smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2010	Paola Cocca, Marco Alberti	A framework to assess performance measurement systems in SMEs	International Journal of Productivity and Performance Management
2010	Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo	Performance measurement and management: a literature review and a research agenda	Measuring Business Excellence
2010	Maria Rey-Martson, Andy Neely	Beyond words: testing alignment among inter-organizational performance measures	Measuring Business Excellence
2010	M. Sobotka, K.W. Platts	Managing without measuring: a study of an electricity distribution company	Measuring Business Excellence
2010	Rodney Dormer, Derek Gill	Managing for performance in New Zealand's public service - a loosely coupled framework?	Measuring Business Excellence
2010	Martin Broad, Andrew Goddard	Internal performance management with UK higher education: an amorphous system?	Measuring Business Excellence
2010	Doug Galwey, Barry Ogilvie	An engagement framework for managing the Crown's ownership interests in the New Zealand tertiary education sector	Measuring Business Excellence
2010	Andre A. de Waal	Performance driven behaviour as the key to improved organizational performance	Measuring Business Excellence
2010	Winnie O'Grady, Paul Rouse, Cathy Gunn	Synthesizing management control frameworks	Measuring Business Excellence
2010	Aurel Brudan	Rediscovering performance management: systems, learning and integration	Measuring Business Excellence
2010	Jussi Lehtinen, Tuomas Ahola	Is performance measurement suitable for an extended enterprise?	International Journal of Operations & Production Management
2010	Sarel Lavy, John A. Garcia, Manish K. Dixit	Establishment of KPIs for facility performance measurement: review of literature	Facilities
2010	Luca Cagnazzo, Paolo Taticchi, Alessandro Brun	The role of performance measurement systems to support quality improvement initiatives at supply chain level	International Journal of Productivity and Performance Management
2010	Shun-Hsing Chen	The establishment and comparison of the balanced scorecard for profit and non-profit organizations	African Journal of Business Management Vol. 4(14), pp. 3005-3012, 18 October, 2010
2009	Jian, C., Liu, X., Liu, J.	Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment	Decision Support Systems

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The statement:

"50% of the project completed by 30 June"

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone