Archive for the ‘Measure’ Category
Friday, August 12th, 2011
August 12, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that “Diagnosis and Treatment” and “Workload and Productivity” KPIs dominate the “Top 25 Healthcare KPIs of 2010”. The report presents in detail KPIs such as: “% Hospital bed occupancy rate”, “# Average daily census” and “# Hospital-acquired infections”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Healthcare KPIs of 2010” report provides insights in the state of Healthcare performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
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Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Healthcare KPIs of 2010, Top Healthcare KPIs, Top KPIs
Posted in Business Intelligence, KPI, KPIs in practice, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Tuesday, August 9th, 2011
Photo source: http://somnulescu.com
Fact: businesses are concerned to measure their success in social media. The question is how they can do it. So, how important is to have hundreds or thousands of “likes” if these “likes” fail to engage beyond their initial subscription? So, social media ROI should be based on “interaction and engagement” as primary goal, could be increase sales, share of voice, brand sentiment and many other things but, it’s also important to measure, monitor and compare with other investments in order to be sure that your money is spent wisely.
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Tags: 10 KPIs for social media ROI, KPIs in social media, social media ROI, success in social media
Posted in KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Wednesday, August 3rd, 2011
August 4, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Sales Performance and Sales Management dominate the “Top 25 Retail KPIs of 2010”. The report presents in detail KPIs such as: “# Inventory to sales ratio (ISR)”, “% Same store sales growth” and “$ Sales per unit area”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Retail KPIs of 2010” report provides insights in the state of Retail performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Best KPI, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Metrics, Performance Measures, retail KPIs, Top 25 Retail KPIs of 2010, Top KPIs, Top Retail KPIs
Posted in Customized KPI library, KPI, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Tuesday, July 26th, 2011
 "Executive Scorecard")
Executive Scorecard: Vice President of IT Operations, Source: www.hp.com, 2011
According to a recent press release, HP announced that it has launched a new software suite to operationalize measure and improve IT performance. Tech Directors require standardized instruments that measure efficiently and improve performance. Having a comprehensive overview of IT performance enables Chief Information Officers (CIOs) to deliver an Instant-On Enterprise which incorporates everything he does in order to serve customers, employees, partners and citizens with all they need, instantly.
Today, most key performance indicators (KPIs) for IT systems are widely dispersed and collected by using different methods. This is creating management deficiencies which may slow responses to changing priorities and market circumstances.
CIO Assessment and Cloud Assessment tools help clients quickly evaluate their current level of IT Performance Management maturity.
HP’s IT Performance Suite is swiftly proving critical to the success of CIOs and the VP of IM in particular because it provides control and visibility into information across the enterprise.
Reference:
HP Press Release (2011), HP Unveils Performance Suite for the Instant-On Enterprise, available at: http://www.hp.com/hpinfo/newsroom/press/2011/110601xa.html
Tags: HP's IT Performance Suite, IT performance, IT Performance Suite, Key Performance Indicators, KPIs for IT
Posted in Business Intelligence, KPI, Measure, Performance Management, Performance Measurement | No Comments »
Monday, July 25th, 2011
A recently conducted survey What’s Working™ (Mercer, 2011) in USA indicates that nearly one in three (32%) US workers is seriously considering leaving the organization now, the rate increasing sharply from 23% in 2005. Mindy Fox, Senior Partner at Mercer & US Region Leader mentioned that “the business consequences of this erosion in employee sentiment are significant, and clearly the issue goes far beyond retention. Diminished loyalty and widespread apathy can undermine business performance, particularly as companies increasingly look to their workforces to drive productivity gains and spur innovation”(Mercer, 2011).
The study results reflect that:
- Only 43% of US employees believe they are doing enough to financially prepare for retirement;
- Only 68% of employees rate their overall benefits program as good or very good, down from 76% in 2005, while 59% say they are satisfied with their health care benefits, down from 66%;
- Base pay, the most important element of the employment deal, is less satisfying for employees (53% satisfied with base pay, compared with 58% in 2005);
- Scores for career development and performance management improved compared to the study results from 2005, remaining however low: only 42% of employees today agree that promotions go to the most qualified employees in their organization, up from 29% in 2005, while 46% agree that their organization does an adequate job of matching pay to performance, up from 33% (Mercer, 2011).
Key measures regarding employee engagement registered low scores also, while intention to leave the organization is up across all employee segments, with the youngest workers most likely to be looking for a departure – 40% of employees age 25–34 and 44% of employees 24 and younger:
Key engagement measures show consistent decline among US workers
Youngest workers most likely to be ‘seriously considering leaving’ today
The What’s Working™ survey was realized over the past two quarters among nearly 30,000 workers in 17 countries, including 2,400 workers in the US. The survey, last conducted in the US in 2005, includes more than 100 questions on a range of work-related topics and reflects the overall demographics of the US workforce in terms of age, gender and job level. This research also is being conducted in 16 other countries worldwide (Mercer, 2011).
Reference
Mercer (2011), One in two US employees looking to leave or checked out on the job, says What’s Working research, available at: http://www.mercer.com/press-releases/1418665 (accessed 25 July 2011)
Tags: base pay, Employee Engagement, loyalty, Mercer, pay for performance, retention, What’s Working™
Posted in Measure, Performance Management, Report | No Comments »
Thursday, July 21st, 2011
Businesses, from the production sector have more data than ever before, stored in more than one system and places, are used in different ways. Progress in information technology has fueled this explosive increase opportunity both in creating fresh ways for producers in order to reach new markets and clients and complexity in an effort to collect, manage and interpret data and information which can help guide them through success.
After analyzing Ventana’s Research study in examining business analytics in manufacturing, Nicole Stempak has 10 recommendations for manufacturers wishing to improve their performance through business analytics:
- Assess the maturity of your business analytics, selecting KPIs is a learning experience, a journey in itself.
- Look for business analytics tools that are easy to use and flexible
- Look for tools that support a range of roles in a manufacturing environment.
- Ensure business analytics are widely accessible, while some KPIs are widely used across organisations, others are unique to each organisations as they reflect their strategy and specific conditions of operating.
- Don’t let inferior data undermine use of business analytics and metrics.
- Replace spreadsheets as tools for business analytics.
- It helps when IT and the lines of business work together on analytics.
- Understand the value of predictive and forward-looking analytics.
- Address barriers standing in the way of improving business analytics and performance.
- Resources must be adequate to enable investment in technology to make analytics easy to access and use.
In conclusion clarify what you want to achieve. If you want to improve things and learn from KPIs, you should not avoid selecting challenging KPIs, difficult to measure or difficult to improve. The easy choice is selecting KPIs that make you look good. While this may serve some purpose on the short term, on the medium to long term it will impact the relevance and credibility of KPIs in the organisation.
References:
BusinessFinance (2011), 10 Ways to Get the Most Out of Business Analytics available at: http://businessfinancemag.com/article/10-ways-get-most-out-business-analytics-0720 (accessed 21 July 2011)
BusinessFinance (2011), Business Analytics Still in Infancy Stage in Manufacturing available at: http://businessfinancemag.com/article/business-analytics-still-infancy-stage-manufacturing-0718 (accessed 21 July 2011)
Tags: business analytics in manufacturing, Key Performance Indicators, KPI, Ventana Research
Posted in Business Intelligence, KPI, Measure, Performance Management, Performance Measurement | No Comments »
Tuesday, July 5th, 2011
MetroGIS represents a regional geographic information system initiative serving Minnesota metropolitan area, with a strong orientation towards performance measurement and a transparent and accountable approach regarding its stakeholders.
The performance measurement plan updated in September 2009 starts with stating the MetroGIS Purpose / Mission: “The mission of MetroGIS is expanded stakeholders’ capacity to address shared geographic information technology needs, through a collaboration of organizations that serve the Twin Cities Metropolitan Area” (MetroGIS, 2009).
Further on, the MetroGIS performance measurement plan presents a set of performance measures grouped by stakeholders:
Source: MetroGIS (2009)
MetroGIS represents an example of how KPIs and performance measures can be applied in practice, establishing a performance measurement framework. For more details, visit MetroGIS annual reports, deliverables and outcomes.
Reference
MetroGIS (2009), MetroGIS Performance Measurement Plan Update, available at: http://www.metrogis.org/benefits/perf_measure/2009_perfmeas_rept.pdf (accessed 5 July 2011)
Tags: Accountability, annual reports, deliverables, MetroGIS, Mission, outcomes, performance, performance plan, Stakeholders
Posted in Case Study, KPIs in practice, Measure, Performance Management, Performance Measurement | No Comments »
Friday, July 1st, 2011
The University of Technology Sydney (UTS) implemented the Key Performance Indicator (KPI) Framework, in order to support management decision making process, by providing informative insights for the Council, the Executive and senior management.
The framework incorporates 22 university-wide KPIs over five interdependent performance domains:
- Reputation;
- Learning and teaching;
- Research performance and standing;
- University environment and engagement;
- Organisational sustainability and capability (University of Technology Sydney, 2009).
These five domains map the strategic plan:
Source: The University of Technology Sydney (2009)
The performance is evaluated against these KPIs twice a year, being benchmarked internally against past trends and annual targets, or externally against the Australian Technology Network.
The University of Technology Sydney (UTS) is an example of an organization using KPIs and performance measures in practice for establishing a KPI framework. To view more performance reports, visit KPIs in practice section from smartKPIs.com, containing a free online catalogue of reports that illustrate the use of performance measures in practice by organizations from around the world (smartKPIs.com, 2011).
References
The University of Technology Sydney (2009), Key Performance Indicators, available at: http://www.pqu.uts.edu.au/tracking-performance/key-performance-indicators.html (accessed 30 June 2011)
smartKPIs.com (2011), KPIs in practice – University of Technology Sydney, available at: http://www.smartkpis.com/kpi_examples_in_practice/university-of-technology-sydney-performance-report-any-industry-1267.html (accessed 1 July 2011)
Tags: academic performance, Education KPIs, University KPIs, University of Technology Sydney
Posted in Case Study, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Monday, June 27th, 2011
June 27, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Project schedule performance and Project cost performance dominate the “Top 25 Project Management KPIs of 2010”. The report presents in detail KPIs such as: “# Earned man-hours”, “% Project resource utilization” and “% Project budget variance at project end”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Project Management KPIs of 2010” report provides insights in the state of Project Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, smartKPIs, Top 25 Project Management KPIs of 2010, Top KPIs, Top Project Management KPIs
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
August 12, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that “Diagnosis and Treatment” and “Workload and Productivity” KPIs dominate the “Top 25 Healthcare KPIs of 2010”. The report presents in detail KPIs such as: “% Hospital bed occupancy rate”, “# Average daily census” and “# Hospital-acquired infections”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
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