smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2000	Andy Neely, Mike Bourne	Why measurement initiatives fail	Measuring Business Excellence
2007	Patrick Hoverstadt, Ian Kendrick, Steve Morlidge	Viability as a basis for performance measurement	Measuring Business Excellence
2010	Luca Cagnazzo, Paolo Taticchi, Alessandro Brun	The role of performance measurement systems to support quality improvement initiatives at supply chain level	International Journal of Productivity and Performance Management
2007	Mattias Elg	The process of constructing performance measurement	The TQM Magazine
2001	Andy Neely, Chris Adams, Paul Crowe	The performance prism in practice	Measuring Business Excellence
1991	Eccles, R. G.	The performance measurement manifesto	Harvard Business Review
1999	Bontis, N., Dragonetti N., Jacobsen, K.	The knowledge toolbox: a review of the tools available to measure and manage	European Management Journal
2010	Shun-Hsing Chen	The establishment and comparison of the balanced scorecard for profit and non-profit organizations	African Journal of Business Management Vol. 4(14), pp. 3005-3012, 18 October, 2010
1992	Kaplan, R. S., Norton, D. P.	The Balanced Scorecard: measures that drive performance	Harvard Business Review
2010	Winnie O'Grady, Paul Rouse, Cathy Gunn	Synthesizing management control frameworks	Measuring Business Excellence
2002	Frigo,L.M.	Strategy focused performance measures	Strategic Finance
2009	Edson Pinheiro de Lima, Sergio E. Gouvea da Costa, Jannis J. Angelis	Strategic performance measurement systems: a discussion about their roles	Measuring Business Excellence
2010	Aurel Brudan	Rediscovering performance management: systems, learning and integration	Measuring Business Excellence
2008	Franceschini, F., Galetto, M., Maisano, D., Mastrogiacomo, L.	Properties of performance indicators in operations management: a reference framework	International Journal of Productivity and Performance Management
2007	Shahin, A., Mahbod, A.	Prioritization of key performance indicators	International Journal of Productivity and Performance Management

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smartKPIs Performance
Management IQ test

The statement:

"Stage 1 of the project finalised by the end of the year"

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone