Archive for the ‘KPIs in practice’ Category
Wednesday, December 14th, 2011
Recently, the smartKPIs.com team has come across two very different data gathering approaches for the Net Promoter Score:
1. Booking.com
- A good example of how to streamline data gathering by automation;
- Data relevance is also high, due to the timing, as the questionnaire is completed at the touchpoint, upon transaction completion.
2. The branch of a major bank based in Australia
- A poorly implemented questionnaire, as data processing requires additional resources;
- Data relevance is high, due to the timing, as the questionnaire is completed at the touchpoint, upon transaction completion.
- The major issue here is the hybrid NPS approach as the question is not properly formulated, the scale is not correctly implemented (1 to 10 instead of 0 to 10) and the ratings are clustered in two options making the calculation of the NPS impossible.
For more details on the NPS visit: Net Promoter Score KPI.
Tags: Net Promoter Score, NPS, NPS calculation
Posted in KPI, KPIs in practice, Measure | No Comments »
Tuesday, November 1st, 2011
An interesting approach to using KPIs in the academic sector is provided by the Lancaster University, featured in smartKPIs.com’s KPI in practice section. Click on the image below for a larger view:
Source: http://www.lancs.ac.uk/vc/kpi.htm
For more details see the Lancaster University KPIs in practice record.
Tags: kpis for academia, lancaster university, univeristy kpi, University KPIs
Posted in KPI, KPIs in practice, Measure, Performance Management, Performance Measurement, Uncategorized, smartKPIs.com | No Comments »
Monday, September 5th, 2011
September 5, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Financial outcomes and Reservations KPIs dominate the “Top 25 Hotel KPIs of 2010”. The report presents in detail KPIs such as: “$ Cleaning cost per room”, “$ Gross operating profit per available room (GOPPAR)” and “% Internet bookings”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Hotel KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Hotel KPIs of 2010, Top Hotel KPIs, Top KPIs
Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, September 2nd, 2011
September 2, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Claim processing and Policy sales KPIs dominate the “Top 25 Insurance KPIs of 2010”. The report presents in detail KPIs such as: “# Insurance claim processing time”, “% Policy renewal rate” and “# Insurance underwriting time”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Insurance KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich dataset, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Insurance KPIs of 2010, Top Insurance KPIs, Top KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Tuesday, August 30th, 2011
August 29, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Financial results and Transaction parameters KPIs dominate the “Top 25 Real Estate Transactions KPIs of 2010”. The report presents in detail KPIs such as: “# Apartment size”, “# Price-to-rent ratio” and “% Capitalization rate”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Real Estate Transactions KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich dataset, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Real Estate Transactions KPIs of 2010, Top KPIs, Top Real Estate Transactions KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, August 26th, 2011
August 29, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Financial results and Transaction parameters KPIs dominate the “Top 25 Real Estate Transactions KPIs of 2010”. The report presents in detail KPIs such as: “# Apartment size”, “# Price-to-rent ratio” and “% Capitalization rate”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Real Estate Transactions KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich dataset, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 State Government KPIs of 2010, Top KPIs, Top State Government KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Friday, August 26th, 2011
The Economist analyzed in a recent article which economies have fared best and worst during the global financial crisis. The article highlights that the real GDP is no longer the best measure for comparing output, because of demographic changes. Canada, like the United States, has a fast-growing population, whereas the number of Germans and Japanese has started to shrink (The Economist, 2011).
The Economist considers the Real GDP per head to be a better measure in order to offer an accurate comparison among worldwide economies’ performance.
Reference
The Economist (2011), Deep freeze, available at: http://www.economist.com/blogs/dailychart/2011/08/gdp-recovery-recession (accessed 23 August 2011)
Tags: economies, GDP, GDP per person, global financial crisis, real GDP, The Economist
Posted in KPI, KPIs in practice, Measure | No Comments »
Thursday, August 25th, 2011
August 25, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Academic performance and Student experience KPIs dominate the “Top 25 Academic Education KPIs of 2010”. The report presents in detail KPIs such as: “% Attendance rate per course”, “% Drop-out rate” and “# National examination score”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Academic Education KPIs of 2010” report provides insights in the state of Academic Education performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Academic Education KPIs of 2010, Top KPIs
Posted in KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Wednesday, August 24th, 2011
August 25, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Revenue and Positioning KPIs dominate the “Top 25 Business Consulting KPIs of 2010”. The report presents in detail KPIs such as: “% Realization rate”, “# Labor multiplier” and “% Chargeable ratio”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Business Consulting KPIs of 2010” report provides insights in the state of Business Consulting performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Business Consulting KPIs of 2010, Top Business Consulting KPIs, Top KPIs
Posted in Business Intelligence, Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Tuesday, August 23rd, 2011
August 24, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Occupancy and Service KPIs dominate the “Top 25 Restaurant KPIs of 2010”. The report presents in detail KPIs such as: “$ Revenue per available seat hour (RevPASH)”, “% Canceled reservations” and “# Complaints per restaurant order”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Restaurant KPIs of 2010” report provides insights in the state of restaurant performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
Tags: Customized KPI library, Database of KPIs, Indicators, Key Performance Indicator, Key Performance Indicators, KPI example, Library of KPIs, Metrics, Performance Measures, Top 25 Restaurant KPIs of 2010, Top KPIs, Top Restaurant KPIs
Posted in Events, KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »
Monday, August 15th, 2011
One of the most comprehensive means of measuring and monitoring healthcare outcomes, quality, access, efficiency, and equity in the United States was designed in 2006 and updated in 2008, known as the National Scorecard on U.S. Health System Performance.
The scorecard contains 37 core Key Performance Indicators grouped in five dimensions of health system performance: healthy lives, quality, access, efficiency, and equity. U.S. average performance is compared with benchmarks drawn from the top 10 percent of U.S. states, regions, health plans, hospitals, or other providers or top-performing countries (The Commonwealth Fund Commission on a High Performance Health System, 2008).
Source: The Commonwealth Fund Commission on a High Performance Health System (2008)
In 2011, The Commonwealth Fund published a new national scorecard dedicated to Child Health System: The State Scorecard on Child Health System Performance, 2011, that examines states’ performance on 20 key indicators of children’s health care access, affordability of care, prevention and treatment, the potential to lead healthy lives, and health system equity. (more…)
Tags: benchmarks, health system, Healthcare KPI examples, healthcare kpis, national scorecard, Scorecard, Securing a Healthy Future: The Commonwealth Fund State Scorecard on Child Health System Performance, The Commonwealth Fund Commission on a High Performance Health System
Posted in Balanced Scorecard, Case Study, KPI, KPIs in practice | No Comments »
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