smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2010	Paola Cocca, Marco Alberti	A framework to assess performance measurement systems in SMEs	International Journal of Productivity and Performance Management
2010	Luca Cagnazzo, Paolo Taticchi, Alessandro Brun	The role of performance measurement systems to support quality improvement initiatives at supply chain level	International Journal of Productivity and Performance Management
2001	Barkley, L.	Key performance indicators: primary drivers of information systems design	Journal of Corporate Real estate
2003	del Rey Chamorro, F. et al.	A framework to create key performance indicators for knowledge management solutions	Journal of Knowledge Management
1998	Ittner, C. D., Larcker, D. F.	Innovations in performance measurement: trends and research implications	Journal of Management Accounting Research
1999	Haas, M., Kleingeld, A.	Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization	Management Accounting Research
2004	Henry, J.F.	Performance measurement and organizational effectiveness: bridging the gap	Managerial Finance
1996	Moon, P., Fitzgerald, L.	Delivering the goods at TNT: the role of the performance measurement system	Managing Accounting Research
2009	Meekings A., Povey, S. and Neely, A.	Performance plumbing: installing performance management systems to deliver lasting value	Measuring Business Excellence
2009	Edson Pinheiro de Lima, Sergio E. Gouvea da Costa, Jannis J. Angelis	Strategic performance measurement systems: a discussion about their roles	Measuring Business Excellence
2007	Patrick Hoverstadt, Ian Kendrick, Steve Morlidge	Viability as a basis for performance measurement	Measuring Business Excellence
2010	Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo	Performance measurement and management: a literature review and a research agenda	Measuring Business Excellence
2010	Maria Rey-Martson, Andy Neely	Beyond words: testing alignment among inter-organizational performance measures	Measuring Business Excellence
2010	M. Sobotka, K.W. Platts	Managing without measuring: a study of an electricity distribution company	Measuring Business Excellence
2010	Rodney Dormer, Derek Gill	Managing for performance in New Zealand's public service - a loosely coupled framework?	Measuring Business Excellence

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The statement:

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Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone