provides insights in the state of Portfolio Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
June 17, 2011, Melbourne, Australia –smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Knowledge Database Management and Knowledge Sharing KPIs dominate the “Top 25 Knowledge Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Age of documents in knowledge repository”, “% Employees that contribute to the knowledge base”, and “# Publications on the corporate intranet”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Knowledge Management KPIs of 2010” report provides insights in the state of Knowledge Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
"http://t.co/rKwNCFJ9 Another useful resource is the review conducted by The KPI Institute in the use of Balanced Scorecard in practice:..."
smartKPIs
--- Thu 05 Apr 2012 01:24 ---
"http://t.co/I4PN5j1c Hence the issue with labeling financial KPIs as lagging indicators. They may as well be considered leading..."
smartKPIs
--- Thu 05 Apr 2012 01:07 ---
"Job opportunity: Analyst, Business Performance Management at Talisman Energy Inc. - Calgary, Canada Area #jobs http://t.co/40Qdqnp4"
smartKPIs
--- Thu 05 Apr 2012 01:01 ---
"Australia and New Zealand chief information officers are set to increase mobile technologies and business intelligence…http://t.co/QdVVGtdn"
smartKPIs
"15 largest U.S. carriers show improvements in basic performance measures, according to latest Airline Quality Rating r…http://t.co/nhPF87VG"
smartKPIs
August 4, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales Performance and Sales Management dominate the “Top 25 Retail KPIs of 2010”. The report presents in detail KPIs such as: “# Inventory to sales ratio (ISR)”, “% Same store sales growth” and “$ Sales per unit area”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/img-premium-ad-right-photo-47.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/cover-HR-toolkit-photo-34.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/cover-HR-scorecard-photo-32.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/Cover-KPIs-for-Real-Estate-Agency-Scorecard-photo-39.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/coperti-Call-Center-2-photo-50.jpg&wl=90)
![[no image]](http://www.smartkpis.com/libs/phpThumb/phpThumb.php?src=/photos/products/coperti-5-photo-13.jpg&wl=90)