Archive for September, 2011

Social Media in 2011

Friday, September 16th, 2011

Photo source: http://blog.nielsen.com/nielsenwire/social/ (2011)

The latest Nielsen report provides some interesting data on how powerful is social media’s influence on consumer behavior both online and offline:

  • In the U.S. social networks and blogs reached nearly 80% of the active U.S. Internet users and continue to grow;
  • 48% of these consumers responded to a retailer’s offer posted on Twitter or Facebook;
  • 53% of active adult social network follow a brand;
  • 32% of  active adult social network follow a celebrity;
  • 70% of active adult social networkers shop online;
  • Most of the time spent online is on social networks and blogs;
  • Men are more likely to visit LinkedIn and Wiki;
  • Facebook is number one in the US;
  • Almost 40%of social media users access the content from their mobile phone;

References:

Nielsen (2011), Social Media Report: Q3 2011 available at: http://blog.nielsen.com/nielsenwire/social/ (accesed 16 September 2011)

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Top 5 Social Media Networks in 2011

Thursday, September 15th, 2011

Photo source: pavelarcana.com (2011)

A new report on social media from Nielsen reveals that Facebook dominates the Top 5 Social Media Networks among U.S. users.

The most popular 5 Social Media Networks in 2011 are:

  1. Facebook – with 140,33 million unique visitors from the United States. in May 2011 and with more than 750 million active users worldwide, Facebook is the number one by the number of users, this is also one of the reasons for being number one seller of display advertising in the US according to  eMarketer’s research.
  2. Blogger – with 50,055 million unique visitors from the United States in May 2011 is the second social media platform in the United States. Blogger is a blog-publishing service that allows private or multi-user blogs with time-stamped entries. The blogs are hosted by Google at subdomain of blogspot.com. (more…)

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Over 6700 Key Performance Indicator (KPI) examples on www.smartKPIs.com

Wednesday, September 7th, 2011

Registered members of the www.smartKPIs.com community can now select their Key Performance Indicators (KPIs) from over 6700 performance measures documented and published in the online repository. The smartKPIs.com research team focused over the last few days on publishing examples from the healthcare industry and the government sector.

The functional areas with the highest number of KPI examples are:

The industries with the highest number of documented performance measures are:

Example of a documented performance indicator: # Adverse events prevalence.

smartKPIs Premium

The ‘gold standard‘ in KPI documentation is now available on smartkpis.com. At the core of smartKPIs Premium is a set of over 1,750 KPI examples preselected by the eab group’s research team as the most relevant for practice across functional areas and industries. These were thoroughly documented in over 30 fields, 3 times more than the standard used for most other KPIs.

Example of a performance measure that was documented for smartKPIs Premium section: # Days in accounts payable.

Registered member experience on http://www.smartKPIs.com

  • Learn: To learn more about performance management and Key Performance Management visit the Resources section.
  • Explore: To explore the library of KPI examples by navigating the functional area and industry directory, visit the Browse KPIs section.
  • Customize: To build your customized KPI library by saving favorite examples for later use, visit the My KPIs section.
  • Contribute: To propose a new example of KPI, visit the Submit KPIs section.
  • Collaborate: To collaborate with other users and to discuss KPI examples, add comments on each KPI description page, ask questions on smartKPIs Answers, or contribute to the smartKPIs Forum.
registered members

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Posted in Customized KPI library, Library of KPI examples, Measure, smartKPIs.com | No Comments »

New smartKPIs.com Report Ranks the Top Hotel KPIs of 2010

Monday, September 5th, 2011

September 5, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Financial outcomes and Reservations KPIs dominate the “Top 25 Hotel KPIs of 2010”. The report presents in detail KPIs such as: “$ Cleaning cost per room”, “$ Gross operating profit per available room (GOPPAR)” and “% Internet bookings”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Hotel KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, (more…)

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Posted in Customized KPI library, KPI, KPIs in practice, Library of KPI examples, Performance Measurement, Report, smartKPIs.com | No Comments »

New smartKPIs.com Report Ranks the Top Insurance KPIs of 2010

Friday, September 2nd, 2011

September 2, 2011, Melbourne, Australia – smartKPIs.com, the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Claim processing and Policy sales KPIs dominate the “Top 25 Insurance KPIs of 2010”. The report presents in detail KPIs such as: “# Insurance claim processing time”, “% Policy renewal rate” and “# Insurance underwriting time”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.

The “Top 25 Insurance KPIs of 2010” report provides insights in the state of public service performance measurement today by listing and analyzing the most visited KPIs on smartKPIs.com in 2010. It is part of the “Top KPIs of 2010” series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich dataset, which combined with further analysis from the editorial team, formed the basis of these research reports. (more…)

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Posted in KPI, KPIs in practice, Library of KPI examples, Measure, Performance Management, Performance Measurement, Report, smartKPIs.com | No Comments »

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