smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2003	Shohet, I.	Key performance indicators for maintenance of health care facilities	Facilities, Emerald group
1991	Eccles, R. G.	The performance measurement manifesto	Harvard Business Review
1992	Kaplan, R. S., Norton, D. P.	The Balanced Scorecard: measures that drive performance	Harvard Business Review
2008	Gulledge, R.	Automating the construction of supply chain key performance indicators	Industrial Management and Data System
2008	Paolo Taticchi, Kashi R. Balachandran	Forward performance measurement and management integrated frameworks	International Journal of Accounting and Information Management
2001	Harris, P., Mongiello, M.	Key performance indicators in European hotel properties: general manager's choices and company profiles	International Journal of Contemporary Hospitality Management
2000	Umit S. Bitici, Utrevor Turner, Carsten Begemann	Dynamics of performance measurement systems	International Journal of Operations & Production Management
2010	Jussi Lehtinen, Tuomas Ahola	Is performance measurement suitable for an extended enterprise?	International Journal of Operations & Production Management
1995	Lebas, M. J.	Performance measurement and performance management	International Journal of Production Economics
2005	Melnik, S., Calantone, R.	An empirical investigation of the metrics alignment process	International Journal of Productivity and Performance Management
2005	Pilcher, R.	Local government key performance indicators: not so relevant, reliable and accountable	International Journal of Productivity and Performance Management
2007	Shahin, A., Mahbod, A.	Prioritization of key performance indicators	International Journal of Productivity and Performance Management
2008	Franceschini, F., Galetto, M., Maisano, D., Mastrogiacomo, L.	Properties of performance indicators in operations management: a reference framework	International Journal of Productivity and Performance Management
2005	Keiton, D.	Measuring relevant things	International Journal of Productivity and Performance Management
2007	Radnor, Z.	Historical analysis of performance measurement and performance management in operations management	International Journal of Productivity and Performance Management

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smartKPIs Performance
Management IQ test

The statement:

"% Planned services delivered"

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone