smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2000	Umit S. Bitici, Utrevor Turner, Carsten Begemann	Dynamics of performance measurement systems	International Journal of Operations & Production Management
2010	Sarel Lavy, John A. Garcia, Manish K. Dixit	Establishment of KPIs for facility performance measurement: review of literature	Facilities
1996	Wholey, J. S.	Formative and summative evaluation: related issues in performance measurement	American Journal of Evaluation
2008	Paolo Taticchi, Kashi R. Balachandran	Forward performance measurement and management integrated frameworks	International Journal of Accounting and Information Management
2007	Radnor, Z.	Historical analysis of performance measurement and performance management in operations management	International Journal of Productivity and Performance Management
2004	Ittner, C. D., Cavalluzzo K.	Implementing performance measurement innovations: evidence from government	Accounting, Organizations and Society
2009	Jian, C., Liu, X., Liu, J.	Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment	Decision Support Systems
1998	Ittner, C. D., Larcker, D. F.	Innovations in performance measurement: trends and research implications	Journal of Management Accounting Research
2010	Martin Broad, Andrew Goddard	Internal performance management with UK higher education: an amorphous system?	Measuring Business Excellence
2007	Saša Baškarada, Andy Koronios and Jing Gao	IQM-CMM: A Framework for Assessing Organizational Information Quality Management Capability Maturity	2th International Conference on Information Quality (ICIQ) proceedings, Massachusetts Institute of Technology, Cambridge, MA, USA, November 9-11
2010	Jussi Lehtinen, Tuomas Ahola	Is performance measurement suitable for an extended enterprise?	International Journal of Operations & Production Management
2003	Shohet, I.	Key performance indicators for maintenance of health care facilities	Facilities, Emerald group
2001	Harris, P., Mongiello, M.	Key performance indicators in European hotel properties: general manager's choices and company profiles	International Journal of Contemporary Hospitality Management
2001	Barkley, L.	Key performance indicators: primary drivers of information systems design	Journal of Corporate Real estate
2004	Beatham et al.	KPIs: a critical appraisal of their use in construction	Benchmarking: An International Journal

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smartKPIs Performance
Management IQ test

The statement:

"Study Earth from space to advance scientific understanding and meet societal needs."

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone