smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2007	Saša Baškarada, Andy Koronios and Jing Gao	IQM-CMM: A Framework for Assessing Organizational Information Quality Management Capability Maturity	2th International Conference on Information Quality (ICIQ) proceedings, Massachusetts Institute of Technology, Cambridge, MA, USA, November 9-11
2006	Andrew Booth	Counting what counts: performance measurement and evidence based practice	Performance Measurement and Metrics
2005	Folan, P., Browne, J.	A review of performance measurement: towards performance management	Computers in Industry
2005	Melnik, S., Calantone, R.	An empirical investigation of the metrics alignment process	International Journal of Productivity and Performance Management
2005	Pilcher, R.	Local government key performance indicators: not so relevant, reliable and accountable	International Journal of Productivity and Performance Management
2005	Keiton, D.	Measuring relevant things	International Journal of Productivity and Performance Management
2004	Ittner, C. D., Cavalluzzo K.	Implementing performance measurement innovations: evidence from government	Accounting, Organizations and Society
2004	Henry, J.F.	Performance measurement and organizational effectiveness: bridging the gap	Managerial Finance
2004	Lohman, C., Fortuin, L., Wouters, M.	Designing a performance measurement system	European Journal of Operational Research
2004	Beatham et al.	KPIs: a critical appraisal of their use in construction	Benchmarking: An International Journal
2003	del Rey Chamorro, F. et al.	A framework to create key performance indicators for knowledge management solutions	Journal of Knowledge Management
2003	Shohet, I.	Key performance indicators for maintenance of health care facilities	Facilities, Emerald group
2002	Frigo,L.M.	Strategy focused performance measures	Strategic Finance
2002	Dilanthi Amaratunga, David Baldry	Moving from performance measurement to performance management	Facilities
2001	Barkley, L.	Key performance indicators: primary drivers of information systems design	Journal of Corporate Real estate

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smartKPIs Performance
Management IQ test

The statement:

"% On-Time Performance"

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone