smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
1996	Moon, P., Fitzgerald, L.	Delivering the goods at TNT: the role of the performance measurement system	Managing Accounting Research
2007	Veerawat Masayna, Andy Koronios, Jing Gao and Michael Gendron	Data Quality and KPIs: A link to be Established	The 2nd World Congress on Engineering Asset Management (EAM) and The 4th International Conference on Condition Monitoring Proceedings, Harrogate, United Kingdom, 11-14 June
2006	Andrew Booth	Counting what counts: performance measurement and evidence based practice	Performance Measurement and Metrics
2010	Maria Rey-Martson, Andy Neely	Beyond words: testing alignment among inter-organizational performance measures	Measuring Business Excellence
2008	Gulledge, R.	Automating the construction of supply chain key performance indicators	Industrial Management and Data System
2010	Doug Galwey, Barry Ogilvie	An engagement framework for managing the Crown's ownership interests in the New Zealand tertiary education sector	Measuring Business Excellence
2005	Melnik, S., Calantone, R.	An empirical investigation of the metrics alignment process	International Journal of Productivity and Performance Management
2007	Barton, J, Stephens, J. and Haslett, T	Action Research: An Exploration of its Logic and Relationship to the Scientific Method	Proceedings of the 13th ANZSYS Conference – Auckland, New Zealand, 2nd-5th December, 2007 Systemic Development: Local Solutions in a Global Environment
2005	Folan, P., Browne, J.	A review of performance measurement: towards performance management	Computers in Industry
2003	del Rey Chamorro, F. et al.	A framework to create key performance indicators for knowledge management solutions	Journal of Knowledge Management
2010	Paola Cocca, Marco Alberti	A framework to assess performance measurement systems in SMEs	International Journal of Productivity and Performance Management
2007	France-Anne Gruat La Forme, Vale´rie Botta Genoulaz, Jean-Pierre Campagne	A framework to analyse collaborative performance	Computers in Industry 58 (2007) 687–697
2009	Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo	A decomposition and hierarchical approach for business performance measurement and management	Measuring Business Excellence

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Management IQ test

The statement:

"% Graduation Rate"

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone