smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2007	Saša Baškarada, Andy Koronios and Jing Gao	IQM-CMM: A Framework for Assessing Organizational Information Quality Management Capability Maturity	2th International Conference on Information Quality (ICIQ) proceedings, Massachusetts Institute of Technology, Cambridge, MA, USA, November 9-11
2004	Ittner, C. D., Cavalluzzo K.	Implementing performance measurement innovations: evidence from government	Accounting, Organizations and Society
2010	Shun-Hsing Chen	The establishment and comparison of the balanced scorecard for profit and non-profit organizations	African Journal of Business Management Vol. 4(14), pp. 3005-3012, 18 October, 2010
1996	Wholey, J. S.	Formative and summative evaluation: related issues in performance measurement	American Journal of Evaluation
2004	Beatham et al.	KPIs: a critical appraisal of their use in construction	Benchmarking: An International Journal
2007	Folan, P., Browne, J., Jagdev, H.	Performance: its meaning and content for today's business research	Computers in Industry
2005	Folan, P., Browne, J.	A review of performance measurement: towards performance management	Computers in Industry
2007	France-Anne Gruat La Forme, Vale´rie Botta Genoulaz, Jean-Pierre Campagne	A framework to analyse collaborative performance	Computers in Industry 58 (2007) 687–697
2009	Jian, C., Liu, X., Liu, J.	Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment	Decision Support Systems
2004	Lohman, C., Fortuin, L., Wouters, M.	Designing a performance measurement system	European Journal of Operational Research
1999	Bontis, N., Dragonetti N., Jacobsen, K.	The knowledge toolbox: a review of the tools available to measure and manage	European Management Journal
2000	Kald M., Nilsson F.	Performance measurement at Nordic companies	European Management Journal
2002	Dilanthi Amaratunga, David Baldry	Moving from performance measurement to performance management	Facilities
2010	Sarel Lavy, John A. Garcia, Manish K. Dixit	Establishment of KPIs for facility performance measurement: review of literature	Facilities
2007	Enoma, A., Allen, S.	Developing key performance indicators for airport safety and security	Facilities Emerald group

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