August 24, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Occupancy and Service KPIs dominate the “Top 25 Restaurant KPIs of 2010”. The report presents in detail KPIs such as: “$ Revenue per available seat hour (RevPASH)”, “% Canceled reservations” and “# Complaints per restaurant order”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Restaurant KPIs of 2010” report provides insights in the state of restaurant performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team to gain insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.
The discussion with Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance at Infosys, reveals insightful findings regarding:
How the idea with the Relationship Scorecard emerged and how it is used within the organization;
How the Scorecard has helped Infosys;
What are the main challenges in using it.
We invite you to watch this video and find out the answers to these questions and more on relationship performance management:
Note: smartKPIs.com thanks Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance, Infosys Technologies, for having made possible the realization of this interview.
Twitter has acquired BackType, a social analytics platform that helps companies understand their social impact.
For Twitter this acquisition gives the ability to analyze its network of tweets. Twitter will help brands and agencies to understand the business impact of social media. Analyzing the mass of comments and tweets surrounding a URL from around the Internet, Twitter will be able to demonstrate the value of a single link. From a marketing perspective, marketers will be able to track what elements are influencing their successes, they can measure, the value of engagement, the reach of their tweets and content and other KPIs such as revenue, page views, sing ups, downloads, sales and more.
The financial terms of the acquisition were not disclosed, but it can be assumed that the value brought to the both companies is substantial. Twitter is now estimated at approximately $7 billion.
Continuing the series of interviews conducted at the Balanced Scorecard Forum Dubai 2011, today’s blog post features Mrs. Aisha Abdulla Miran, Director Performance Management Division, The Executive Council from Dubai, UAE.
Some of the aspects discussed by Mrs. Miran refer to:
The performance management journey in the Dubai Executive Council;
Some of the challenges and pitfalls in the Balanced Scorecard implementation;
What will be the next steps.
We invite you to watch this video and find out the answers to these questions and more on performance management and the Balanced Scorecard:
Note: smartKPIs.com thanks Mrs. Aisha Abdulla Miran, Director Performance Management Division, Dubai Executive Council, for having made possible the realization of this interview.
The 3rd Summer School on Managing Dynamic Complexity in the Public Sector: a System Dynamics-based Balanced Scorecard Approachis an elective course offered by the University of Palermo (Italy) with the support of University of North Carolina (USA). It also is part of the curriculum of the International Ph.D. program in “Model Based Public Planning, Policy Design and Management” which is jointly run with the Universities of Bergen (Norway) and Nijmegen (The Netherlands).
The event will be held in Mondello (Palermo), at Addaura Hotel, between 17th-22th of July, 2011.
The Summer School is explicitly oriented to Ph.D. students and researchers in the Public Administration, Public Policy and Management fields. Attending the Summer School also can be useful for practitioners in various public sector fields and consultants.
The Summer School follows the successful experience of the Summer Schools held in 2009 and 2010. In both years the events hosted 21 participants coming from different countries around the world.
In 2009 the Summer School was held in Ustica (a flourishing island located 60 kms North of Palermo), with students attending from different parts of the world (Brazil, Egypt, Holland, Mozambique, Norway, Poland, Venezuela, and Italy) on the topic of „Model Based Public Planning, Policy Design, and Management: a System Dynamics approach”.
In 2010 the Summer School was held in a 4-star hotel located in Mondello (Palermo). The School covered the topic of public sector performance, framing this subject around the viewpoints of different public sector industries. Examples and peculiarities of System Dynamics applications to specific industries of Health Care, Public Utilities, Energy, Housing, Public Works, and Social Services were provided. Participants were involved in working with teams to apply System Dynamics modelling to their own research fields.
To build on last year’s experience, this year the Summer School will focus on the topic of Dynamic Balanced Scorecards (DBSCs).
The series of interviews conducted by smartKPIs.com, media partner at the Balanced Scorecard Forum Dubai 2011, continues with Paul Niven, a highly respected and recognized author in Balanced Scorecard and Strategy formulation and execution, who also facilitated sessions and workshops within this event.
In a 4 minutes interview, he addressesthe main principles an organization should consider when starting the implementation of the Balanced Scorecard. Paul Niven ends the interview by describing his vision about the future and evolution of the Balanced Scorecard, after almost 20 years of the concept’s existence.
Source: smartKPIs.com YouTube channel (2011)
Note: The smartKPIs.com team thanks Mr. Paul Niven, Founder of SENALOSA and thought leader and author in Strategy Formulation and Execution, for having made possible the realization of this interview.
June 17, 2011, Melbourne, Australia –smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Knowledge Database Management and Knowledge Sharing KPIs dominate the “Top 25 Knowledge Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Age of documents in knowledge repository”, “% Employees that contribute to the knowledge base”, and “# Publications on the corporate intranet”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Knowledge Management KPIs of 2010” report provides insights in the state of Knowledge Management performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)
June 14, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Efficiency and Effectiveness, Order lifecycle management and Complaints Management dominate the “Top 25 Customer Service KPIs of 2010”. The report presents in detail KPIs such as: % On-time delivery, # Time to rectify defects and % Customer complaints due to poor service or product quality, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The “Top 25 Customer Service KPIs of 2010” report provides insights in the state of Customer Service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. (more…)
smartKPIs.com, media partner at the Balanced Scorecard Forum Dubai 2011, has conducted a series of interviews reflecting the use of Balanced Scorecard in organizations and its evolution during its 20 years of existence. One of the interviews conducted by the smartKPIs.com team present at the Balanced Scorecard Forum Dubai 2011 refers to how Performance Management is perceived and done within the Central Bank of Nigeria.
The person interviewed is Mr. Walter Ahrey, Director Strategy and Performance at the Central Bank of Nigeria. Some of the aspects mentioned by Mr. Ahrey refer to:
What performance represents for the Central Bank of Nigeria;
How performance is managed within the Central Bank of Nigeria;
What are the main challenges in the process of managing performance that the bank faces.
To find out the answers to these questions and more insights on the topic, we invite you to watch the video below:
Source: smartKPIs.com YouTube channel (2011)
Note: smartKPIs.com thanks Mr. Walter Ahrey, Director Strategy and Performance at the Central Bank of Nigeria for having made possible the realization of this interview.
Walter Ahrey – Director Strategy and Performance – Central Bank of Nigeria
June 3, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Asset / Portfolio Management, Financial Stability, Forecasts & Valuation, Liquidity and Profitability dominate the “Top 25 Finance KPIs of 2010“. The report presents in detail KPIs such as: # Berry ration, # Labor multiplier and% Capital acquisition ratio, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world. (more…)
June 1, 2011, Melbourne, Australia – smartKPIs.com (www.smartKPIs.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Planning and Reporting, Transactions / Accounts Payable / Accounts Receivable dominate the “Top 25 Accounting KPIs of 2010“. The report presents in detail KPIs such as: $ Cost of goods sold (COGS), # Days in accounts receivable and% Billing accuracy, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world. (more…)
"http://t.co/rKwNCFJ9 Another useful resource is the review conducted by The KPI Institute in the use of Balanced Scorecard in practice:..."
smartKPIs
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"http://t.co/I4PN5j1c Hence the issue with labeling financial KPIs as lagging indicators. They may as well be considered leading..."
smartKPIs
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"Job opportunity: Analyst, Business Performance Management at Talisman Energy Inc. - Calgary, Canada Area #jobs http://t.co/40Qdqnp4"
smartKPIs
--- Thu 05 Apr 2012 01:01 ---
"Australia and New Zealand chief information officers are set to increase mobile technologies and business intelligence…http://t.co/QdVVGtdn"
smartKPIs
"15 largest U.S. carriers show improvements in basic performance measures, according to latest Airline Quality Rating r…http://t.co/nhPF87VG"
smartKPIs
August 24, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Occupancy and Service KPIs dominate the “Top 25 Restaurant KPIs of 2010”. The report presents in detail KPIs such as: “$ Revenue per available seat hour (RevPASH)”, “% Canceled reservations” and “# Complaints per restaurant order”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
The 3rd Summer School on 
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