smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2010	Winnie O'Grady, Paul Rouse, Cathy Gunn	Synthesizing management control frameworks	Measuring Business Excellence
2010	Aurel Brudan	Rediscovering performance management: systems, learning and integration	Measuring Business Excellence
2009	Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo	A decomposition and hierarchical approach for business performance measurement and management	Measuring Business Excellence
2000	Andy Neely, Mike Bourne	Why measurement initiatives fail	Measuring Business Excellence
2001	Andy Neely, Chris Adams, Paul Crowe	The performance prism in practice	Measuring Business Excellence
1996	Moon, P., Fitzgerald, L.	Delivering the goods at TNT: the role of the performance measurement system	Managing Accounting Research
2004	Henry, J.F.	Performance measurement and organizational effectiveness: bridging the gap	Managerial Finance
1999	Haas, M., Kleingeld, A.	Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization	Management Accounting Research
1998	Ittner, C. D., Larcker, D. F.	Innovations in performance measurement: trends and research implications	Journal of Management Accounting Research
2003	del Rey Chamorro, F. et al.	A framework to create key performance indicators for knowledge management solutions	Journal of Knowledge Management
2001	Barkley, L.	Key performance indicators: primary drivers of information systems design	Journal of Corporate Real estate
2005	Melnik, S., Calantone, R.	An empirical investigation of the metrics alignment process	International Journal of Productivity and Performance Management
2005	Pilcher, R.	Local government key performance indicators: not so relevant, reliable and accountable	International Journal of Productivity and Performance Management
2007	Shahin, A., Mahbod, A.	Prioritization of key performance indicators	International Journal of Productivity and Performance Management
2008	Franceschini, F., Galetto, M., Maisano, D., Mastrogiacomo, L.	Properties of performance indicators in operations management: a reference framework	International Journal of Productivity and Performance Management

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smartKPIs Performance
Management IQ test

The statement:

"Dissemination of Information - Pertinent information will be disseminated to appropriate stakeholders in a timely and efficient manner."

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone