smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2001	Harris, P., Mongiello, M.	Key performance indicators in European hotel properties: general manager's choices and company profiles	International Journal of Contemporary Hospitality Management
2008	Gulledge, R.	Automating the construction of supply chain key performance indicators	Industrial Management and Data System
2003	del Rey Chamorro, F. et al.	A framework to create key performance indicators for knowledge management solutions	Journal of Knowledge Management
2007	Enoma, A., Allen, S.	Developing key performance indicators for airport safety and security	Facilities Emerald group
2009	Jian, C., Liu, X., Liu, J.	Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment	Decision Support Systems
2004	Beatham et al.	KPIs: a critical appraisal of their use in construction	Benchmarking: An International Journal
2001	Barkley, L.	Key performance indicators: primary drivers of information systems design	Journal of Corporate Real estate
2007	Radnor, Z.	Historical analysis of performance measurement and performance management in operations management	International Journal of Productivity and Performance Management
1999	Haas, M., Kleingeld, A.	Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization	Management Accounting Research
2005	Keiton, D.	Measuring relevant things	International Journal of Productivity and Performance Management
2002	Frigo,L.M.	Strategy focused performance measures	Strategic Finance
2008	Franceschini, F., Galetto, M., Maisano, D., Mastrogiacomo, L.	Properties of performance indicators in operations management: a reference framework	International Journal of Productivity and Performance Management
2007	Shahin, A., Mahbod, A.	Prioritization of key performance indicators	International Journal of Productivity and Performance Management
2005	Pilcher, R.	Local government key performance indicators: not so relevant, reliable and accountable	International Journal of Productivity and Performance Management
2005	Melnik, S., Calantone, R.	An empirical investigation of the metrics alignment process	International Journal of Productivity and Performance Management

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smartKPIs Performance
Management IQ test

The statement:

"30% increase"

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone