smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
1991	Eccles, R. G.	The performance measurement manifesto	Harvard Business Review
1992	Kaplan, R. S., Norton, D. P.	The Balanced Scorecard: measures that drive performance	Harvard Business Review
1995	Lebas, M. J.	Performance measurement and performance management	International Journal of Production Economics
1996	Wholey, J. S.	Formative and summative evaluation: related issues in performance measurement	American Journal of Evaluation
1996	Moon, P., Fitzgerald, L.	Delivering the goods at TNT: the role of the performance measurement system	Managing Accounting Research
1998	Ittner, C. D., Larcker, D. F.	Innovations in performance measurement: trends and research implications	Journal of Management Accounting Research
1999	Bontis, N., Dragonetti N., Jacobsen, K.	The knowledge toolbox: a review of the tools available to measure and manage	European Management Journal
1999	Haas, M., Kleingeld, A.	Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization	Management Accounting Research
2000	Kald M., Nilsson F.	Performance measurement at Nordic companies	European Management Journal
2000	Umit S. Bitici, Utrevor Turner, Carsten Begemann	Dynamics of performance measurement systems	International Journal of Operations & Production Management
2000	Andy Neely, Mike Bourne	Why measurement initiatives fail	Measuring Business Excellence
2001	Barkley, L.	Key performance indicators: primary drivers of information systems design	Journal of Corporate Real estate
2001	Harris, P., Mongiello, M.	Key performance indicators in European hotel properties: general manager's choices and company profiles	International Journal of Contemporary Hospitality Management
2001	Andy Neely, Chris Adams, Paul Crowe	The performance prism in practice	Measuring Business Excellence
2002	Frigo,L.M.	Strategy focused performance measures	Strategic Finance

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