Archive for the ‘Performance Management’ Category
Friday, December 2nd, 2011
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 7000 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few weeks on publishing examples from the utilities industry and the online presence – eCommerce functional area.
The functional areas with the highest number of KPI examples are:
The industries with the highest number of documented performance measures are:
Example of a documented performance indicator: # Hours gas pipeline not operational.
smartKPIs Premium
The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,900 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.
Example of a performance measure that was documented for smartKPIs Premium section: $ Telecom subscriber acquisition cost.
registered members
Tags: Customised KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI, KPIs Premium, Library of KPIs, Metrics, Performance Indicator, Performance Measures
Posted in Customized KPI library, KPI, Library of KPI examples, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Monday, November 21st, 2011
Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6900 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few weeks on publishing examples from the corporate services functional area and the IT sector.
The functional areas with the highest number of KPI examples are:
The industries with the highest number of documented performance measures are:
Example of a documented performance indicator: # System Development Life Cycle (SDLC) exceptions granted.
smartKPIs Premium
The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,900 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.
Example of a performance measure that was documented for smartKPIs Premium section: % Repeat customers.
registered members
Tags: Customised KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI, KPIs Premium, Library of KPIs, Metrics, Performance Indicator, Performance Measures
Posted in Customized KPI library, KPI, Library of KPI examples, Measure, Performance Management, Performance Measurement, smartKPIs.com | No Comments »
Friday, November 11th, 2011
We are pleased to recommend you The Winter School in Managing Dynamic Complexity in the Public Sector: a System Dynamics-based Balanced Scorecard Approach, a course offered by the University of Palermo (Italy) with the support of School of Government, University of North Carolina (USA).
The event will be held at the Faculty of Political Sciences, Via Maqueda 324, Palermo, between December 12th -16th 2011.
The course is part of the curriculum of the International Ph.D. program in Model Based Public Planning, Policy Design and Management which is jointly run with the Universities of Bergen (Norway) and Nijmegen (The Netherlands).
The Winter School will focus on the topic of Dynamic Balanced Scorecards (DBSCs).
More topics:
Also, for more information, please download the Programme WS 2011 PDF.
Tags: Balanced Scorecard, BSC Conference, Carmine Bianchi, Dynamic Balanced Scorecards, Performance Management, Public Policy, System Dynamics, University of Palermo
Posted in Balanced Scorecard, Events, Performance Management | No Comments »
Tuesday, November 1st, 2011
An interesting approach to using KPIs in the academic sector is provided by the Lancaster University, featured in smartKPIs.com’s KPI in practice section. Click on the image below for a larger view:
Source: http://www.lancs.ac.uk/vc/kpi.htm
For more details see the Lancaster University KPIs in practice record.
Tags: kpis for academia, lancaster university, univeristy kpi, University KPIs
Posted in KPI, KPIs in practice, Measure, Performance Management, Performance Measurement, Uncategorized, smartKPIs.com | No Comments »
Friday, September 2nd, 2011
September 2, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Claim processing and Policy sales KPIs dominate the “Top 25 Insurance KPIs of 2010”. The report presents in detail KPIs such as: “# Insurance claim processing time”, “% Policy renewal rate” and “# Insurance underwriting time”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Insurance KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich dataset, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Insurance KPIs of 2010, Top Insurance KPIs, Top KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Tuesday, August 30th, 2011
August 29, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Financial results and Transaction parameters KPIs dominate the “Top 25 Real Estate Transactions KPIs of 2010”. The report presents in detail KPIs such as: “# Apartment size”, “# Price-to-rent ratio” and “% Capitalization rate”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Real Estate Transactions KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich dataset, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Real Estate Transactions KPIs of 2010, Top KPIs, Top Real Estate Transactions KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, August 26th, 2011
August 29, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Financial results and Transaction parameters KPIs dominate the “Top 25 Real Estate Transactions KPIs of 2010”. The report presents in detail KPIs such as: “# Apartment size”, “# Price-to-rent ratio” and “% Capitalization rate”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Real Estate Transactions KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich dataset, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 State Government KPIs of 2010, Top KPIs, Top State Government KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Thursday, August 25th, 2011
August 25, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Academic performance and Student experience KPIs dominate the “Top 25 Academic Education KPIs of 2010”. The report presents in detail KPIs such as: “% Attendance rate per course”, “% Drop-out rate” and “# National examination score”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Academic Education KPIs of 2010” report provides insights in the state of Academic Education performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Academic Education KPIs of 2010, Top KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Wednesday, August 24th, 2011
August 25, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Revenue and Positioning KPIs dominate the “Top 25 Business Consulting KPIs of 2010”. The report presents in detail KPIs such as: “% Realization rate”, “# Labor multiplier” and “% Chargeable ratio”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Business Consulting KPIs of 2010” report provides insights in the state of Business Consulting performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Business Consulting KPIs of 2010, Top Business Consulting KPIs, Top KPIs
Posted in Business Intelligence, Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Tuesday, August 23rd, 2011
August 24, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Occupancy and Service KPIs dominate the “Top 25 Restaurant KPIs of 2010”. The report presents in detail KPIs such as: “$ Revenue per available seat hour (RevPASH)”, “% Canceled reservations” and “# Complaints per restaurant order”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Restaurant KPIs of 2010” report provides insights in the state of restaurant performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Restaurant KPIs of 2010, Top KPIs, Top Restaurant KPIs
Posted in Events, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Thursday, August 18th, 2011
smartKPIs.com Performance Architect update 45/2011
An interesting question I came across this week got me thinking. The question, rather rhetorical was along the lines of: “Why follow some model developed by a consultant when hundreds of smart people from hundreds of companies have spend tens of years developing and refining models line Baldrige and EFQM?”
The long answer to such a question, from my perspective is the following:
- For the same reason the several of the dozen companies involved in the Nolan Norton Institute study experimented in 1990 with Balanced Scorecard prototypes expanded from Art Schneiderman’s original “Corporate Scorecard” piloted at Analog Devices. It is a classic tale of practitioner insight, mixed with academic rigour and consulting acumen and embraced by organizations willing to innovate while contributing to the enrichment of management as a discipline. (Details in the preface of Kaplan and Norton’s 1996 book.)
- For the same reason Motorola’s CEO Bob Galvin embraced in 1985 the quality improvement ideas expressed in a research report by two of its employees: Mikel Harry, PhD. (academic rigour) and Bill Smith (practitioner insight, with 35 years of experience in engineering and quality assurance). Their proposed MAIC problem-solving approach became a stepping stone in the evolution of Six Sigma. The D was added by IBM and other early adopters after Motorola winning the Baldrige Award in 1988.
- For the same reason why after being presented in an efficiency report to the Executive Committee, Donaldson Brown’s return on investment formula was adopted by Du Pont in 1912. Brown was a 27 years old engineering graduate at the time. The subsequent work done by Brown at Du Pont and General Motors is legendary, with many cost accounting techniques and principles such as Return on Investment, Return on Equity, Forecasting and Flexible being established and used in a corporate context. They were gradually adopted by corporate America and grew to became part of the financial fabric of today’s corporate environment.
The short answer to the question is innovation and progress. Management is constructivist in nature. It is based on innovative ideas being proposed, tested and followed as they prove their value.
My 15 years of work as a management practitioner and consultant and 6 years of academic research offered me the opportunity to analyze plenty of models, frameworks, methodologies and abstract concepts. Some of them are puerile, some of them make sense to me, some of them don’t make sense to me, but make sense to others, many of them are trademarked in an effort to protect and monetize and lots of good work is inaccessible to many due to it being published in academic journals. My advice to anyone, be it consultant, researcher or practitioner is to never stop learning and exploring with an open mind. Great management concepts do not emerge overnight. Over time, some ideas lead to others, some impractical tools had some good points that inspired new hybrids, many organizations had the courage to support innovative staff members and consultant promoted prototypes and great things happened.
Then again, we have the option to put blinkers on and follow industry standards, widely recognized methodologies and popular management tools. That is perfectly fine, too. I myself hold a TOGAF certification (Enterprise Architecture) and I am an PRINCE2 certified practitioner (Project Management). That didn’t stop me to learn about and use components of the Zachman Framework, DODAF, FEAF (Enterprise Architecture), as well as PMBOK and other hybrid project management concepts. I enjoy exploring and generating my own taxonomies, typologies and conceptual systems.
Earlier this year, Gary Hamel launched a call for Management 2.0 in his blog posts: Inventing Management 2.0 and Improving our capacity to manage. The movement is already gaining traction at: The Management Innovation eXchange (MIX) and is supported by academic institutions (i.e London Business School), Industry Organizations (i.e. Dell, National Australia Bank) and research drive consulting companies (i.e. McKinsey&Company and Gartner). In my opinion, such a triumvirate is essential for progressing administrative science theory and practice.
Gary Hamel’s answer to the above question would probably be: It’s time to reinvent management. You can help.
Aurel Brudan
Performance Architect,
www.smartKPIs.com
Tags: Bob Galvin, Gary Hamel, Kaplan, MIX, Norton, ROI, Six Sigma
Posted in Balanced Scorecard, Performance Architect update, Performance Management, smartKPIs.com | No Comments »
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