smartKPIs.com recommended articles


A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year Author(s) Article title Publication Open link
2004 Ittner, C. D., Cavalluzzo K. Implementing performance measurement innovations: evidence from government Accounting, Organizations and Society  
1996 Wholey, J. S. Formative and summative evaluation: related issues in performance measurement American Journal of Evaluation  
2004 Beatham et al. KPIs: a critical appraisal of their use in construction Benchmarking: An International Journal  
2007 Folan, P., Browne, J., Jagdev, H. Performance: its meaning and content for today's business research Computers in Industry  
2005 Folan, P., Browne, J. A review of performance measurement: towards performance management Computers in Industry [open link]
2009 Jian, C., Liu, X., Liu, J. Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment Decision Support Systems [open link]
2004 Lohman, C., Fortuin, L., Wouters, M. Designing a performance measurement system European Journal of Operational Research  
1999 Bontis, N., Dragonetti N., Jacobsen, K. The knowledge toolbox: a review of the tools available to measure and manage European Management Journal [open link]
2000 Kald M., Nilsson F. Performance measurement at Nordic companies European Management Journal  
2002 Dilanthi Amaratunga, David Baldry Moving from performance measurement to performance management Facilities [open link]
2007 Enoma, A., Allen, S. Developing key performance indicators for airport safety and security Facilities Emerald group [open link]
2003 Shohet, I. Key performance indicators for maintenance of health care facilities Facilities, Emerald group [open link]
1991 Eccles, R. G. The performance measurement manifesto Harvard Business Review [open link]
1992 Kaplan, R. S., Norton, D. P. The Balanced Scorecard: measures that drive performance Harvard Business Review  
2008 Gulledge, R. Automating the construction of supply chain key performance indicators Industrial Management and Data System [open link]
 

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