By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team to gain insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.
The discussion with Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance at Infosys, reveals insightful findings regarding:
- How the idea with the Relationship Scorecard emerged and how it is used within the organization;
- How the Scorecard has helped Infosys;
- What are the main challenges in using it.
We invite you to watch this video and find out the answers to these questions and more on relationship performance management:
Note: smartKPIs.com thanks Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance, Infosys Technologies, for having made possible the realization of this interview.
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